Engineering Support & Customer Success Analyst (Remote, MUST be in USA)
Anywhere
Category: Information Technology
Reference ID: 10062792
Shortcut: http://addisongroup.gosnaphop.com/pgJfJN
Position: Engineering Support & Customer Success Analyst
Location: 100% Remote – Mainland-USA based candidates ONLY (working EST)
Length: 3+ months contract to hire
Target Pay Range: $25.00 / Hourly W2 (Benefits eligible after 60 days)
Benefits: This position is eligible for medical, dental, vision, and 401(k).
A fast-growing AI-first supply chain risk intelligence company is looking for a Engineering Support professional. This position works directly with Customer Success, Sales, Product, and Technology. Providing technical assistance to data operations, customer support, and working with the developers to assist in resolving data quality issues.
Required Skills:
1. SQL - must have
2. API experience/knowledge
3. SSO/MFA configuration & troubleshooting - Knowledge/Experience
Job Description:
· Promptly complete customer requests and follow up to ensure satisfaction, ensuring the ticket/request has accurate and complete documentation, including steps taken, customer communication, escalations, etc.
· Resolve data quality issues, scoring discrepancies, and technical bugs leveraging both front and backend tooling
· Support the Sales and Customer Success team with various data and reporting needs as they prepare product demos
· Perform qualitative data analysis on work completed by an offshore service provider
· Pull custom reports from Auth0 and Snowflake
· Complete technical requests such as SSO and MFA setup, working closely with the customer
· Troubleshoot SSO issues and join calls with customers as needed
· Provide top-tier, premium customer service and collaborate across our stellar Customer Success and Sales teams as well as Product and Technology
What You Bring:
· Education background in Computer Science, or a data-heavy field
· Experience using SQL, ideally with Snowflake
· Experience working with APIs
· Eagerness to learn and problem solve
· Ability to manage priorities effectively and meet deadlines in a fast-paced environment
· Ability to follow structured workflows and instructions accurately
· Exceptional attention to detail
· Strong adaptability and problem-solving under pressure
· Strong analytical skills
· Humble, hungry, smart attitude and growth mindset
Nice to Have:
· Bachelor's degree or equivalent years of experience
· Experience working in a startup environment
· Experience with Retool
· Experience with Tableau
· Experience with Looker
· Experience working within an agile framework
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 005-009
-
Mechanical Engineer
Irwin, PA
Role: Mechanical Engineer Location: East Pittsburgh, PA Pay: $79,000 - $83,000 / year Benefits: This role is eligible for medical, dental, vision, HSA, life, and short/long term disability insurance, Wellness Rewards and 401K. The Opportunity Our Globa...
Recommended
-
Product Engineer
Buffalo, NY
Product Engineer Location: Buffalo, NY Salary: $80,000-$100,000 Benefits: Medical, dental, vision, 401k, PTO The Product Engineer will evaluate new product opportunities and help determine which concepts should move forward. This business-focused role ...
Recommended
-
Project Engineer
Falmouth, MA
Project Engineer Our Massachusetts based civil construction client that build and improves highway and runway infrastructure is looking to add a Project Engineer to their team. The candidate will prepare detailed CAD drawings including site layouts and...
Recommended
-
Proposal Engineer
Irwin, PA
Position Title: Proposal Engineer Location: East Pittsburgh, Irwin Contract to Hire: Pay Rate: $30.00 - $33.65 / Per Hour / Range Based on Experience Benefits: This position may be eligible for medical, dental, vision, and 401(k). Our client who is a m...
Recommended
-
Commercial Data Product Owner
Boston Metro Area, Massachusetts
Company: Addison Group Industry: Biopharmaceutical / Life Sciences Pay Rate: $70/hour Location: Boston, MA Engagement: Initial engagement through March 2027, with potential for extension or permanent employment Benefits are available the 1st day of the...
