Service Manager
Vernon Hills, IL
Category: Engineering
Reference ID: 10078639
Shortcut: http://addisongroup.gosnaphop.com/769uhm
Title: Service Manager
Onsite: Monday-Friday
Location: Northwest Suburbs - Chicagoland
Salary: $90,000-$110,000 + Bonus
Benefits: Healthcare, Dental, PTO, 401k
Position Overview
We are seeking an experienced Service Manager to lead all service operations for a growing manufacturer of commercial foodservice equipment. This individual will oversee technical support, field service operations, warranty administration, service quality, and customer satisfaction while managing both internal technicians and third-party service providers. The ideal candidate combines strong technical expertise with proven leadership experience and a passion for delivering exceptional customer service.
Key Responsibilities
- Lead all service operations, including technical support, dispatching, work order management, customer communication, and issue resolution.
- Serve as the primary escalation point for complex equipment troubleshooting and technical issues.
- Manage warranty claims, approvals, reporting, and cost control initiatives.
- Monitor and improve key service metrics, including:
- Response times
- First-time fix rates
- Customer satisfaction
- Warranty costs
- Cost per service claim
- Lead, coach, and develop internal service technicians while coordinating with parts and warehouse teams.
- Manage third-party service agencies, including qualification, onboarding, training, compliance, and performance management.
- Develop and maintain technical documentation, service procedures, training programs, and technician certification standards.
- Oversee parts inventory, RMAs, supplier claims, equipment modifications, and service-related inventory planning.
- Ensure service and warehouse operations are safe, organized, and operating efficiently.
- Drive continuous improvement initiatives to enhance service quality and operational performance.
Qualifications
- 5+ years of experience in service management, technical support, or field service operations.
- Experience supporting complex electromechanical systems required.
- Strong mechanical and electrical troubleshooting skills.
- Experience managing technicians and third-party service organizations.
- Proven success improving service KPIs, customer satisfaction, response times, and warranty performance.
- Experience with CRM, ERP, field service management, or KPI reporting systems.
- Excellent leadership, communication, organizational, and customer service skills.
- Technical degree or diploma in Engineering, Industrial Technology, or a related field preferred.
- Valid driver's license with the ability to travel domestically as needed.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Website Channel Manager
Fort Worth, TX
Job Title: Website Channel Manager Location: Dallas-Fort Worth Metroplex Pay Range: $90,000 - $105,000 Base Salary Work Schedule: Hybrid (Onsite Tuesday-Thursday) Benefits: This position is eligible for medical, dental, vision, and 401(k). About The Co...
Recommended
-
Landscape Account Manager
San Jose, CA
Job Title: Landscape Account Manager Location (city, state): San Jose, CA Industry: Landscaping / Commercial Services Pay: $75,000 - $85,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services co...
Recommended
-
Landscape Account Manager
Jacksonville, FL
Job Title: Landscape Account Manager Location (city, state): Jacksonville, FL Industry: Landscaping / Commercial Services Pay: $60,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping service...
Recommended
-
Landscape Account Manager
Englewood, CO
Job Title: Landscape Account Manager Location (city, state): Denver, CO (West) Industry: Landscaping / Commercial Services Pay: $70,000 - $75,000 + Commissions About Our Client: Addison Group is hiring on behalf of our client, a leading commercial land...
Recommended
-
Landscape Account Manager
Carlsbad, CA
Job Title: Landscape Account Manager Location (city, state): Carlsbad, CA Industry: Landscaping / Commercial Services Pay: $75,000 - $85,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services co...
Recommended
-
Customer Service Manager
Irving, TX
Job Title: Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M – F, 10:30 am – 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services Benefits: This position is eligible for a comp...
Recommended
-
Landscape Account Manager
Southlake, TX
Job Title: Landscape Account Manager Location: Southlake, Texas Industry: Landscaping / Commercial Services Pay: $70,000 - $75,000 + bonus eligible About Our Client: A leading commercial landscaping services company that provides design, development, m...
Recommended
-
Landscape Account Manager
Parker, CO
Job Title: Landscape Account Manager Location: Parker, CO Industry: Landscaping / Commercial Services Pay: $70,000 - $80,000 + bonus eligible About Our Client: A leading commercial landscaping services company that provides design, development, mainten...
Recommended
-
Landscape Account Manager
Dallas, TX
Job Title: Landscape Account Manager Location: Dallas, Texas Industry: Landscaping / Commercial Services Pay: $70,000 - $75,000 + bonus eligible About Our Client: A leading commercial landscaping services company that provides design, development, main...
Recommended
-
Landscape Operations Manager
Jacksonville, FL
Job Title: Landscape Operations Manager Location: Jacksonville, FL Industry: Landscaping / Construction Services Pay: $65,000 - $75,000 / Year About Our Client: Addison Group is partnering with our client, a leading provider in commercial landscaping a...
Recommended
-
Landscape Operations Manager
Reno, NV
Job Title: Landscape Operations Manager Location: Reno, NV Industry: Landscaping / Construction Services Pay: $55,000 - $65,000 / Year About Our Client: Addison Group is partnering with our client, a leading provider in commercial landscaping and const...
Recommended
-
Landscape Account Manager
Prosper, TX
Job Title: Landscape Account Manager Location: Dallas, Texas Industry: Landscaping / Commercial Services Pay: $70,000 - $75,000 + bonus eligible Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: A leading co...
