Account Manager
Rockville, MD
Category: Administrative
Reference ID: 10067384
Shortcut: http://addisongroup.gosnaphop.com/qfnQHo
Job Title: Account Manager
Industry: Commercial Furniture Solutions
Location (city, state): Rockville, MD
Assignment Type: Direct Hire
Pay: $70,000 – $80,000 annually
Work Schedule: Monday – Friday, 8:30 AM – 5:00 PM
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Our client is a workplace design firm specializing in furniture, modular walls, and interior solutions that create functional, flexible, and inspiring environments. They partner with government, healthcare, education, and commercial organizations to design modern workspaces that support productivity and collaboration. Through strategic manufacturer partnerships and deep industry expertise, they deliver innovative solutions for corporate offices, healthcare environments, government facilities, and educational spaces.
Job Description:
The Workplace Associate is responsible for expanding business within the company’s existing client base through proactive, relationship-driven engagement. This role focuses on managing and growing legacy accounts by meeting regularly with clients, identifying opportunities for workplace enhancements, and delivering tailored solutions that align with evolving workplace needs.
The ideal candidate is an early to mid-career sales professional with strong client-facing experience who enjoys building relationships, collaborating with internal teams, and uncovering opportunities for business growth.
Key Responsibilities:
Existing Client Expansion (Primary Focus)
- Conduct regular in-person meetings with clients both at the office and at client locations.
- Re-engage past clients and maintain consistent communication with current clients to uncover opportunities for growth.
- Identify and recommend solutions for office expansions, reconfigurations, and workplace refreshes.
- Build and maintain strong, trust-based client relationships that drive repeat business.
Client Account Management & Follow-Up
- Maintain consistent follow-up with clients to ensure they feel supported and informed about available services and solutions.
- Document client communications, needs, and action items in CRM systems.
- Coordinate closely with internal teams including design and project management to ensure seamless project execution.
- Monitor client satisfaction and address concerns promptly.
Selective New Business Development
- Support new client acquisition through networking, referrals, and targeted outreach.
- Present solutions in a consultative manner aligned with client goals and workplace needs.
Market & Workplace Awareness
- Stay informed on industry trends and evolving workplace dynamics.
- Represent the organization at client meetings, site walkthroughs, networking events, and industry engagements.
Qualifications:
- 2–5 years of experience in sales, account management, customer success, or another client-facing role.
- Strong interpersonal skills and confidence interacting with clients in person.
- Proven ability to manage and grow relationships within an existing client portfolio.
- Highly organized with strong follow-through and attention to detail.
- Ability to work independently while collaborating closely with internal teams.
- Strong communication, relationship-building, and problem-solving skills.
- Experience selling a product (such as furniture, architectural products, office equipment, or similar industries) is strongly preferred.
- Proficiency with Microsoft Office Suite and general technical aptitude.
- Bachelor’s degree preferred but not required.
Additional Details:
- Salary Expectations: $70,000 – $80,000
- Start Date: Ideally by end of April
- Interview Process: Assessment (PI/Wonderlic), Teams interview with HR, followed by an in-person interview with leadership
- Team Size: 12
- Company Size: 70+ employees
- Role reports to the Director of Workplace Sales
- Internal recruitment efforts are currently underway
Perks:
- Collaborative, team-oriented culture focused on innovation and creative problem-solving
- Opportunity to work with leading workplace design manufacturers and solutions
- Exposure to projects across corporate, healthcare, government, and education sectors
- Strong career development potential within a growing organization
- Opportunity to build meaningful long-term client relationships within a dynamic industry
| Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. |
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