Customer Service Manager
Irving, TX
Category: Administrative
Reference ID: 10076188
Shortcut: http://addisongroup.gosnaphop.com/EOUwBJ
Job Title: Customer Service Manager
Location (City, State): Dallas, TX
Work Schedule: M – F, 10:30 am – 7 pm
Type of Employment: Direct Hire
Compensation: $85,000 - $100,000
Industry: Professional Services
Benefits: This position is eligible for a competitive benefits package, including medical, dental, vision, paid time off, and other employer-sponsored programs.
Job Description
Addison Group is partnering with our client to identify an experienced Customer Service Manager to lead a large customer support team in a fast-paced, high-volume service environment. This individual will be responsible for driving operational performance, developing frontline leaders and representatives, and ensuring a consistently high level of service for customers. The ideal candidate brings a strong background in contact center leadership, a passion for employee development, and the ability to manage performance through coaching and accountability.
Key Responsibilities
- Oversee daily operations for a large team of customer service professionals, ensuring productivity, service quality, and adherence to established processes.
- Monitor team performance metrics and implement strategies to improve efficiency, responsiveness, and customer satisfaction.
- Provide ongoing coaching, mentorship, and performance feedback to supervisors and frontline representatives.
- Develop and execute employee training and development initiatives to support team growth and retention.
- Partner with cross-functional departments to resolve escalated customer concerns and improve service delivery.
- Analyze operational trends and reporting data to identify opportunities for process improvement.
- Foster a culture of accountability, collaboration, and customer-focused service.
- Support workforce planning, staffing needs, and performance management activities.
Qualifications
- Bachelor's degree
- Minimum of 5 years of leadership experience managing large customer service or call center teams, including responsibility for 30+ employees.
- Previous experience working in a structured, metrics-driven contact center environment strongly preferred.
- Proven success developing employees, improving team performance, and building high-performing customer service organizations.
- Tenured background in customer service, contact center operations, or customer support leadership preferred.
- Demonstrated ability to balance operational priorities while maintaining a positive customer experience.
| Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. |
-
Manager of Administrative Operations
New York;, NY
Job Title: Manager of Administrative Operations Location (city, state): New York, NY (Hybrid Schedule) Industry: Professional Services / Legal Services Pay: $170,000 - $200,000 / year depending on experience Benefits: This role is eligible for medical,...
Recommended
-
Customer Service Manager
Okarche, OK
Job Title: Customer Service Manager Location: Northwest Oklahoma City, OK Industry: E-Commerce Pay: $65,000 - $75,000 annually Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering wi...
Recommended
-
Banking Manager
Edmond, OK
Job Title: Banking Manager Location: Edmond, Oklahoma (South) Industry: Banking & Financial Services Pay: $55,000–$85,000 / Annually (DOE) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is p...
Recommended
-
Banking Manager
Edmond, OK
Job Title: Banking Manager Location: Edmond, OK Industry: Banking & Financial Services Pay: $55,000–$85,000/year (DOE) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with our c...
Recommended
-
Revenue Cycle Manager
Greenville, SC
Title: Revenue Cycle Manager Location: Greenville, SC Compensation: $65,000 - $91,000 annually Benefits: This position may be eligible for medical, dental, vision, PTO, and 401(k) benefits. About the Opportunity Addison Group is seeking a Revenue Cycle...
Recommended
-
Landscape Account Manager
Englewood, CO
Job Title: Landscape Account Manager Location (city, state): Denver, CO (West) Industry: Landscaping / Commercial Services Pay: $70,000 - $75,000 + Commissions About Our Client: Addison Group is hiring on behalf of our client, a leading commercial land...
Recommended
-
Landscape Account Manager
Jacksonville, FL
Job Title: Landscape Account Manager Location (city, state): Jacksonville, FL Industry: Landscaping / Commercial Services Pay: $60,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping service...
Recommended
-
Landscape Account Manager
San Jose, CA
Job Title: Landscape Account Manager Location (city, state): San Jose, CA Industry: Landscaping / Commercial Services Pay: $75,000 - $85,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services co...
Recommended
-
Landscape Account Manager
Carlsbad, CA
Job Title: Landscape Account Manager Location (city, state): Carlsbad, CA Industry: Landscaping / Commercial Services Pay: $75,000 - $85,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services co...
Recommended
-
Business Support Lead
Austin, TX
Job Title: Business Support Lead Location: Austin, TX Job Type: Direct Hire Industry: Interior Design Pay: $90,000–$95,000 Work Schedule: Monday-Friday, 8:00AM-5:00PM, Fully Onsite Benefits: This position is eligible for medical, dental, vision, and 40...
Recommended
-
Landscape Operations Manager
Reno, NV
Job Title: Landscape Operations Manager Location: Reno, NV Industry: Landscaping / Construction Services Pay: $55,000 - $65,000 / Year About Our Client: Addison Group is partnering with our client, a leading provider in commercial landscaping and const...
Recommended
-
Landscape Operations Manager
Jacksonville, FL
Job Title: Landscape Operations Manager Location: Jacksonville, FL Industry: Landscaping / Construction Services Pay: $65,000 - $75,000 / Year About Our Client: Addison Group is partnering with our client, a leading provider in commercial landscaping a...
