Customer Experience Associate
Chicago, IL
Category: Administrative
Reference ID: 10062135
Shortcut: http://addisongroup.gosnaphop.com/6sNOdW
Job Title: Customer Experience Associate
Location: Chicago, IL – Hyde Park
Industry: Healthcare
Compensation: $20.00 – $21.25 / hour
Work Schedule: Monday–Friday, 8:30 AM – 5:00 PM, 100% on-site
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is hiring for our client, a leading healthcare organization committed to delivering exceptional patient care and employee support. This role plays a key part in providing front-line HR assistance to employees and staff members in a busy, fast-paced hospital environment.
Job Description:
The HR Customer Experience Associate will serve as the first point of contact for employee inquiries related to human resources, benefits, and policies. This role will handle requests through phone, email, and in-person interactions, ensuring prompt, accurate, and professional service while maintaining detailed case records.
Key Responsibilities:
- Respond to incoming calls, emails, and in-person inquiries, offering guidance on HR-related topics and escalating complex issues when necessary.
- Accurately document all interactions in the HR case management system to ensure timely follow-up and resolution.
- Enter, update, and retrieve information in HRIS systems, ensuring data accuracy and compliance.
- Assist employees with benefits enrollment, policy navigation, and general HR processes.
- Direct requests outside of scope to appropriate HR specialists or supervisors.
- Maintain thorough records of discussions and actions taken for future reference.
- Support HR initiatives such as open enrollment and policy updates.
Qualifications:
- High school diploma or equivalent required; bachelor’s degree preferred.
- At least 1 year of customer service experience in HR, healthcare, or a contact center environment.
- Familiarity with HRIS systems (experience with Oracle or Epic a plus).
- General understanding of HR, benefits, or payroll processes.
- Strong verbal and written communication skills.
- Ability to handle a high volume of inquiries in a fast-paced, structured environment.
- Strong organizational skills with the ability to multitask effectively.
Additional Details:
- This is a long-term temporary role
- Business casual dress code.
- Public transportation accessible; no free employee parking available.
Perks:
- Opportunity to work with a respected healthcare organization.
- Collaborative team environment.
- Valuable HR and healthcare industry experience.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.
-
HR Shared Services Specialist
Chicago, IL
Job Title: HR Shared Services Specialist Location: Chicago, IL Industry: Education Compensation: $22 – $29 per hour (based on experience) Work Schedule: Monday–Friday, standard business hours (on-site or hybrid, depending on client policy) Benefits: Th...
Recommended
-
Recruiter
Chicago
Job Title: Associate Recruiter Location: Chicago, IL Industry: Professional Services Compensation: $24–$30/hour Work Schedule: Hybrid – 3 days in office / 2 days remote Benefits: This position is eligible for medical, dental, vision, and 401(k). About ...
Recommended
-
Senior Communications Specialist
North Chicago, IL
Job Title: Senior Communications Specialist Location (City, State): North Chicago, IL Industry: Non-Profit or Healthcare (larger employee base) Pay: $30/hr temp to hire Benefits: This position is eligible for medical, dental, vision, and 401(k). About ...
Recommended
-
Business Development Manager
Chicago, IL
Addison Group is one of the fastest growing private staffing firms in America that specializes in contract and direct hire staffing, as well as consulting services. We have made “Best of Staffing” lists for multiple years and continue to enjoy many acc...
Recommended
-
HRIS Analyst
Chicago, IL
Job Title: HRIS Analyst Location: Chicago Loop, IL- Hybrid Industry: Nonprofit Compensation: $30 – $35 / Hour Work Schedule: Monday–Friday, 9:00 AM–5:00 PM Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: A...
Recommended
-
Facilities Specialist
Chicago, IL
Job Title: Facilities Specialist Location: Chicago Loop – Right by Ogilvie Train Station Industry: Financial Services Compensation: $23.00 – $26.00 per hour (100% onsite) Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM Benefits: This position is eligib...
