Technology Support Analyst II
Albany Metro Area, New York
Category: Information Technology
Reference ID: 10076114
Shortcut: http://addisongroup.gosnaphop.com/yb4Z19
Role: Technology Support Analyst II
Location: Clifton Park, NY
Pay Rate Range: $62,400–$68,400/year
Internal Job ID: 10076114
Are you looking for a growth opportunity for a reputable company with a positive work environment?
Our client is looking for a Technology Support Analyst II to join their team. Please contact us today to discuss this opportunity!
Job Responsibilities:
- Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for end-users, ensuring efficient and timely resolutions.
- Device Management: Support the setup, configuration, and ongoing maintenance of end-user devices, including desktops, laptops, mobile devices, and peripherals.
- Ticket Management: Log, track, and resolve service requests and incidents using the organization's ticketing system, ensuring clear communication and timely updates.
- Escalations: Collaborate with the first-line support team, escalating unresolved or complex issues to the Technology Support Lead or other specialized teams.
- Proactive Problem Solving: Identify recurring technical issues, providing recommendations for long-term solutions and improvements.
- End-User Education: Assist with training sessions to help users improve efficiency and reduce common technical problems.
- Documentation: Maintain and update user-friendly documentation for common issues, solutions, and IT procedures.
- Team Collaboration: Work closely with the Technology Support Lead and other IT staff to improve service delivery and enhance the overall support experience.
Requirements:
- High school diploma or equivalent is required, and an associate's degree or technical certification is preferred
- Minimum of 2 years of experience in technical support roles, with hands-on experience in hardware and software troubleshooting
- Must be familiar with Windows and macOS operating systems, Microsoft Office Suite, and common productivity applications
- Strong customer service skills, with the ability to communicate effectively with end-users of varying technical levels
- Basic understanding of networking concepts and protocols
- Willingness to learn and adapt to new technologies and procedures
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable
- Must have the integrity, enthusiasm, and willingness to represent company in the most professional, positive manner
Why choose Addison IT?
• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
IT Systems Support Technician
Oklahoma City, OK
Job Title: IT Systems Support Technician Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $50,000 - 65,000 / year depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement ...
Recommended
-
IT Support Technician
Oklahoma City, OK
Role: IT Support Technician Location: Oklahoma City, OK (On-site) Salary Range: $45,000 - $65,000 annually depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Must be authorized to work in the United ...
Recommended
-
IT Support Technician
Two Harbors, MN
Job Title: End User Support Technician Location (city, state): Two Harbors, MN (onsite 5 days per week) Compensation: $30/hr Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Description: We are seeking an End User Suppor...
Recommended
-
IT Support Analyst
Houston Metro Area, Texas
Role: IT Support Analyst Location: Houston, TX Pay Range: $50,000- $52,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). Overview Our team is seeking an experienced technology professional who enjoys solving problem...
Recommended
-
IT Site Support Technician
Oklahoma City, OK
Job Title: IT Site Support Technician Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $50,000 - 65,000 / year depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - M...
Recommended
-
Help Desk Technician
Anywhere
Title: Help Desk Technician Location: Remote in these states AL, AZ, CA, CO, CT, DC, FL, GA, IL, IN, MD, MA, MN, NE, NV, NJ, NY, NC, OH, OK, OR, PA, SC, TN, TX, VA, WA, and WI Job Type: Full-Time | Exempt Salary: $51,000 - $82,000 Benefits: This positi...
Recommended
-
Senior PeopleSoft Financials Developer | Analyst
Oklahoma City, OK
Role: Senior PeopleSoft Financials Developer/Analyst Position Type: Contract Location: Hybrid – Oklahoma City, OK (State office onsite expectations; hybrid schedule) Pay Rate Range: $85–$100/hour DOE Benefits: You are eligible for medical, dental, visi...
Recommended
-
Field Technician - Access Control
Oklahoma City, OK
Role: Field Technician - Access Control Location: Oklahoma City, Oklahoma Pay Range: $40,000 - $65,000/annually depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be authorize...
Recommended
-
Microsoft 365 Administrator
District of Columbia
Job Title: Microsoft 365 Administrator Job Location: Washington, DC Target Pay Rate: $40-$50hr Primary Duties and Responsibilities: 1. Configure and maintain the D365 F&O and Commerce system, including security roles, user permissions, and system setti...
Recommended
-
Restuarant Technology Product Analyst
San Antonio, TX
As a Restaurant Technology Product Analyst, you’ll help shape the tools and systems that keep our restaurants running smoothly every day. Your work turns real operational challenges into practical technology solutions that boost efficiency, reliability...
Recommended
-
Field Network Specialist
Tulsa, OK
Role: Field Network Specialist Location: Tulsa, OK Pay Rate Range: $70000 - $80000 / Year Benefits: This position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a reputable company with a positive work...
Recommended
-
Senior Backend Software Engineer
District of Columbia
Job Title: Senior Backend Software Engineer Location: Remote Employment Type: Contract Pay Rate: $65 - $70/ hour Benefits: This position is eligible for medical, dental, vision, and 401(k). The Role We are seeking a Senior Software Engineer to play a p...
