Patient Collections Specialist
Southlake, TX
Category: Healthcare
Reference ID: 10066123
Shortcut: http://addisongroup.gosnaphop.com/aCEY79
Position: Patient Collector
Location: Southlake, TX (Hybrid – onsite Tuesday–Thursday) - Open to remote candidates as well
Salary Range: $22–$25 / Hour
Benefits: This position is eligible for medical, dental, vision
Assignment Type: Direct Hire
Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST
Number of Openings: 10 (Hiring in multiple classes through June)
Start Timeline: Ongoing hiring with scheduled training classes
Position Overview:
This role supports a growing centralized patient collections team focused on resolving outstanding patient balances and providing excellent customer service. The Patient Collector will communicate directly with patients to explain balances, review insurance information, and assist with payment solutions.
This is an excellent opportunity to join a rapidly expanding team supporting multiple medical practices in a structured, professional environment.
Key Responsibilities:
- Contact patients via phone to discuss and resolve outstanding balances
- Review Explanation of Benefits (EOBs) and billing statements
- Explain charges, insurance coverage, and patient financial responsibility
- Assist patients in establishing payment plans and collecting payments
- Answer patient questions regarding billing, insurance, and account balances
- Work accounts involving Medicare, commercial insurance, and private payors
- Accurately document all account activity and patient communications
- Maintain compliance with HIPAA and patient confidentiality standards
- Work independently in a hybrid/remote environment while meeting productivity expectations
Productivity Expectations:
- Work approximately 50 patient accounts per day
- Manage high-volume patient outreach and follow-up
Systems & Tools:
- Practice management and billing systems (NextTech and similar platforms)
- Electronic health records and collections tools
- Microsoft Office, including Excel
- Remote work tools and communication platforms
Required Experience:
- Minimum 2 years of patient collections or self-pay collections experience on the physician or healthcare practice side
- Experience reviewing EOBs and understanding patient financial responsibility
- Experience working with Medicare and commercial insurance payors
- Strong understanding of patient billing and collections workflows
Preferred Experience:
- Ophthalmology, dental, or specialty physician collections experience
- Experience working in a centralized billing or collections environment
- Strong customer service background
Ideal Candidate Profile:
- Strong communication and interpersonal skills
- Ability to handle sensitive financial conversations with empathy and professionalism
- Comfortable speaking with elderly patients and discussing financial obligations
- Self-motivated and able to work independently
- Strong attention to detail and organizational skills
- Ability to thrive in a fast-paced, team-oriented environment
Training & Onboarding:
- Structured 2-week training program covering systems, workflows, and processes
- Ongoing support and development within a growing team
Work Environment:
- Hybrid schedule (3 days onsite, 2 days remote)
- Professional, structured healthcare revenue cycle environment
- Rapidly expanding team with long-term growth potential
- Direct hire opportunity with stability and career advancement
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 004-008
-
Billing Specialist (AR Follow-Up)
Southlake, TX
Position: Billing Specialist (AR Follow-Up) Location: Southlake, TX (Hybrid or Remote) Pay Range: $24–$28 per hour Schedule: Monday – Friday, 8:00 AM – 5:00 PM CST Employment Type: Direct Hire Benefits: This role is eligible for Medical, Dental, Vision...
Recommended
-
Ophthalmology AR Rep
Southlake, TX
Job Title: Billing Specialist (AR Follow-Up) Location: Southlake, TX - Open to fully remote candidates Industry: Healthcare Revenue Cycle – Ophthalmology Pay: $22 – $28 / Hour Benefits: This role is eligible for Medical, Dental, Vision. About Our Clien...
Recommended
-
Medical Biller
Baltimore, MD
Job Title: Medical Biller Type: Contract to hire Location: Baltimore, MD Industry: Healthcare Administration / Revenue Cycle Pay: $24 - $26 / Hour Schedule: Hybrid after 90 days (2 days onsite, 3 days remote work) Benefits: This position is eligible fo...
Recommended
-
Medical Collector
Plano, TX
Position: 1 LTACH Commercial Collector 1 Outpatient Collector Location: Remote (Candidates must reside in San Antonio, TX) Openings: 2 Pay Rate: $24–$26/hour Hours: Flexible start between 7–9 AM, 8-hour workday Position Summary: These roles support ful...
