Patient Access Representative
Chicago Metro Area, Illinois
Category: Healthcare
Reference ID: 10062467
Shortcut: http://addisongroup.gosnaphop.com/QAEQHK
Job Title: Admitting Representative
Location: Chicago, IL (Onsite – multiple downtown locations)
Compensation: $19–$21/hour (up to $22 on contract)
Industry: Healthcare / Patient Access
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Work Schedule:
- Monday–Friday, 3:30pm–10:00pm
- Weekend & holiday shifts run 11:30am–6:00pm
- Must be able to work weekends and holidays; schedule may vary
- Type of Assignment: Contract with potential for permanent hire
About Our Client
Addison Group is supporting a respected healthcare organization seeking an experienced Admitting Representative to assist with patient access functions in both an Emergency Department and Immediate Care setting. This position requires onsite presence at multiple downtown Chicago locations.
Job Description
The Admitting Representative will play a key role in welcoming patients, completing front-end registration, verifying insurance information, and supporting financial intake processes. This role requires strong customer service skills, prior Epic experience, and the ability to adapt in a fast-moving clinical environment.
Key Responsibilities
- Greet patients and collect required demographic, insurance, and financial information to complete accurate registration
- Enter and update patient data within Epic and ensure documentation is thorough and compliant
- Handle check-in and check-out workflows, including scheduling follow-up appointments when needed
- Request and process point-of-service payments and reconcile funds according to departmental guidelines
- Verify insurance benefits using online tools, fax, or phone, and initiate pre-authorization when needed
- Calculate estimated patient responsibility and communicate payment expectations clearly
- Help patients navigate financial assistance options, including payment plans or state insurance applications
- Assist patients with billing-related questions and document all interactions in Epic
- Maintain strong understanding of insurance guidelines, managed care requirements, and front-end workflows
- Support other administrative tasks as assigned and maintain professionalism in a high-volume environment
Qualifications
- Epic experience required
- Prior admitting, registration, or patient access experience (Immediate Care or ED experience preferred)
- Strong understanding of insurance plans and verification processes
- Proven reliability, consistent attendance, and positive performance references
- Ability to work evenings, weekends, and holidays based on department needs
Perks
- Opportunity for permanent hire with strong benefits package
- Collaborative management team and supportive work culture
- Experience in a well-regarded healthcare environment
Additional Details
- Onsite interview required
- Training schedule provided after onboarding
- Public transportation recommended due to limited free parking
Addison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or veteran status, in accordance with applicable laws. Reasonable accommodations are available for qualified individuals with disabilities upon request.
IND 004-008
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