Recommended
-
Data Engineer
Oklahoma City, OK
Job Title: Data Engineer Industry: Energy / Utilities Location (city, state): Oklahoma City, OK Assignment Type: Contract Pay: $50.00 - $65.00 / hour depending on experience Work Schedule: Monday–Friday, standard business hours. Remote candidates will ...
Recommended
-
Service Manager
Vernon Hills, IL
Title: Service Manager Onsite: Monday-Friday Location: Northwest Suburbs - Chicagoland Salary: $90,000-$110,000 + Bonus Benefits: Healthcare, Dental, PTO, 401k Position Overview We are seeking an experienced Service Manager to lead all service operatio...
Recommended
-
MEP Project Executive
Houston Metro Area, Texas
Project Executive – MEP (Electrical & Mechanical) Location: Houston, Texas Compensation: $130,000 – $160,000 Role Summary Seeking an experienced Project Executive with 15+ years of commercial MEP construction experience to provide senior leadership acr...
Recommended
-
Electrician & Instrumentation Technician
Morris, IL
Job Title: Electrician & Instrumentation Technician Location: Morris, IL Schedule: Onsite | Monday-Friday Pay Rate: $44 / Hr + OT Benefits: This position is eligible for Healthcare: Dental, Vision, 401k, PTO benefits Join a global leader in the manufac...
Recommended
-
Cloud & Systems Administrator
Houston, TX
Role: Cloud & Systems Administrator Location: Houston, TX (Hybrid) Pay Range: $70,000 - $80,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k) About the Role We are seeking a Cloud & Systems Administrator to support t...
Recommended
-
Field Service Technician
Pittsburgh Metro Area, Pennsylvania
Field Service Technician Join a Global Manufacturing Leader Our global manufacturing client is seeking an experienced Field Service Technician to join their team at their East Pittsburgh, PA headquarters. This is an exciting opportunity for a hands-on ...
Recommended
-
Electrical Engineer
Buffalo-Niagra Falls Metro Area, New York
Location: Buffalo, NY Salary: $80,000-$100,000 Benefits: Medical, dental, vision, 401k, PTO Electrical Engineer The Electrical Engineer will design, maintain, and ensure the regulatory compliance of electrical systems across multiple product lines, inc...
Recommended
-
Sr. Data Developer
Oklahoma City, OK
Job Title: Sr. Data Developer Industry: Energy / Oil & Gas Location (city, state): Oklahoma City, OK Pay: $100,000 - $200,000 / year depending on experience. Work Schedule: Monday – Friday, 8am-5pm with flexibility. Benefits: This position is eligible ...
Recommended
-
Desktop Support Technician
Oklahoma
Role: Tier 2 Support Technician Position Type: Contract to Hire Location: Oklahoma City Pay Rate Range: $25.00 - $34.00/hour Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a ...
Recommended
-
Sr. Data Engineer
Oklahoma City, OK
Job Title: Senior Data Engineer Location: Oklahoma City, OK Pay: $50 - $70 / Hour Work Schedule: Hybrid — 4 days onsite and 1 day remote initially Benefits: This position is eligible for medical, dental, vision, and 401(k). About The Company: A well-es...
Recommended
-
Technical Support Analyst
Oklahoma City Metro Area, Oklahoma
Role: Technical Support Analyst Position Type: Contract Location: Oklahoma City Pay Rate Range: $22.00 - $26.00/hour Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputabl...
Recommended
-
Principal Strategy - Business Data Analyst
Coppell, TX
Job Title: Principal Strategy – Business Data Analyst Location: Coppell, TX Pay: Full-Time Conversion: $135,000–$165,000 annually + bonus (target ~20%) + equity awards Work Schedule: Hybrid schedule: 4 days onsite, 1 day remote Benefits: Medical, Denta...
Recommended
-
Product Manager (Amazon Connect) – USA Remote Contractor (Mainland USA Only)
Illinois
Position: Product Manager (Amazon Connect) – Remote Contractor Location: Remote - must be in Mainland USA able to Work CST/EST Contract Length: Long-Term Contract, 6-12+ Months Hours: 40 hours per week Target W2 Pay: $60 per Hour Benefits: This job may...