Recommended
-
Denials Specialist
Houston, TX
Job Title: Denials Specialist Location: Houston, TX (Downtown) Industry: Healthcare / Revenue Cycle Management Pay: $26.00 - $28.00 / Hourly Job Type: Direct Hire Benefits: This position is eligible for medical, dental, vision, life insurance and 401k....
Recommended
-
Medical Payment Poster
Houston, TX
Job Title: Medical Payment Poster Location: Houston, TX (North West - Fully Onsite) Industry: Healthcare / Revenue Cycle Management Pay: $19.00 – $23.00 / Per Hour Job Type: Contract-to-Hire Benefits: This position is eligible for medical, dental, visi...
Recommended
-
Insurance Verification Specialist
Minnesota
Job Title: Insurance Verification Specialist Location (city, state): Shakopee, MN Hours: Monday-Friday 8AM-430PM Industry: Healthcare Pay: $20 - $25 per hour Job Description: The Patient Access Specialist plays a vital role in ensuring seamless access ...
Recommended
-
Revenue Cycle Specialist
Centennial, CO
Job Title: Revenue Cycle Specialist Location: Centennial, CO - flexible hybrid schedule Industry: Healthcare Pay: $24 - $25 / hour Benefits: This role is eligible for medical, dental, vision, PTO and 401k. About Our Client: Our client is a family-owned...
Recommended
-
Lease Collections Specialist
McLean, VA
Position Title: Lease Collections Specialist Location: McLean, VA (Hybrid) Assignment Type: Temp-to-Permanent Compensation: $25–$28/hour Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This position is eligible for Medical, Dental, Vision, ...
Recommended
-
Billing Specialist II
Dallas, TX
Position: Billing Specialist II Location: Dallas, TX (Onsite) Pay Range: $23.00 – $27.00 / per hour Schedule: Full-time, Monday–Friday (Day Shift) Work Environment: In-office Benefits: This position is eligible for medical, dental, vision, and 401(k) R...
Recommended
-
Accountant
Charlotte-Gastonia-Rock Hill Metro Area, North Carolina
Job Title: Property Accountant Location (City, State): Charlotte, NC (Uptown) Pay: $60,000 – $70,000 / year Benefits: This role is eligible for medical, PTO and 401k. Job Description: Our client is seeking a Property Accountant to support financial ope...
Recommended
-
Patient Financial Counselor
Edina, MN
Job Title: Patient Financial Counselor Industry: Healthcare Location (city, state): Minneapolis, MN Compensation: $22 - $26 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule: Monday – Friday, 8:00 AM – 5:...
Recommended
-
Insurance Follow Up Representative
Statesville, NC
Job Title: Insurance Follow-Up Representative Industry: Healthcare Revenue Cycle Location (City, State): Statesville, NC (Remote option available for residents of North Carolina or South Carolina) Compensation: $18.50 – $29.50 / hour Benefits: This pos...
Recommended
-
Senior AR Specialist
Reston, VA
Position Title: Senior AR Specialist Location: Reston, VA (Hybrid) Assignment Type: Permanent Hire Compensation: $100,000 – $120,000 annually Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This position is eligible for Medical, Dental, Vis...
Recommended
-
Physician AR Specialist
Houston, TX
Job Title: Physician A/R Specialist Location: Houston, TX (Galleria Area) Industry: Healthcare / Revenue Cycle Management Pay: $20–$23 per hour Job Type: Contract-to-Hire Benefits: This position is eligible for medical, dental, vision, life insurance a...
Recommended
-
Insurance Verification Specialist
Phoenix, AZ
Job Title: Insurance Verification Specialist Location (city, state): Phoenix, AZ (Biltmore area) Industry: Healthcare / Insurance Pay: $20-21/hour About Our Client: Addison Group is actively hiring an Insurance Verification Specialist for one of our he...
Recommended
-
AR Administrator
Reston, VA
Position Title: Senior Administrator, Accounts Receivable Location: Reston, VA (Onsite) Assignment Type: Permanent Hire Compensation: $70,000 – $85,000 / year Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This position is eligible for Med...
