Self Pay Collections Specialist
Massachusetts
Category: Healthcare
Reference ID: 10058656
Shortcut: http://addisongroup.gosnaphop.com/XJtk0z
Job Title: Self-Pay Collections Specialist
Location: Middleboro, MA 02346
Pay Rate: $23 – $25 / Hour
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Employment Type: Direct Hire
Start Date: Within 3 weeks
Dress Code: Business Casual
Transportation: Must have reliable transportation
Benefits: This position is eligible for:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO)
- Vacation Time
- Supportive team environment and growth opportunities
Job Overview:
Addison Group is seeking a Self-Pay/Collections Specialist to support a growing healthcare organization. This role is ideal for candidates with strong medical billing experience, particularly in hospital billing and self-pay collections. You’ll lead efforts to resolve patient balances, manage early-out claims, and ensure accurate documentation across multiple systems.
Key Responsibilities:
- Answer inbound calls from patients and resolve billing inquiries professionally and ethically
- Make outbound calls to patients with outstanding balances and assist in resolution
- Navigate multiple client systems (Epic, Meditech, Athena preferred) to update and notate accounts
- Track follow-ups including insurance coordination and payment plans
- Ensure compliance with HIPAA and client-specific documentation standards
- Collaborate with team members to deliver exceptional patient service
- Report issues or concerns to supervisor promptly for resolution
- Understand and implement company and client policies and procedures
Qualifications:
- Education: High School Diploma required
- Experience: Strong background in medical billing and denial management
- Experience with hospital billing and self-pay collections
- Technical Skills: Proficiency in at least two of the following systems: Epic, Meditech, Athena
- Certifications: None required
- Soft Skills: Excellent time management, multitasking, and communication skills
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 004-008
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