Bilingual (English-Spanish) Customer Service Specialist
McLean, VA
Category: Administrative
Reference ID: 10079005
Shortcut: http://addisongroup.gosnaphop.com/ujOdu6
Job Title: Bilngual (English/Spanish) Customer Service Representative
Industry: Consumer Services / Dispute Resolution
Location (city, state): McLean, VA
Assignment Type: Contract-to-Hire | Long-term contract assignment
Pay: $25.00 – $26.00 / hour
Work Schedule:
- Monday–Friday | 9:00 AM – 6:00 PM EST
- Hybrid schedule available after training completion (2 onsite days / 3 remote days)
- Initial training period of approximately 3–6 weeks will be fully onsite
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with a respected organization seeking bilingual customer service professionals to support its dispute resolution operations team. This organization provides consumer-focused services in a collaborative environment that promotes professional development and long-term career growth.
Job Description:
Our client is seeking a bilingual (English/Spanish) Customer Service Representative to support consumers through dispute and claims-related processes. This role will serve as a primary point of contact for inbound inquiries, assist with claim submissions, explain program procedures, and provide exceptional customer support throughout the process. Candidates must be comfortable working in a fast-paced contact center environment and demonstrate strong communication and problem-solving abilities.
Key Responsibilities:
- Manage inbound customer inquiries in a high-volume call center setting
- Assist customers with online and phone-based claim submissions
- Explain program requirements, processes, and next steps clearly and professionally
- Maintain detailed and accurate records within internal systems
- Escalate complex issues appropriately when needed
- Deliver empathetic, solution-oriented customer service in both English and Spanish
- Support operational initiatives and outreach projects as assigned
- Learn and apply industry-related policies and procedures
Qualifications:
- Bilingual in English and Spanish required
- Bachelor’s degree required
- Minimum 4 years of progressive customer service experience in a call center or contact center environment
- Experience with CRM/contact center software such as RingCentral or similar systems
- Prior Fortune 500 or enterprise-level customer support experience preferred
- Excellent verbal and written communication skills
- Strong multitasking, organizational, and problem-solving abilities
- Comfortable using web-based customer support platforms
- Demonstrated career growth within prior customer service positions
Additional Details:
- Structured onboarding and training provided
- Long-term contract with potential for permanent conversion based on performance
- Opportunity for advancement into higher-level dispute resolution and case management responsibilities
- Collaborative and team-oriented work environment
- Video interview process with leadership team
Perks:
- Hybrid work flexibility after training
- Career advancement opportunities
- Professional development and mentorship
- Supportive team culture
- Exposure to dispute resolution and case management operations
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Bilingual (English-Spanish) Call Center Representative
Tysons, VA
Job Title: Bilingual (English/Spanish) Call Center Representative Industry: Call Center/Non-profit Location (city, state): Tysons, VA (Hybrid role after training) Assignment Type: Contract-to-Hire (long-term contract with potential for conversion) Pay:...
Recommended
-
Desktop Technician II
Oklahoma City, OK
Role: IT Support Analyst Position Type: Contract Location: Oklahoma City Pay Rate Range: $25-28/hourly Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputable company with...
Recommended
-
Banking Manager
Edmond, OK
Job Title: Banking Manager Location: Edmond, OK Industry: Banking & Financial Services Pay: $55,000–$85,000/year (DOE) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with our c...
Recommended
-
Collections Specialist
Waller, TX
Job Title: Collections Specialist Location: Northwest Houston, TX Compensation: $23.00 - $24.00 per hour Benefits: This position may be eligible for medical, dental, vision, and 401(k). Job Summary We are seeking a driven Collections Specialist to join...
Recommended
-
Recruiting Coordinator
Pflugerville, TX
Recruiting Coordinator (Contract-to-Hire) Location: Pflugerville, TX (Onsite Monday-Friday) Pay: $24 - $27 / hour Type: Contract-to-Hire Benefits: This role is eligible for Medical, Dental, Vision and 401K Our client is seeking a Recruiting Coordinator...