Recommended
-
Landscape Account Manager
Reno, NV
Job Title: Landscape Account Manager Location: Reno, NV Industry: Landscaping / Commercial Services Pay: $65,000 + bonus eligible Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits. About Our Client: A leading commercial...
Recommended
-
Data Center Facilities Manager
Ashburn, VA
Role: Data Center Facilities Manager Location: Ashburn, VA Pay Rate Range: $170,000-$195,000/year Internal Job ID: 10081379 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a D...
Recommended
-
Senior Technical Support Specialist
Reston, VA
Position: Senior Technical Support Specialist Location: Washington, DC (5 days a week onsite) Work Schedule: Monday – Friday Assignment Type: Direct Hire Salary Range: $85,000 - $90,000 / Year Benefits: This position may be eligible for medical, dental...
Recommended
-
Customer Service Manager
Okarche, OK
Job Title: Customer Service Manager Location: Northwest Oklahoma City, OK Industry: E-Commerce Pay: $65,000 - $75,000 annually Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering wi...
Recommended
-
Systems Analyst
Oklahoma City, OK
Job Title: Systems Analyst – Application Support Industry: Energy / Oil & Gas Location (city, state): Oklahoma City, OK Pay: $100,000 - $200,000 / year depending on experience. Work Schedule: Monday – Friday, 8-5 with flexibility. Benefits: This positi...
Recommended
-
MEP Project Executive
Houston Metro Area, Texas
Project Executive – MEP (Electrical & Mechanical) Location: Houston, Texas Compensation: $130,000 – $160,000 Role Summary Seeking an experienced Project Executive with 15+ years of commercial MEP construction experience to provide senior leadership acr...
Recommended
-
Project Assistant
Buffalo Grove, IL
Project Assistant Industry: Telecommunications Location (city, state): Chicagoland, IL Assignment Type: Temp-to-Hire with potential for Direct Hire for highly qualified candidates Pay: $18.00–$20.00 per hour, with overtime opportunities Work Schedule: ...
Recommended
-
MEP Project Manager
Houston Metro Area, Texas
Location: Houston, Texas Schedule: Onsite Monday–Friday with regional travel to customer sites Compensation: $100,000-$120,000 Role Overview The MEP Project Manager is responsible for driving and managing project-based sales opportunities across mechan...
Recommended
-
IT Project Manager
San Antonio Metro Area, Texas
Job Title: IT Project Manager Location (city, state): San Antonio, Texas Assignment Type: Contract Pay: $45 - $50 / hour Work Schedule: Work flexible hours as needed, including possible weekends. Benefits: This position is eligible for medical, dental,...
Recommended
-
Business Support Lead
Austin, TX
Job Title: Business Support Lead Location: Austin, TX Job Type: Direct Hire Industry: Interior Design Pay: $90,000–$95,000 Work Schedule: Monday-Friday, 8:00AM-5:00PM, Fully Onsite Benefits: This position is eligible for medical, dental, vision, and 40...
Recommended
-
IT Support Analyst
Oklahoma City, OK
Job Title: IT Support Analyst Location: Oklahoma City, OK (fully on-site) Salary Range: $50,000 - $100,000 / Annually depending on experience. Benefits: The position is eligible for medical, dental, vision, and 401(k). Must be authorized to work in th...
Recommended
-
Landscape Account Manager
Hamilton Township, NJ
Job Title: Landscape Account Manager Location (city, state): Hamilton, NJ Industry: Landscaping / Commercial Services Pay: $60,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services co...
Recommended
-
Banking Manager
Edmond, OK
Job Title: Banking Manager Location: Edmond, Oklahoma (South) Industry: Banking & Financial Services Pay: $55,000–$85,000 / Annually (DOE) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is p...
Recommended
-
Banking Manager
Edmond, OK
Job Title: Banking Manager Location: Edmond, OK Industry: Banking & Financial Services Pay: $55,000–$85,000/year (DOE) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with our c...
Recommended
-
Technical Services Representative
Pomona, CA
Technical Services Representative Location: Pomona, CA (Fully Onsite) Industry: Environmental Services / Waste Management Employment Type: Direct Hire Compensation: $80,000 - $95,000 per year Schedule: Monday–Friday | Full-Time Benefits: Competitive be...
Recommended
-
Engineering Support & Customer Success Analyst (Remote, MUST be in USA)
Anywhere
Position: Engineering Support & Customer Success Analyst Location: 100% Remote – Mainland-USA based candidates ONLY (working EST) Length: 3+ months contract to hire Target Pay Range: $25.00 / Hourly W2 (Benefits eligible after 60 days) Benefits: This p...
Recommended
-
Building Engineer
Chantilly, VA
Role: Building Engineer Location: Chantilly, VA Pay Rate Range: $38 - $47 / Hour DOE Internal Job ID: 10081396 Benefits: This position is eligible for medical, dental, vision, and 401(k) Are you looking for a growth opportunity for a reputable company ...
Recommended
-
Building Engineer
Virginia
Role: Building Engineer Location: Ashburn, VA Pay Rate Range: $40.00 - $47.00 / Per Hour DOE Benefits: This position is eligible for medical, dental, vision and 401k Internal Job ID: 10081384 Are you looking for a growth opportunity for a reputable com...
Recommended