Recommended
-
Sourcer
Chicago, IL
Job Title: Sourcer (Contract) Location: Chicago, IL (Can be remote- just need to be local to get equipment) Industry: Healthcare / Behavioral Health Services Compensation: $20 – $22 / hour Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM Benefits: This ...
Recommended
-
Payroll Accountant
Chicago, IL
Role: Payroll Accountant Pay: $35 - $38 / hour Location: Chicago, IL HYBRID Benefits: This role is eligible for medical, dental, PTO and 401k. Job Description: Summary Under the direct supervision of the Chief Financial Officer/Chief Administrative Off...
Recommended
-
Litigation Paralegal
Chicago, IL
Job Title: Litigation Paralegal Location: Chicago, IL (100% Onsite) – Quick walk from Union Station & Ogilvie Industry: Legal Services Compensation: $75,000–$90,000 base salary + discretionary annual bonus Work Schedule: Monday–Friday, 9:00 AM–5:00 PM ...
Recommended
-
Executive Assistant
Chicago, IL
Job Title: Executive Assistant Location: Northwest side of Chicago, IL (100% Onsite) Industry: Higher Education Compensation: $38 – $43 / Hour Work Schedule: Monday–Friday, 8:00 AM–5:00 PM, 100% onsite Benefits: This position is eligible for medical, d...
Recommended
-
Learning Experience Facilitator
Chicago, IL
Job Title: Learning Experience Facilitator Location: Remote – United States Industry: Hospitality Compensation: $25–$27 per hour Work Schedule: Monday–Friday, Core hours: 8:30 AM – 5:30 PM CST, 100% remote Benefits: This position may be eligible for me...
Recommended
-
Administrative Assistant
Chicago, IL
Job Title: Administrative Assistant Location: Chicago, IL (River North – hybrid, 3 to 4 days in office) Industry: Non-Profit Compensation: $25.00–$28.00 per hour Work Schedule: Monday–Friday, 8:30 AM–4:45 PM (37.5-hour work week) Benefits: This positio...
Recommended
-
Senior Manager, Applications & Vendor Management
Chicago, IL
Job Title: Senior Manager, Applications & Vendor Management Industry: Financial Services Location (City, State): Hybrid / Onsite – Rosemont, IL Compensation: $70.00 - $80.00 / Hourly Employment Type: This is a contract to hire position Work Schedule: F...
Recommended
-
Marketing Specialists (Email, Marketing Operations, Audience & Segmentation)
Chicago, IL
Job Title: Marketing Specialists (Email Marketing, Marketing Operations, Audience & Segmentation) Industry: Financial Services / Digital Marketing Location (City, State): Chicagoland Suburbs, IL (Hybrid – 2 days onsite per week) Compensation: $35 - $45...
Recommended
-
Academic Transcript Clerk
Chicago, IL
Job Title: Academic Transcript Clerk Location: Chicago, IL Industry: Education / Academic Administration Compensation: $20 - $22/hour Work Schedule: Part-time, 100% on-site (approx. 20–25 hours per week; 2–3 days on-site) Benefits: This position is eli...
Recommended
-
Administrative Assistant
Chicago, IL
Job Title: Administrative Assistant Location: Chicago, IL – West Loop Industry: Marketing / Professional Services Compensation: $28 – $31 / hour Work Schedule: Monday–Friday, 2–3 days onsite (may fluctuate slightly week to week) Benefits: This position...
Recommended
-
Medical AR Specialist
Chicago Metro Area, Illinois
Job Title: Insurance Follow-Up Representative Location: Oak Brook, IL Industry: Healthcare – Revenue Cycle / Physician Billing Work Schedule: Monday–Friday, 40 hours/week; flexible start time between 7:30am–9:00am Compensation: $23 – $27 / hour (depend...
Recommended
-
Recruiter
Chicago, IL
Job Title: Recruiter – 3 month contract Location: Chicago, IL – Downtown Loop Industry: Nonprofit Compensation: $30 – $35 / hr Work Schedule: 9 AM to 5 PM Hybrid: Onsite 1 to 2 days a week Benefits: This position is eligible for medical, dental, vision...