Recommended
-
Desktop Support Technician
Oklahoma
Role: Tier 2 Support Technician Position Type: Contract to Hire Location: Oklahoma City Pay Rate Range: $25.00 - $34.00/hour Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a ...
Recommended
-
Customer Service Representative
Tampa Metro Area, Florida
Job Title: Customer Service Representative Industry: Customer Service / Professional Services Location (City, State): Tampa, FL Assignment Type: Full-Time Pay: $50,000 - 60,000 / year Work Schedule: Monday – Friday | 40 hours per week Benefits:This pos...
Recommended
-
Bilingual Receptionist
Irving, TX
Job Title: Bilingual Receptionist Location (City, State): Irving, TX Work Schedule: M – F, 8-5 Type of Employment: Contract to Hire Compensation: $20 - $23 /hour Industry: Professional Services Benefits: This role is eligible for Dental, Vision, and He...
Recommended
-
Bilingual Receptionist
Dallas, TX
Job Title: Bilingual Receptionist Location (City, State): Dallas, TX Work Schedule: M – F, 8-5 Type of Employment: Contract Compensation: $20 - $22 /hour Industry: Professional Services Benefits: This role is eligible for Dental, Vision, and Health ben...
Recommended
-
Customer Service Representative
Burr Ridge, IL
Job Title: Customer Service Representative Industry: Manufacturing / Distribution Location (City, State): Burr Ridge, IL (Hybrid – 2 days onsite, 3 days remote) Assignment Type: Contract-to-hire Pay: $22–25/hour Work Schedule: Monday–Friday, 8:00 AM–5:...
Recommended
-
Bilingual Human Resources Assistant
Montgomery Village, MD
Job Title: Bilingual HR Assistant Industry: Nonprofit Location (city, state): Montgomery Village, MD / Bethesda, MD (Must be commutable to both) Assignment Type: Contract-to-Hire Pay: $20-25/hour (depending on experience) Work Schedule: Monday – Friday...
Recommended
-
Customer Service Representative
Austin, TX
Job Title: Customer Service Representative Industry: Customer Support / Call Center Location (City, State): Austin, TX (Onsite) Compensation: $18 – $20 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule:...
Recommended
-
Landscape Operations Manager
Jacksonville, FL
Job Title: Landscape Operations Manager Location: Jacksonville, FL Industry: Landscaping / Construction Services Pay: $65,000 - $75,000 / Year About Our Client: Addison Group is partnering with our client, a leading provider in commercial landscaping a...
Recommended
-
Landscape Operations Manager
Reno, NV
Job Title: Landscape Operations Manager Location: Reno, NV Industry: Landscaping / Construction Services Pay: $55,000 - $65,000 / Year About Our Client: Addison Group is partnering with our client, a leading provider in commercial landscaping and const...
Recommended
-
Call Center Associate
Oklahoma City, OK
Job Title: Call Center Associate Location: Oklahoma City, OK Industry: Mortgage Services / Financial Services Pay: $17.50 - $18.50/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is part...
Recommended
-
Customer Service Manager
Okarche, OK
Job Title: Customer Service Manager Location: Northwest Oklahoma City, OK Industry: E-Commerce Pay: $65,000 - $75,000 annually Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering wi...
Recommended
-
Customer Service Manager
Irving, TX
Job Title: Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M – F, 10:30 am – 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services Benefits: This position is eligible for a comp...
Recommended
-
Bilingual Patient Service Representative
Wilmington, DE
Job Title: Bilingual Patient Service Representative Location: Wilmington, DE Industry: Community Health / Healthcare Administration Pay: $15.00 – $17.00 / Per Hour (based on experience) Benefits: This position is eligible for medical, dental, vision, a...