Recommended
-
Medical Receptionist
Charlotte, NC
Job Title: Medical Receptionist Location: Charlotte, NC Industry: Healthcare Pay: $18 - $21 per hour About Our Client: Our client is a reputable healthcare organization dedicated to providing innovative and compassionate care to patients with arthritis...
Recommended
-
Bilingual Patient Service Rep
Wilmington, DE
Job Title: Bilingual Patient Service Representative Location: Wilmington, DE Industry: Community Health / Healthcare Administration Pay: $15.00 – $17.00 / Hour (based on experience) Benefits: The position is eligible for medical, dental, vision, and 40...
Recommended
-
Surgical Biller
Dallas, TX
Position: Medical Biller Location: Dallas, TX (Onsite) Pay Range: $28–$32 per hour Schedule: Monday–Thursday: 9:00 AM – 5:00 PM Friday: 9:00 AM – 4:00 PM Employment Type: Direct Hire Start Date: ASAP Benefits: Health Insurance, PTO, Paid Holidays Posit...
Recommended
-
Patient Access Representative
Chicago Metro Area, Illinois
Job Title: Patient Access Representative Location: Chicago, IL Industry: Healthcare Work Schedule: 3rd Shift Compensation: $21.00 / Per Hour (based on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Descript...
Recommended
-
Healthcare Staff Accountant
Woodland Hills, CA
Job Title: Healthcare Staff Accountant Location: Remote (Los Angeles.-based) Salary: $70,000 - $80,000/year (DOE) Job Type: Full-Time | Remote Benefits: Medical, Dental, Vison, Paid time off About the Role: We are seeking a skilled and detail-oriented ...
Recommended
-
Senior Collections Specialist
Bloomington, MN
Position Title: Senior Collections Specialist Location: Bloomington, MN | Hybrid (Only local candidates will be eligible for this position) Assignment Type: Permanent Hire Compensation: $65,000 / Annually Benefits: This position is eligible for Medical...
Recommended
-
Collections Specialist
Irving, TX
Job Title: Collections Specialist Location: Irving, Texas Compensation: $25 - $30 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Summary We are seeking an experienced Collections Specialist to join our growing f...
Recommended
-
Billing Clerk
Chicago, IL
Job Title: Billing Clerk Compensation: $23- $25 / Hour Benefits: This position is eligible for medical, dental Position Summary: We are seeking a detail-oriented and adaptable Accounts Payable / Billing Specialist to join our fast-paced office environm...
Recommended
-
Surgical Coordinator
Palos Heights, IL
Job Title: Surgical Coordinator Location: Palos Heights, IL Industry: Orthopedic Healthcare / Specialty Medical Practice Compensation: $24.00 – $26.00 / Per hour (flexible depending on experience) Work Schedule: M-W, 8:00am - 4:30pm Benefits: This posi...
Recommended
-
AP&AR Accountant
Oxon Hill, MD
Position Title: Accounting Specialist (AP/AR) Location: Oxon Hill, MD (Hybrid) Assignment Type: Permanent Hire Compensation: $60,000 – $80,000 annually Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This position is eligible for Medical, D...
Recommended
-
Recruiting Coordinator
Chicago, IL
Job Title: Recruiting Coordinator Location: Chicago, IL Industry: Financial Services Compensation: $23–$25/hour Work Schedule: Monday–Friday, 8:30am–5:00pm | Hybrid: 3 days onsite, 2 remote Benefits: This position is eligible for medical, dental, visio...
Recommended
-
Community Health Worker
Austin, TX
Job Title: Community Health Worker (Guia) Location: Austin, TX (North Austin) Compensation: $25 – $30 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k) Industry: Healthcare – Primary Care Work Schedule: Monday–Friday | ...
Recommended
-
Accounts Receivable Contractor
Houston, TX
Job Title: Accounts Receivable (AR) Contractor – SAP Required Location: Katy, TX Compensation: $25–$26 / hour Benefits: This position may be eligible for medical, dental, vision, and 401(k). Job Summary We are seeking a detail-oriented Accounts Receiva...
Recommended