Concierge
Newark Metro Area, New Jersey
Category: Administrative
Reference ID: 10075922
Shortcut: http://addisongroup.gosnaphop.com/F9l6GL
Job Title: Concierge
Location: Bergen County, NJ
Industry: Transportation
Pay: $23–27/hour (depending on experience)
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client
Addison Group is partnering with our client, a premier transportation and hospitality services provider known for delivering exceptional customer experiences. Their team is dedicated to providing personalized service, seamless logistics, and a high-touch approach for discerning travelers and corporate clientele.
Job Description
Our client is seeking a Concierge professional to deliver exceptional customer service and reservation support to a VIP client base. This role requires a hospitality-driven mindset, strong attention to detail, and the ability to manage transportation arrangements while ensuring every client interaction reflects the highest level of professionalism and care.
Key Responsibilities
- Act as the primary contact for customer inquiries received via phone, email, and other communication channels
- Coordinate transportation bookings and service requests while ensuring all details are accurate and customized to client preferences
- Deliver a high-end customer experience for executives, frequent travelers, and other premium clientele
- Identify client needs and recommend transportation options that align with their requirements
- Manage schedule changes, special accommodations, and service requests with efficiency and professionalism
- Develop strong relationships with clients through proactive communication and exceptional follow-through
- Partner closely with operations teams to ensure services are delivered accurately and on time
- Maintain detailed records of reservations, client preferences, and communications within internal systems
- Resolve customer concerns quickly and professionally while maintaining a positive client experience
- Handle sensitive information with discretion and maintain strict confidentiality standards
- Contribute to a collaborative, service-focused team environment committed to exceeding client expectations
Qualifications
Experience:
- 2+ years of experience in customer service, hospitality, concierge services, luxury retail, travel, aviation, reservations, or another client-facing environment
- Experience working with VIP clients or providing high-touch customer service is highly preferred
Technical Skills:
- Comfortable working with reservation systems, CRM platforms, and Microsoft Office applications
Soft Skills:
- Outstanding verbal and written communication skills
- Strong problem-solving and customer service abilities
- Professional demeanor with exceptional attention to detail
- Ability to remain composed and adaptable in a fast-paced environment
- Strong relationship-building skills and commitment to service excellence
Education:
- High school diploma required; additional hospitality, business, or customer service training is a plus
Additional Details
- Must be flexible with scheduling and available for early morning shifts, including start times as early as 5:00 AM
- Comfortable traveling between locations as business needs require
Perks
- Opportunity to work with a premium client base in a customer-focused environment
- Collaborative team culture with growth potential
- Exposure to the transportation, hospitality, and luxury service industries
- Benefits eligible through Addison Group
Addison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#Admin4
-
Customer Service Representative
Newport Beach, CA
Addison Group has partnered with a well-established service-oriented organization that is recognized for delivering exceptional customer experiences and personalized support. With a strong commitment to quality, professionalism, and client satisfaction...
Recommended
-
Bilingual Customer Service Representative
Denver Metro Area, Colorado
Job Title: Bilingual Customer Service Representative Location: Centennial, CO Industry: Manufacturing Pay: $21-$23/hr Benefits: Eligible for Medical, Dental, Vision, 401K 3+ Month Contract About Our Client: Addison Group is partnering with our client, ...
Recommended
-
Customer Success Manager
Centennial, CO
Job Title: Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits: Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is partnering with a well-established manufacturi...
Recommended
-
Customer Service Clerk
Illinois
Job Title: Customer Service Clerk Location: Calumet City, IL Industry: Nonprofit / Cemetery Services Compensation: $45000 – $52000 / Year Work Schedule: Monday–Friday 8:15 AM–4:00 PM, Saturdays 9:00 AM–1:00 PM (6-day work week, onsite – 40hrs) Benefits...