Recommended
-
IT Manager - Retail Systems
Chicago, IL
Title: Manager of Retail Systems Location: Chicago, IL Onsite with up to 25% travel Salary Range: $110000 – $140000 / Year + Benefits Benefits: Health, Dental, 401K and more Sponsorship: Position is not eligible for sponsorship A rapidly growing omnich...
Recommended
-
SQL Developer
Oklahoma City, OK
Job Title: Database Developer (SQL / SSIS) Location: Hybrid – Oklahoma City 2 days onsite weekly Direct Hire Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Pay Rate Range:$80,000 – $100,000 (potential flexibility up to ...
Recommended
-
Integrity Engineer
Anywhere
Job Title: Integrity Engineer (Level 3 Data Analyst) Location (city, state): Remote Compensation: $110,000 – $190,000 annually, depending on experience Benefits: This position is eligible for comprehensive benefits including health, dental, vision, PTO...
Recommended
-
Enterprise Application Lead
Dallas, TX
Title: Enterprise Application Lead Location: Dallas, TX - Onsite 1 day a week Salary: $150k Position is not eligible for sponsorship Benefits: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to ...
Recommended
-
Building Engineer
Ashburn, VA
Role: Building Engineer Location: Ashburn, VA Pay Rate Range: $40-$47/hr. DOE Internal Job ID: 10070093 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Lead Building Enginee...
Recommended
-
Building Engineer
Chantilly, VA
Role: Building Engineer Location: Chantilly, VA Pay Rate Range: $38-$44/hr. DOE Internal Job ID: 10070106 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Lead Building Engin...
Recommended
-
ERP Developer
Tulsa, OK
Role: ERP Developer Location: Tulsa, OK Pay Rate Range: $55-60/hr Benefits: This position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client...
Recommended
-
Entry Data Analyst
Oklahoma City, OK
Role: Entry Data Analyst Location: Oklahoma City, OK Pay Rate Range: $15-20/hr Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for an Entry Data Analyst to join their team. Please...
Recommended
-
Applications Security Administrator
Houston, TX
Job Title: Applications Security Administrator Location: Houston, TX Employment Type: Full-Time | Exempt 100k-150k Benefits: This position is eligible for medical, dental, vision, 401(k), disability leave, bonus program, and PTO. About the Role: We are...
Recommended
-
Data Center Facilities Manager
Chantilly, VA
Facility Manager – Data Center Operations Position Summary We are seeking an experienced Facility Manager to oversee the operation, maintenance, and reliability of a mission-critical data center facility and campus environment. This role is responsible...
Recommended
-
Senior Technical Business Analyst (Tableau)
Oklahoma City, OK
Role: Senior Technical Business Analyst (Tableau) Location: Oklahoma City or Tulsa – Onsite Position Salary Range: $90,000 – $100,000 Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth...
Recommended
-
Global Physical Security Systems Manager
Santa Clara, CA
Title: Senior Global Physical Security Systems Manager Location: Santa Clara, CA Pay: $60-90/hr Job Type: 12 Month Contract to Hire Schedule: Hybrid, 3 days onsite Benefits: Medical, Dental, Vision, 401k Our client is looking for a Security Systems Man...
Recommended
-
Senior Product Owner
Dallas
Job Title: Senior Product Owner Location: Remote Assignment Type: Contract - long-term Compensation: $70-$80/hour Benefits: This position is eligible for Medical, Dental, Vision, 401(k) Job Description: We are seeking a tenured Product Owner with a str...
Recommended
-
Principal Technical Program Manager
California
Job Title: Principal Technical Program Manager Location: On-site - Oakland, California Job Type: Full Time Compensation: $170,000 - $200,000 (dependent on experience) Benefits: The position is eligible for medical, dental, vision, and life insurance co...
Recommended
-
Data Center Chief Engineer
Ashburn, VA
Role: Data Center Chief Engineer Location: Ashburn, VA Pay Rate Range: $120,000-$150,000/year DOE Internal Job ID: 10068301 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a D...
Recommended
-
Data Center Chief Engineer
Chantilly, VA
Role: Data Center Chief Engineer Location: Chantilly, VA Pay Rate Range: $135,000-$170,000/year DOE Internal Job ID: 10069934 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a...
Recommended
-
IAM Automation Engineer
Arizona
Job Title: IAM Automation Engineer Location: Remote in Arizona, occasional in-person meetings will occur Job Type: Full Time Compensation: $90,000 - $110,000 (dependent on experience) Benefits: The position is eligible for medical, dental, vision, and ...
Recommended
-
Senior Business Analyst (Metadata) - Hybrid Onsite Alexandria VA
Alexandria, VA
Position: Senior Business Analyst (Data / Enterprise Metadata) – Contractor Location: Alexandria, VA (Hybrid – 2 days onsite Tuesday and Wednesday) Assignment Type: 6-month contract to hire Pay Rate: $58 - $65 Work Schedule: Hybrid, Tuesday & Thursday ...
Recommended