It Systems Support Analyst

Wyoming


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Type: Contract-to-Hire

Category: Information Technology

Reference ID: 10082572

Shortcut: http://addisongroup.gosnaphop.com/mtZAb9


IT Systems Support Analyst

Location: New Castle, WY – Onsite


Salary: $80K–$85K


We are seeking an IT Systems Support Analyst to provide hands-on technical support for users and systems at a refinery location in New Castle, Wyoming, as well as support several smaller pipeline sites throughout the region.

This is a highly hands-on role supporting both traditional IT and operational technology (OT) environments. The ideal candidate has strong end-user support experience, solid Microsoft/Azure fundamentals, basic networking knowledge, and is comfortable working onsite in an industrial/refinery environment.

Key Responsibilities:

  • Provide onsite and remote end-user support, troubleshooting, PC imaging/deployment, hardware, software, mobile devices, printers, AV, and VoIP
  • Support Azure and on-prem Active Directory in a hybrid environment
  • Perform Level 1 networking support, including VLANs, connectivity troubleshooting, and basic subnetting
  • Assist with server/storage, network hardware, cabling, data centers, network closets, and other physical infrastructure
  • Support IT and OT systems in a refinery/industrial environment
  • Track incidents and requests through ServiceNow and create Knowledge Base Articles/documentation
  • Partner with network, infrastructure, operations, and engineering teams to troubleshoot and resolve issues
  • Maintain hardware assets, system documentation, equipment inventories, and network information
  • Participate in an on-call rotation for after-hours support

What We’re Looking For:

  • 3+ years of IT support/infrastructure experience
  • 2+ years troubleshooting Microsoft Windows environments
  • Experience with Azure and on-prem Active Directory
  • Basic networking knowledge, including VLANs, subnetting, and connectivity troubleshooting
  • Strong troubleshooting and problem-solving skills
  • Detail-oriented with strong documentation/KBA skills
  • Excellent customer service skills with the ability to work patiently and professionally with end users
  • Comfortable working in a refinery/industrial environment and following strict safety procedures
  • Ability to participate in an on-call rotation and respond onsite when required
  • Must be able to work onsite in New Castle, WY

Relocation: Candidates interested in relocating are welcome to apply; however, relocation assistance is not provided.

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