Patient Collections Specialist - Retina
Southlake, TX
Category: Healthcare
Reference ID: 10084376
Shortcut: http://addisongroup.gosnaphop.com/Jb2P27
Patient Collections Specialist – Retina (Remote)
Location: Fully Remote – Pacific, Central, or Eastern Time Zones
Pay: $22–$26/hour, based on experience
Employment Type: Direct Hire
Benefits: Medical, Dental, Vision, 401K
Position Overview
Addison Group is hiring for our client, a growing national retina specialty organization, seeking 6 experienced Patient Collections Specialists to join its expanding Revenue Cycle team.
This fully remote position focuses on working directly with patients to resolve outstanding balances, explain insurance coverage, review Explanation of Benefits (EOBs), and establish payment arrangements.
At least 1 year of recent retina revenue cycle experience is required.
The ideal candidate understands the complexities of retina billing, including injectable medications, Medicare reimbursement, and patient financial responsibility. This role requires a compassionate, patient-first approach to collections.
Key Responsibilities
- Contact patients regarding outstanding medical balances and payment responsibilities
- Handle approximately 70 outbound calls daily, targeting 25 patient connections
- Respond to approximately 25 inbound patient calls daily
- Review and explain EOBs, insurance payments, and patient balances
- Educate patients on their insurance coverage and out-of-pocket expenses
- Establish payment plans and work with patients to find realistic payment solutions
- Assist patients with billing questions before and after appointments
- Explain charges related to retina services, including eye injections and treatments
- Research account discrepancies and help resolve billing concerns
- Navigate Medicare, commercial insurance, and patient self-pay accounts
- Document patient interactions and payment arrangements accurately
- Meet established productivity expectations while maintaining excellent patient service
- Maintain HIPAA compliance in a fully remote work environment
Qualifications
- 1+ year of recent retina revenue cycle experience required
- Experience with patient collections, medical billing, or patient financial services
- Experience collecting payments and establishing patient payment plans
- Ability to read, interpret, and explain Explanation of Benefits (EOBs)
- Strong understanding of Medicare and commercial insurance coverage
- Familiarity with patient financial responsibility for specialty medical services
- Comfortable handling high-volume inbound and outbound calls
- Strong communication, customer service, and problem-solving skills
- Ability to manage difficult financial conversations with professionalism and empathy
- Comfortable working independently in a remote environment
- Ability to maintain a private, HIPAA-compliant workspace
Preferred Qualifications:
- Experience with NextTech or NextGen
- Retina injectable medication billing experience
- Experience working with Medicare-heavy patient populations
- Background in ophthalmology or specialty physician practice collections
Ideal Candidate
We are looking for someone who understands that successful patient collections start with compassion and education.
Many patients are managing ongoing retina treatments and may have questions or concerns about their medical expenses.
The strongest candidates will be:
- Empathetic and patient-focused
- Confident explaining insurance benefits and patient balances
- Comfortable discussing payment options and resolving financial concerns
- Experienced with retina billing and reimbursement
- Self-motivated and productive while working remotely
- Organized and detail-oriented
- Comfortable having sensitive or difficult financial conversations
Training & Work Environment
- Fully remote position
- Two weeks of initial systems and process training
- Opportunity to join a growing Revenue Cycle team
- High-volume, patient-focused collections environment
- Productivity expectations include approximately 50 accounts per day
- Independent work environment with team support
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#HC1
-
Patient Service Representative
Austin, TX
Patient Service Representative Location: Remote (must reside in one of the following states to be considered TX, FL, GA, IN, KY, MS, MO, NC, OH, and SC) Schedule: Monday-Friday, full-time schedule. Training schedule is 8:00 AM - 5:00 PM Eastern Time, w...
Recommended
-
Insurance Verification Specialist
Phoenix, AZ
Job Title: Insurance Verification Specialist (Contract-to-Hire) Location (city, state): Phoenix, AZ 85016 Industry: Healthcare / Revenue Cycle Pay: $19.00 – $21.00 / hour Benefits: Medical, dental, and vision coverage, 401(k), paid holidays and plus PT...
Recommended
-
Patient Financial Counselor
Edina, MN
Title: Patient Financial Counselor Location: Minneapolis, MN (must be able to work full on-site) Industry: Healthcare Pay Rate: $24 - $26 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Description: We are curr...