Recommended
-
Administrative Coordinator
Chicago, IL
Job Title: Administrative Coordinator Location: Chicago, IL (Loop) – Hybrid Industry: Facilities & Property Management Support Compensation: $23.50–$25.00/hour Work Schedule: Monday–Friday, 8:30 AM–5:00 PM Hybrid schedule: In-office 3 days a week, 2 da...
Recommended
-
Bookkeeper
Chicago, IL
Job Title: Bookkeeper / Office Manager (Onsite) Location: Chicago, IL Industry: Legal Services Compensation: $55000 - $68000 / Year (Direct Hire) Work Schedule: Monday–Friday | 8:00 AM–5:00 PM | 100% Onsite Benefits: This position is eligible for medic...
Recommended
-
Executive Assistant
Chicago, IL
Job Title: Executive Assistant to Vice President & Chief Investment Officer Location: Chicago, IL (Hybrid – 2 days onsite) Industry: Financial Services Compensation: $75,000 - $80,000 Work Schedule: 9 AM to 5 PM, 35 hours per week Benefits: This positi...
Recommended
-
Head of Salesforce Integration and Development
Chicago, IL
Head of Salesforce Integration and Development Location: Chicagoland area Salary: $175000 - $195000 / Year + Bonus TBD Job Type: Full-Time | Exempt Benefits: This position is eligible for medical, dental, vision, 401(k), and PTO. No sponsorship availab...
Recommended
-
Litigation Paralegal – Personal Injury
Chicago, IL
Job Title: Litigation Paralegal – Personal Injury Location: Chicago, IL (Hybrid – 1 day remote per week) Industry: Legal Compensation: $60,000 – $75,000 annually Work Schedule: 9 AM to 5 PM – Monday through Friday, 4 days onsite, 1 day remote Benefits:...
Recommended
-
Part-Time Executive Assistant
Chicago Metro Area, Illinois
Job Title: Part-Time Executive Assistant Location: Chicago, IL (Hybrid) Industry: Faith-Based Nonprofit Compensation: $40 - $50 / hour Work Schedule: Part-time, 3 days per week Monday, Tuesday, and Thursday | 8:30 AM–5:30 PM Benefits: This position is ...
Recommended
-
Business Development Associate
Washington, DC
Addison Group - Business Development Associate Addison Group is one of the fastest growing private staffing firms in America that specializes in contract and direct hire staffing, as well as consulting services. We have made “Best of Staffing” lists fo...
Recommended
-
Benefits Specialist
Schaumburg, IL
Job Title: Benefits Specialist (Temporary) Location (city, state): Schaumburg, IL Industry: Manufacturing Pay: $34 – $40 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering w...
Recommended
-
Technical Business Analyst
Chicago, IL
Position: Technical Business Analyst Pay: $55-$65 Location: Chicago, IL This position is eligible for benefits Temporary Position: Business Process Technical Analyst/Technical Business Analyst Location: Hybrid Employment Type: Full-Time Temp / Temp to ...
Recommended
-
Customer Service Representative
Dallas Metro Area, Texas
Job Title: Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17 - $17.50 / hour About Our Client: Our client is a well-established organization in Downtown Dallas looking to bring o...
Recommended
-
Director of Technology Architecture
Chicago, IL
Title: Director of Technology Architecture Location: Chicago, IL (4 days onsite weekly) Salary: $160,000 – $180,000 / Annually + Bonus Job Type: Full-Time | Exempt Benefits: Eligible for medical, dental, vision, 401(k), and PTO Sponsorship: Not availab...
Recommended
-
Medical Biller
Baltimore, MD
Job Title: Medical Biller Type: Contract to hire Location: Baltimore, MD Industry: Healthcare Administration / Revenue Cycle Pay: $24 - $26 / Hour Schedule: Hybrid after 90 days (2 days onsite, 3 days remote work) Benefits: This position is eligible fo...
Recommended