Recommended
-
Quality Engineer
The Woodlands Area, Texas
Role: Quality Engineer Salary: $100,000 - $110,000 / year Location: Houston, TX 77064 Office status: Onsite Monday-Friday Benefits: This role is eligible for medical, PTO and 401k. Serve as the primary quality resource for resolving supplier, productio...
Recommended
-
Senior Data Engineer
Norman, OK
Role: Senior Data Engineer Consultant Position Type: Contract Location: Oklahoma City Pay Rate Range: Open, Based on Experience Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for...
Recommended
-
Senior Structural Engineer
White Plains, NY
Job Title: Senior Structural Engineer Office Location: White Plains & NYC - Hybrid work schedule Salary: $100000-$140000 / Year + bonus Benefits: Medical, Dental, 401k, Commuting Cost Senior Structural Engineer This role supports multiple concurrent pr...
Recommended
-
Senior Technical Business Analyst (Tableau)
Oklahoma City, OK
Role: Senior Technical Business Analyst (Tableau) Location: Oklahoma City or Tulsa – Onsite Position Salary Range: $90,000 – $100,000/ year Benefits & Bonuses: This position is eligible for medical, dental, vision insurance benefits, 401K Are you looki...
Recommended
-
Electrical Engineer
Oklahoma City, OK
Job Title: Electrical Engineer Location: Oklahoma City, Oklahoma Pay: $150,000 - $200,000 / Annually depending on experience Work Schedule: M-F, 8-5 onsite Benefits: The position is eligible for medical, dental, vision, and 401(k). **Must be authorize...
Recommended
-
Senior Product Manager
Austin, TX
Position: Senior Product Manager Duration: 6 month contract-to-hire Pay: $70-80/HR Work Location: Austin, TX This position is eligible to enroll in medical, dental, vision after 60 days. In addition, this position is eligible to enroll in a 401(k) afte...
Recommended
-
Product Engineer
Oklahoma City Metro Area, Oklahoma
Job Title: Product Engineer Industry: Automotive Manufacturing / Remanufacturing Location (city, state): Oklahoma City, OK Assignment Type: Direct Hire Pay: $77,000–$115,000 annually, depending on experience Work Schedule: Monday–Friday | 6:00 AM–2:30 ...
Recommended
-
Marketing Insights Analyst
Fort Worth, TX
Job Title: Marketing Insights Analyst Pay: $70,000 - $90,000 / year ; 7% Bonus Eligible Location: Dallas-Fort Worth, TX Work Schedule: On-Site T-Th, Remote M & F Benefits: This position is eligible for medical, dental, vision, and 401(k). About The Com...
Recommended
-
Senior Data Analytics Engineer
Norman, OK
Role: Senior Data Analytics Engineer Consultant Position Type: Contract Location: Oklahoma City Pay Rate Range: Open, Based on Experience Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth oppor...
Recommended
-
Lead Product Engineer
Broken Arrow, OK
Job Title: Lead Product Engineer Industry: Manufacturing / HVAC / Industrial Fabrication Location (city, state): Broken Arrow, OK Assignment Type: Direct Hire Pay: Up to $120,000 base salary + target bonus opportunity (10%, with potential up to 20%) Wo...
Recommended
-
Tool & Die Maker
Cypress, TX
Job Title: Tool & Die Maker Pay Range: $35 - $40 hourly Benefits: This position is eligible for Medical, Dental, Vison, Life, Voluntary Life insurance, and an amazing 401K program with 25% match Company Location: Cypress, TX TOOL AND DIE MAKER Experien...
Recommended
-
IT Support Analyst
Oklahoma City, OK
Job Title: IT Support Analyst Location: Oklahoma City, OK (fully on-site) Salary Range: $50,000 - $100,000 / Annually depending on experience. Benefits: The position is eligible for medical, dental, vision, and 401(k). Must be authorized to work in th...
Recommended