Recommended
-
Medical Billing Specialist
Tampa, FL
Job Title: Medical Billing Specialist Industry: Healthcare / Medical Billing Location (city, state): Tampa, FL Assignment Type: Direct Hire Pay: $20 – $23 per hour Work Schedule: Monday – Friday, 8:30 AM – 5:00 PM EST. Hybrid schedule with 3 days onsit...
Recommended
-
Medical Billing Specialist
Germantown, MD
Job Title: Medical Billing Specialist Location: Germantown, MD (Onsite) Industry: Healthcare / Revenue Cycle Management Pay: $20.00 - $25.00 /per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client Addison...
Recommended
-
Medical Billing and Collections Specialist
Centennial, CO
Medical Billing & Collections Specialist Location: Centennial, CO Pay: $24–$26/hour, based on experience Schedule: Monday–Friday, approximately 8:00 AM–5:00 PM (some flexibility available) Employment Type: Direct Hire Work Setting: Onsite Preferred; Hy...
Recommended
-
Reimbursement Specialist
Westchester, IL
Job Title: Reimbursement Specialist – Liability Industry: Healthcare / Medical Billing Location: Westchester, IL (Hybrid) Assignment Type: Direct Hire Pay: $22 – $26 / hour (up to $27/hour based on experience) Work Schedule: Full-time, Monday–Friday wi...
Recommended
-
Billing Manager
Philadelphia, PA
Job Title: Billing Manager Industry: Healthcare – Revenue Cycle / Patient Financial Services Pay: Salary, $70-85K depending on experience Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Our client is a lea...
Recommended
-
Revenue Assurance Manager
Danvers, MA
Job Title: Revenue Assurance Manager Industry: Technology / Managed IT Services Location: Fully Remote Compensation: $110,000 – $140,000 annually Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule: Full-Time | Re...
Recommended
-
Medicaid Collections Specialist
Mesquite, TX
Position: Medicaid Collections Specialist (Hospital Revenue Cycle) Location: Remote (U.S. Remote; candidates from select states are not eligible) Pay Range: $23.00 – $26.00 / Per hour Benefits: This position is eligible for medical, dental, vision, and...
Recommended
-
Insurance Verification Specialist
Phoenix, AZ
Job Title: Insurance Verification Specialist Location: Phoenix, AZ 85008 Industry: Healthcare / Revenue Cycle Management Pay: $18.00 – $20.00 per hour, depending on experience Schedule: Monday–Friday, 8:00 AM–4:30 PM Benefits: This position is eligible...
Recommended
-
Bilingual Patient Account Specialist
Houston, TX
Job title: Bilingual Patient Account Specialist Location (city, state): Houston, TX – Downtown Industry: Healthcare Collections / Customer Service Pay: $21 / Hour Benefits: This position is eligible for medical, dental, vision, life insurance and 401k....
Recommended
-
Orthodontic Treatment Coordinator
Dallas Metro Area, Texas
Orthodontic Treatment Coordinator Location: Highland Village & Lewisville, TX Pay: $60-68K Bonus: Proposed $2,500 sign-on bonus plus performance-based bonus opportunities Schedule: Monday–Friday, approximately 8:00 AM–5:00 PM Employment Type: Direct Hi...
Recommended
-
Collections Specialist
Washington, DC
Title: Collections Specialist Type: Contract Location: Washington, DC Compensation: $23-29 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k) I. Position Overview Our client, an established mid sized law firm, is seeki...
Recommended
-
Patient Access Specialist - Omaha
Omaha, NE
Position: Patient Access Specialist - Omaha Location: Onsite in Omaha, NE Pay: $17 - $22 / Hour DOE Benefits: This position is eligible for medical, dental, vision, and 401(k) Hours: Various shifts - 7p-7a, 7am-7pm or 12pm-9pm Job Description The Patie...
Recommended
-
Patient Access Representative
Chattanooga, TN
Position: Patient Access Representative Location: Onsite in Chattanooga, TN Pay: $17 - $22 / Hour DOE Benefits: This position is eligible for medical, dental, vision, and 401(k) Hours: Various shift openings Job Description The Patient Access Specialis...
Recommended
-
Payor Clearance Specialist (Authorizations)
Silver Spring, MD
Job Title: Payor Clearance Specialist (Authorizations) Location: Silver Spring, MD (Onsite) 20904 Industry: Healthcare / Revenue Cycle Management Pay: $23.00 - $27.00 / Per Hour Benefits: This position is eligible for medical, dental, vision, life insu...