Recommended
-
Customer Service Clerk
Illinois
Job Title: Customer Service Clerk Location: Worth, IL Industry: Nonprofit / Cemetery Services Compensation: $45,000 – $52,000 annually Work Schedule: Monday–Friday 8:15 AM–4:00 PM, Saturdays 9:00 AM–1:00 PM (6-day work week, onsite – 40hrs) Benefits: T...
Recommended
-
Customer Service Representative
Dallas Metro Area, Texas
Job Title: Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17.00 - $17.50 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: O...
Recommended
-
Assistant Property Manager
Plano, TX
Job Title: Assistant Property Manager Location: Plano, TX Work Schedule: Monday – Friday, standard business hours Type of Employment: Direct Hire Compensation: $65000 – $75000 / Year Industry: Commercial Real Estate / Property Management Benefits: This...
Recommended
-
Customer Service Liaison
Carol Stream, IL
Job Title: Customer Service Liaison Location (city, state): Carol Stream, IL (100% on-site) Industry: Food / Consumer Goods Pay: $20.00 -$22.00 / Hour (based on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). Ab...
Recommended
-
Legal Assistant
Nashville, TN
Job Title: Legal Assistant Location (city, state): Nashville, TN Industry: Legal / Professional Services Pay: $65,000 - $80,000 annually (depending on experience) About Our Client: Addison Group is partnering with our client, a highly respected profess...
Recommended
-
Customer Service Representative
Addison, TX
Job Title: Customer Service Representative Location: Addison, TX Work Schedule: M – F, 8 am – 5 pm Type of Employment: Contract to Hire Compensation: $20 - $21 / Hour Industry: Professional Services Benefits: This position is eligible for medical, dent...
Recommended
-
Recepionist
North Bethesda, MD
Job Title: Receptionist Industry: Senior Living Location: North Bethesda, MD Assignment Type: Contract Pay: $16 – $18 / Hour Work Schedule: Full-time, Monday–Friday, 8:00 AM – 4:00 PM Benefits: This position is eligible for medical, dental, vision, and...
Recommended
-
Administrative Assistant
Dallas Metro Area, Texas
Job Title: Administrative Assistant Location: Dallas, TX Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM Type of Employment: 6-Month Contract Compensation: $22.00 - $24.00 / Hourly Industry: Administrative Support Benefits: This position may be eligi...
Recommended
-
Dental Treatment Coordinator
Albany Metro Area, New York
Title: Dental Treatment Coordinator Location: Albany, NY area (must be able to travel occasionally between nearby practice locations) Compensation: $23–$27/hour, depending on experience Industry: Dental / Healthcare Benefits: The position is eligible f...
Recommended
-
Call Center Agent
Palatine, IL
Job Title: Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour (based on experience) Hours: Tuesday-Saturday | 7am-3:30pm OR 11:30am-8pm Benefits: This position is eligible for medical, dental, vision, and 401(...
Recommended
-
Personal Assistant
Minneapolis, MN
Job Title: Personal Assistant Location: Edina, MN Compensation: $90,000 - $110,000 / Year Benefits: This position is eligible for medical, basic life and AD&D insurance, short term and long term disability, and paid time off. About our client: A privat...
Recommended
-
Inside Sales Account Manager
Rockwall, TX
Job Title: Inside Sales Account Manager Location (City, State): Rockwall, TX Work Schedule: Monday - Friday, 8:00-5:00 CST Type of Employment: Direct Hire Salary: $50,000 - $65,000 / year Industry: Manufacturing Benefits: This position is eligible for ...
Recommended
-
Customer Service Representative
Aurora, CO
Job Title: Customer Service Representative Location: Aurora, CO Assignment Type: Temp-to-Hire (with strong potential for conversion) Industry: Manufacturing / Engineering Services Pay: $19.00 – $21.50 /hour Work schedule: Monday–Friday, 8:00 AM – 5:00 ...
Recommended
-
Customer Service Representative
Virginia
Job Title: Customer Service Representative Industry: Healthcare / Nonprofit Location (City, State): Remote (United States) Assignment Type: Long-term Contract Pay: $20/hour Work Schedule: Monday – Friday, 9:00 AM – 5:30 PM Benefits: This position is el...
