Patient Accounts
Smyrna, GA
Category: Healthcare
Reference ID: 10081530
Shortcut: http://addisongroup.gosnaphop.com/tErqO2
Job Title: Patient Accounts Specialist
Location: Smyrna, GA
Compensation: $23.00
Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.
About the Opportunity:
Addison Group is seeking a Patient Accounts Specialist for a contract-to-hire opportunity with a growing healthcare organization. This role is ideal for candidates with 2+ years of physician-side/professional fee revenue cycle experience, strong analytical skills, and experience working with patients regarding billing, EOBs, payments, and account balances.
The Patient Accounts department is currently being rebuilt and retrained, providing an opportunity to join a growing team and contribute to improving workflows and resolving an existing account backlog.
Key Responsibilities:
- Review and manage patient and guarantor accounts for accuracy and completeness
- Work assigned Patient/Guarantor account work queues to ensure timely follow-up and resolution
- Handle high-volume inbound and outbound calls with patients regarding bills, charges, balances, and financial responsibility
- Explain charges, insurance coverage, EOBs, and patient financial responsibility clearly
- Process patient payments and establish payment plans when appropriate
- Investigate and resolve billing discrepancies and account issues
- Verify insurance coverage and assist with claim-related concerns
- Follow up on delinquent accounts and escalate issues as needed
- Verify and update patient demographic and insurance information
- Document all account activity and patient interactions accurately in the system
- Prioritize accounts based on aging, balance, and follow-up requirements
- Identify and escalate root causes of account delays or errors
- Maintain HIPAA compliance and protect patient confidentiality
- Collaborate with internal departments to resolve patient account issues
- Meet established productivity and quality standards
Qualifications:
- 2+ years of experience in medical billing, patient accounts, collections, or healthcare revenue cycle
- Professional fee/physician-side experience required
- Epic experience required
- Experience speaking with patients about EOBs, bill charges, balances, insurance coverage, and payments
- Knowledge of insurance processes and healthcare billing
- Strong analytical and problem-solving skills
- Excellent listening and communication skills
- Teachable and comfortable receiving peer-to-peer training
- Strong customer service and interpersonal skills
- Ability to work effectively in a high-volume environment
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
Perks:
- Addison Group benefits while on contract
- Opportunity for contract-to-hire
- Join a growing Revenue Cycle team that is rebuilding and expanding
- Peer-to-peer training and onboarding support
- Opportunity to contribute to process improvement and department growth
- Monday–Friday schedule with no weekends
Position Details:
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Hours: 40 hours/week
Location: Smyrna, GA 30080
Type: Contract-to-Hire
| Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. |
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