Field Service Technician

Irwin, PA


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Type: Direct-Hire

Category: Engineering

Salary: 80,000.00

Reference ID: 10039542

Shortcut: http://addisongroup.gosnaphop.com/39Tuhu


Field Service Technician:

 

Our global manufacturing client is a looking to add a field service technician to their team who would be based out of their Pittsburgh, PA Headquarters. The candidate will be responsible for providing technical support to Customers related to the installation, maintenance, and repair of company equipment.

 

Responsibilities:

·        Respond to customer inquiries, complaints, or requests regarding operation of our manufactured capital equipment in a timely and efficient manner. Travel to customer locations to install new machines, troubleshoot problems, diagnose, and develop plans for repair or correction of problems. Evaluate materials, parts and resources needed for completion of projects including ordering components as may be required. Schedule visits for preventive maintenance, upgrades, or improvements with existing machine customers.


Responsibilities Include:

·        Schedule service calls with customers; travel to customer facilities; install, evaluate, repair, or provide preventive maintenance on machines.

·        Assist Machine Build Department in Pittsburgh assembling machines when not traveling.

·        Support Sales, Engineering, Media, or other departments with the following:

1.  Communicate customer concerns and requests, including complaints, RFQs, orders, etc.

2.  Update SalesForce.com regarding service calls conducted, repairs made, parts used, etc.

3.  Follow up with customer re-orders for spare parts, media, or tooling.

·        Travel may range from 70% or higher, depending on customer requirements.

·        Prepare service reports and expense reports and forward to Field Service Coordinator / Accounting, respectively, immediately upon completion of trip; submit receipts, documentation and information pursuant to any service visit. 

 

Knowledge and Experience:

·        Technical diploma or degree in the field of Electrical / Mechanical Engineering.

·        In absence of an engineering degree, 3-5 years of experience in the field providing technical services to customers is required.

·        Able to troubleshoot mechanical, electrical, hydraulics, pneumatics, and electrical control systems and how they interact together for timely and functional service to machines.

·        Able to use mechanical and electrical measuring tools, i.e., micrometers, calipers, DMM’s, oscilloscopes, etc.

·        Able to read various mechanical, engineering, or other drawings, prints and schematics

·        PLC knowledge

·        Good written and oral communication skills.


Salary: $75,000 - $80,000 base plus OT

Pittsburgh, PA


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