Recommended
-
HR Generalist
Manistee, MI
Role: HR Generalist Location: Manistee, MI Industry: Manufacturing Employment Type: 3–4 Month Contract Compensation: $35 – $40 / hour Schedule: Monday–Friday | 9am - 5pm Benefits: This position is eligible for medical, dental, vision, and 401(k). About...
Recommended
-
Bilingual HR Generalist
Minnesota
Job Title: Bilingual Human Resources Generalist Industry: Food Manufacturing Location: Le Center, MN Assignment Type: Full-Time, Direct Hire Pay: $65,000–$85,000 annually Work Schedule: Monday–Friday; full-time schedule with occasional flexibility to c...
Recommended
-
Legal Assistant
Dallas Metro Area, Texas
Job Title: Legal Assistant Location: Dallas, TX Work Schedule: Monday – Friday, 8:00am – 5:00pm Type of Employment: Contract-to-Hire Compensation: $28/hr - $34/hr Industry: Legal Services Benefits: Dental, Vision, and Health Insurance after 60 days on ...
Recommended
-
Inside Sales Representative
Frederick, MD
Job Title: Inside Sales Representative Industry: Financial Services / Insurance Location: Frederick, MD Assignment Type: Direct Hire Pay: $40,000 / Annually + uncapped commission (OTE typically $70,000–$90,000) Work Schedule: Monday – Friday, 8:30 AM –...
Recommended
-
Medical Collections Specialist
Florida
Job Title: Medical Collections Specialist - Hospital Claims Location: Florida (Remote) Industry: Healthcare RCM Pay: $20.00 - $23.00 / Per Hour (Based on years of experience) Benefits: This position is eligible for medical, dental, vision, life insuran...
Recommended
-
Technical Services Representative
Pomona, CA
Technical Services Representative Location: Pomona, CA (Fully Onsite) Industry: Environmental Services / Waste Management Employment Type: Direct Hire Compensation: $80,000 - $95,000 per year Schedule: Monday–Friday | Full-Time Benefits: Competitive be...
Recommended
-
Receptionist
Chicago, IL
Job Title: Receptionist Industry: Nonprofit Location: Chicago, IL – West Loop Assignment Type: Long term contract Pay: $20 – $23 / hour Work Schedule: Monday–Friday, 8:00 AM–4:45 PM | 100% On-Site Benefits: This position is eligible for medical, dental...
Recommended
-
Customer Service Representative
Rockville, MD
Job Title: Participant Advocate / Customer Service Representative Industry: Healthcare Benefits / Insurance Location (City, State): Rockville, MD Assignment Type: Contract-to-Hire; anticipated conversion after approximately 6–8 months Pay: $23.00–$27.0...
Recommended
-
Bilingual Patient Service Representative
Wilmington, DE
Job Title: Bilingual Patient Service Representative Location: Wilmington, DE Industry: Community Health / Healthcare Administration Pay: $15.00 – $17.00 / Hour (based on experience) Benefits: The position is eligible for medical, dental, vision, and 40...
Recommended
-
Customer Service Representative
Chicago, IL
Job Title: Customer Service Representative Industry: Distribution/Manufacturing Location (city, state): Rosemont, IL Assignment Type: Contract-to-Hire Pay: $21 – $21.50 / hour Work Schedule: Monday–Friday; call center hours are 7:00 AM–7:00 PM. Start t...
Recommended
-
Patient Registrar
Mesa, AZ
Job Title: Patient Registrar Location: East Mesa, AZ (FLOAT) Industry: Healthcare / Hospital Services Pay: $18 – $20 / hour (based on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Gro...
Recommended
-
Administrative Assistant
Irving, TX
Job Title: Administrative Assistant Location: Irving, TX Work Schedule: Monday - Friday, 7:30 – 4:30 Type of Employment: Contract to Hire Compensation: $24 – $25 / Hour Industry: Construction Benefits: This position is eligible for medical, dental, vis...
Recommended