Recommended
-
Landscape Account Manager
Prosper, TX
Job Title: Landscape Account Manager Location: Dallas, Texas Industry: Landscaping / Commercial Services Pay: $70,000 - $75,000 + bonus eligible Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: A leading co...
Recommended
-
MEP Project Executive
Houston Metro Area, Texas
Project Executive – MEP (Electrical & Mechanical) Location: Houston, Texas Compensation: $130,000 – $160,000 Role Summary Seeking an experienced Project Executive with 15+ years of commercial MEP construction experience to provide senior leadership acr...
Recommended
-
Landscape Account Manager
Southlake, TX
Job Title: Landscape Account Manager Location: Southlake, Texas Industry: Landscaping / Commercial Services Pay: $70,000 - $75,000 + bonus eligible About Our Client: A leading commercial landscaping services company that provides design, development, m...
Recommended
-
Landscape Account Manager
Dallas, TX
Job Title: Landscape Account Manager Location: Dallas, Texas Industry: Landscaping / Commercial Services Pay: $70,000 - $75,000 + bonus eligible About Our Client: A leading commercial landscaping services company that provides design, development, main...
Recommended
-
Landscape Account Manager
Parker, CO
Job Title: Landscape Account Manager Location: Parker, CO Industry: Landscaping / Commercial Services Pay: $70,000 - $80,000 + bonus eligible About Our Client: A leading commercial landscaping services company that provides design, development, mainten...
Recommended
-
Landscape Account Manager
Reno, NV
Job Title: Landscape Account Manager Location: Reno, NV Industry: Landscaping / Commercial Services Pay: $65,000 + bonus eligible Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits. About Our Client: A leading commercial...
Recommended
-
Service Manager
Vernon Hills, IL
Title: Service Manager Onsite: Monday-Friday Location: Northwest Suburbs - Chicagoland Salary: $90,000-$110,000 + Bonus Benefits: Healthcare, Dental, PTO, 401k Position Overview We are seeking an experienced Service Manager to lead all service operatio...
Recommended
-
Mortgage Department Manager
tulsa, OK
Job Title: Mortgage Department Manager Location: Tulsa, OK Type of Employment: Direct Hire Compensation: $70k-80k Industry: Banking - Credit Union Benefits: Full Package Position Summary Addison Group is hiring on behalf of our client a Mortgage Manage...
Recommended
-
General Manager
Washington
Job Title: General Manager Industry: Facilities & Environmental Services Location (city, state): Renton, Washington Assignment Type: Direct Hire Pay: $100,000 – $125,000 per year, based on experience, plus performance-based bonus Work Schedule: Full-ti...
Recommended
-
Bilingual (English-Spanish) Customer Service Specialist
McLean, VA
Job Title: Bilngual (English/Spanish) Customer Service Representative Industry: Consumer Services / Dispute Resolution Location (city, state): McLean, VA Assignment Type: Contract-to-Hire | Long-term contract assignment Pay: $25.00 – $26.00 / hour Work...
Recommended
-
Senior Staff Accountant
Lafeyette, PA
Position Title: Senior Staff Accountant Location: Plymouth Meeting, PA Compensation: $65,000 - $75,000 / Annually Work Schedule: 8:30am – 5:30pm On-Site or Hybrid: Hybrid – In office 3 days per week Benefits: This position offers medical, dental, visio...
Recommended
-
Account Manager II
Dallas, TX
Role: Account Manager II Location: Dallas, TX Work Schedule: Monday–Friday, 8:00 AM–5:00 PM; one Saturday per month, 8:00 AM–12:00 PM Type of Employment: Contract-to-Hire Compensation: $20.50–$24.00/hour upon conversion to permanent employment, plus co...
Recommended
-
Bilingual HR Manager
Denver Metro Area, Colorado
Job Title: Bilingual HR Manager Location: Denver, CO 80216 Industry: Professional Services Pay: $43–$52 per hour Benefits: The position is eligible for medical, dental, vision, and 401(k). Contract-to-hire About Our Client: Addison Group is partnering ...
Recommended
-
Customer Service Representative
Austin, TX
Job Title: Customer Service Representative Industry: Customer Support / Call Center Location (City, State): Austin, TX (Onsite) Compensation: $18 – $20 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule:...
Recommended
-
Customer Service Representative
Northbrook, IL
Job Title: Customer Service Representative Location (city, state): Northbrook, IL Hybrid – In-Office (Training onsite) Industry: Electrical & Electronic Manufacturing Pay: $24.50 / hour Benefits: This position is eligible for medical, dental, vision, a...
Recommended
-
Call Center Associate
Oklahoma City, OK
Job Title: Call Center Associate Location: Oklahoma City, OK Industry: Healthcare Pay: $18.00 - $19.00 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with a healthcare...
Recommended
-
Accounts Receivable Manager
Long Beach, CA
Position Title: Accounts Receivable Manager Location: Long Beach, CA (On-Site) Assignment Type: Permanent Hire Compensation: $80,000 - $100,000 annually + Bonus Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM Benefits: This position is eligible for M...
Recommended
-
Assistant Commercial Property Manager
Ashburn, VA
Job Title: Assistant Property Manager (Commercial Real Estate) Industry: Commercial Real Estate / Property Management Location (City, State): Ashburn, VA Assignment Type: Long-Term Contract with Potential for Permanent Employment Pay: $30.00–$32.00 per...
Recommended