Recommended
-
Customer Service Representative
Virginia
Job Title: Customer Service Representative Industry: Real Estate / Call Center / Home Services Location: Alexandria, VA (100% on site) Assignment Type: Contract (~6 months) Pay: $18-22/hour (commensurate with experience) Work Schedule: Monday–Friday | ...
Recommended
-
Help Desk Technician
Anywhere
Title: Help Desk Technician Location: Remote in these states AL, AZ, CA, CO, CT, DC, FL, GA, IL, IN, MD, MA, MN, NE, NV, NJ, NY, NC, OH, OK, OR, PA, SC, TN, TX, VA, WA, and WI Job Type: Full-Time | Exempt Salary: $51,000 - $82,000 Benefits: This positi...
Recommended
-
Office Administrator
Tempe, AZ
Job Title: Office Administrator Location (city, state): Phoenix, AZ Compensation: $20–$25/hour (Contract-to-Hire) Benefits: This position is eligible for medical, dental, vision, and 401(k). Industry: Construction Work Schedule: Monday–Friday, 7:00 AM ...
Recommended
-
Recruiter
New York
Job Title: Recruiter Location (city, state): Liberty, NY Industry: Transportation Pay: $30.00 - $33.00 / Hourly (depending on experience) Perks: Competitive compensation, opportunity to work with a growing organization, collaborative team environment, ...
Recommended
-
Benefits & Leave Specialist
Newport Beach, CA
Job Title: Benefits & Leave Specialist Location (city, state): Newport Beach, CA Industry: Hospitality Pay: $100,000 - $125,000 Benefits: Medical, Dental, Vision, & more About Our Client: Our client is a premier service-driven organization in the luxur...
Recommended
-
Financial Member Services Representative
Washington, DC
Job Title: Member Services Representative Industry: Banking / Financial Services Location (city, state): Washington, DC Assignment Type: Contract-to-Hire Pay: $21.00 – $23.00 / hour (depending on experience) Work Schedule: Monday–Friday, standard busin...
Recommended
-
Recruiter
New York City Metro Area, New York
Job Title: Recruiter Industry: Janitorial Services Location: Mineola, NY Assignment Type: Contract-to-hire Pay: $22 - $25 / hour Work Schedule: 9:00am – 6:00pm Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Clien...
Recommended
-
Banking Branch Manager
Oklahoma City, OK
Job Title: Banking Branch Manager Location: Oklahoma City, Oklahoma Industry: Banking / Financial Services Pay: $55,000 - $85,000 annually Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is p...
Recommended
-
Office Administrator
Washington, DC
Job Title: Office Administrator Industry: Professional Services / Consulting Location: Washington, DC (100% In Office) Assignment Type: Direct Hire Pay: $85000 – $105000 / Year (depending on experience) Work Schedule: Monday–Friday, 9:00 AM – 5:30 PM w...
Recommended
-
Legal Assistant
Austin, TX
Legal Assistant (Appellate Practice) Location: Austin, TX (Downtown Austin) Schedule: Hybrid | In Office Monday-Thursday, Remote Friday (business needs permitting) Compensation: $70,000-$83,000+ DOE Bonus: Annual Performance Bonus Job Type: Direct Hire...
Recommended
-
Digital Coordinator
Bethesda, MD
Job Title: Digital Coordinator Industry: Media / Advertising Operations Location (City, State): Bethesda, MD Assignment Type: Contract through November 2026 Pay: $17.95/hour Work Schedule: Hybrid schedule — onsite Monday, Tuesday, and Thursday; remote ...
Recommended
-
Medical Call Center Specialist
Bethesda, MD
Job Title: Call Center Specialist (Medical Call Center) Location (city, state): Bethesda, MD Onsite for training (no more than 1 week) Fully remote aside from any onsite all-hands meetings Must reside within the DMV area for onsite meetings as needed I...
Recommended