Dental Patient Service Representative

Philadelphia, PA


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Type: Contract-to-Hire

Category: Healthcare

Reference ID: 10075950

Shortcut: http://addisongroup.gosnaphop.com/Wkmnvf


Job Title: Dental Patient Service Representative

Location: Philadelphia, PA

Industry: Community Health / Healthcare Administration

Pay: $22-26 / Hour (based on experience)

Benefits: The position is eligible for medical, dental, vision, and 401(k)


About Our Client

Community health organization with multiple clinics throughout Pennsylvania.


Job Description

This is a patient-facing, administrative support role focused on helping patients navigate the healthcare system while ensuring a positive patient experience from scheduling through check-out.


Key Responsibilities

  • Manage patient scheduling, pre-registration, registration, and check-out processes.
  • Verify insurance eligibility, benefits, and demographic information.
  • Conduct appointment reminder calls and outreach to reduce no-shows.
  • Obtain referrals, authorizations, and required patient documentation.
  • Collect copays, balances, and other patient payments.
  • Schedule follow-up appointments and coordinate care across departments.
  • Answer high-volume inbound calls and address patient inquiries in a professional and compassionate manner.
  • Maintain accurate patient records within the electronic health record system.
  • Support front desk operations by greeting patients, managing check-in/check-out workflows, and ensuring a positive patient experience.

Qualifications

  • High School Diploma or GED required.
  • Dental receptionist or dental front desk experience required
  • Experience scheduling appointments, verifying insurance, and collecting patient payments.
  • Experience with EClinicalWorks preferred.
  • Strong customer service, communication, and multitasking skills.

Additional Details

  • Schedule: Monday–Friday, 8:00 AM–5:00 PM
  • Dress Code: Business Casual

Perks

  • Opportunity to make a real difference in your local community.
  • Work with a supportive, mission-driven team.
  • Gain experience in a high-impact healthcare environment.
  • Career growth potential in community health services.

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