Recommended
-
Medical Collector
San Antonio, TX
Position: Medical Collections Specialist (Hospital/Insurance Follow-Up) Location: Remote (Must be based in San Antonio, TX) Pay Range: $24 – $26 / Hour Schedule: Monday – Friday, 7:30 AM – 4:00 PM Benefits: This position is eligible for medical, dental...
Recommended
-
AR Billing Specialist
Arlington, VA
Position Title: AR/Billing Specialist Location: Arlington, VA (Hybrid – 4 days onsite, 1 day remote) Assignment Type: Temporary (3-4 month contract with potential for permanent hire) Compensation: $28.00 - $30.00 / Per Hour Work Schedule: Monday – Frid...
Recommended
-
Project Accountant
New York, NY
A NYC based construction company is looking for a project accountant to join an established team ASAP. Position: Project Accountant Pay Rate: $45-$55/hr Benefits: This role is eligible for medical, dental, vision, and 401(k). KEY RESPONSIBILITIES Overs...
Recommended
-
Financial Counselor
Phoenix, AZ
Job Title: Financial Counselor Lead / Financial Counselor Location (City, State): Phoenix, AZ Industry: Healthcare Administration / Patient Financial Services Pay: Financial Counselor: $21.00 - $32.00/hour Lead Financial Counselor: $22.00 - $33.00/hour...
Recommended
-
Collections Specialist
Waller, TX
Job Title: Collections Specialist Location: Northwest Houston, TX Compensation: $23 - $24 / hour Benefits: This position may be eligible for medical, dental, vision, and 401(k). Job Summary We are seeking a driven Collections Specialist to join our fin...
Recommended
-
Medicaid Enrollment Representative
Tulsa Metro Area, Oklahoma
Job Title: Medicaid Enrollment Representative Location: Tulsa, OK Industry: Healthcare Pay: $18.00 / Per Hour Job Type: Contract Benefits: This position is eligible for medical, dental, vision, life insurance and 401k. About Our Client: Addison Group i...
Recommended
-
Bilingual Patient Account Representative
Allentown, PA
Bilingual Patient Account Representative Location: Allentown, PA Schedule: Monday–Friday, 8:00 AM – 4:30 PM Pay Rate: $17–$20/hour Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits. Job Overview Addison Group is partn...
Recommended
-
Accounts Receivable Analyst (Collections)
Pawtucket, RI
Position Title: Accounts Receivable Analyst (Collections) Industry: Finance & Accounting Location: Needham, MA Compensation: $28.00–$32.00 / per hour Work Schedule: Full-time, business hours. Type: Temp-to-Perm. Benefits: This position is eligible for ...
Recommended
-
Treatment Coordinator
Albany, NY
Title: Dental Treatment Coordinator Location: Albany, NY area (must be able to travel occasionally between nearby practice locations) Compensation: $23–$30/hour, depending on experience Industry: Dental / Healthcare Benefits: The position is eligible f...
Recommended
-
Insurance Follow-Up & Denials Representative
Houston, TX
Job title: Insurance Follow-Up & Denials Representative – Physician Billing Location (city, state): Houston, TX Industry: Healthcare / Revenue Cycle / Physician Billing Pay: $21 – $23 / hour Benefits: This position is eligible for medical, dental, visi...
Recommended
-
Senior Manager, Revenue Accounting & Billing Operations
McLean, VA
Position Title: Senior Manager, Revenue Accounting & Billing Operations Location: McLean, VA – Onsite Employment Type: Permanent Hire Compensation: $150,000 – $167,000 / Annually + 10%–15% bonus Work Schedule: Monday–Friday, 9:00 AM–5:00 PM Benefits: T...
Recommended
-
Front Office Coordinator
Durham, NC
Title: Front Office Coordinator Location: Durham, NC Compensation: $20.00 - $21.00 per hour Benefits: This position may be eligible for medical, dental, vision, and 401(k) benefits through Addison Group during the contract period. About the Opportunity...
Recommended
-
Accounts Receivable (AR) Specialist
Washington, DC
Role: Accounts Receivable (AR) Specialist Hiring Type: Contract (4 Months) Location: Washington, D.C. Office: Hybrid (3 Days Onsite, 2 Days Remote) Pay: $25-30 a hour, based on experience Benefit's: This positions offers medical, dental, vision, 401k, ...
Recommended