Customer Service Officer
Apex, NC
Category: Administrative
Reference ID: 10077574
Shortcut: http://addisongroup.gosnaphop.com/HvxlJP
Job Title: Customer Service Officer
Industry: Manufacturing
Location (City, State): Apex, NC
Assignment Type: Direct Hire
Pay: $65,000–$70,000 annually (flexibility up to $75,000 for highly qualified candidates)
Work Schedule: Monday–Friday | 8:00 AM–5:00 PM | Fully Onsite
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
Our client is a well-established global manufacturer known for delivering innovative products to customers across a variety of industrial markets. Their Apex location serves as a collaborative operations and technical hub where customer service, operations, and logistics teams work together to provide exceptional support and ensure a seamless customer experience. The company offers a stable environment, opportunities for long-term growth, and a culture centered around teamwork, accountability, and continuous improvement.
Job Description:
Our client is seeking an experienced Customer Service Representative to join their growing team. This individual will serve as the primary point of contact for an established customer base, overseeing the complete order process while delivering outstanding service throughout every stage of the customer journey.
This position is ideal for someone who thrives in a fast-paced manufacturing environment, enjoys building lasting customer relationships, and can confidently manage complex situations with professionalism and urgency. The role requires strong communication skills, attention to detail, and a proactive approach to solving problems before they impact the customer.
Key Responsibilities:
- Process and manage customer orders from receipt through shipment.
- Review orders for accuracy and coordinate with internal departments to ensure timely fulfillment.
- Communicate proactively with customers regarding order updates, shipping timelines, inventory availability, and service concerns.
- Build and maintain long-term relationships with customers while serving as their primary point of contact.
- Resolve customer concerns, complaints, and order discrepancies with professionalism and a solutions-focused approach.
- Coordinate with warehouse, logistics, and sales teams to ensure smooth order fulfillment.
- Maintain accurate customer records, pricing information, and account documentation.
- Process billing transactions, credits, and account adjustments.
- Generate reports related to orders, customer activity, and service performance.
- Collaborate with cross-functional teams to continuously improve the customer experience.
Qualifications:
- 3–5 years of customer service, account management, or inside sales experience within a manufacturing or industrial environment.
- High school diploma or equivalent required.
- SAP experience is required.
- Proficiency with Microsoft Office and web-based business systems.
- Strong order entry and order management experience.
- Excellent communication and customer relationship skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong problem-solving and conflict resolution abilities.
- Customer-focused with a proactive, solutions-oriented mindset.
Perks:
- Stable direct hire opportunity with long-term career growth.
- Join a growing customer service team during an exciting period of expansion.
- Collaborative leadership and supportive team environment.
- Opportunity to make a direct impact on customer satisfaction while partnering across multiple departments.
| Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. |
#AdminNational
-
Data Entry, Admin Assistant
Gurnee, IL
Job Title: Sales Account Manager Location: Remote (U.S.) – Any time zone, but EST time is preferred Industry: Aviation Salary: $80-100k (based on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client:...
Recommended
-
Customer Service Representative
Elgin, IL
Job Title: Customer Service Representative Location (city, state): Elgin, IL Industry: Packaging & Manufacturing Pay: $20.00 – $22.00 / Hour (based on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Cl...
Recommended
-
Customer Service Representative
Austin, TX
Job Title: Customer Service Representative Industry: Customer Support / Call Center Location (City, State): Austin, TX (Onsite) Compensation: $18 – $20 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule:...
Recommended
-
Inside Sales Account Manager
Rockwall, TX
Job Title: Inside Sales Account Manager Location (City, State): Rockwall, TX Work Schedule: Monday - Friday, 8:00-5:00 CST Type of Employment: Direct Hire Salary: $50,000 - $65,000 / year Industry: Manufacturing Benefits: This position is eligible for ...
Recommended
-
Customer Service Account Management
Naperville, IL
Job Title: Account Management Representative Location (city, state): Naperville, IL (hybrid 3 days) Industry: Manufacturing Pay: $75,000 - $82,000 / Year based on experience Benefits: This position is eligible for medical, dental, vision, and 401(k) be...
Recommended
-
Customer Service Representative
Aurora, CO
Job Title: Customer Service Representative Location: Aurora, CO Assignment Type: Temp-to-Hire (with strong potential for conversion) Industry: Manufacturing / Engineering Services Pay: $19.00 – $21.50 /hour Work schedule: Monday–Friday, 8:00 AM – 5:00 ...
Recommended
-
Customer Service Lead
Pittsburgh, PA
Customer Service Lead Location: Pittsburgh, PA 15205 (Robinson area — near the airport) Assignment Type: Full-Time, Long-Term Contract Compensation: $22 – $27 /hr Schedule: Monday–Friday, 8:00am – 4:00/5:00pm (some flexibility, OT eligible) Work Settin...
Recommended
-
Tree Care Branch Manager
San Jose, CA
Job Title: Tree Care Branch Manager Industry: Commercial Landscaping / Tree Care Services Location (City, State): San Jose, CA Assignment Type: Direct Hire Pay: $110,000 - $140,000 annually + performance-based bonus Work Schedule: Full-time | Standard ...
Recommended
-
Customer Service Representative
Phoenix, AZ
Job Title: Customer Service Representative Location: Phoenix, AZ Industry: Healthcare Pay: $17.50/hour About Our Client: Our client, a well-established healthcare provider in Phoenix, AZ, is seeking a dedicated Customer Service Representative. This is ...
Recommended
-
Customer Service Representative
Schaumburg, IL
Job Title: Customer Service Representative Location (city, state): Schaumburg, IL Industry: Packaging Pay: $26-28/hr Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client Addison Group is hiring a full cycle Cust...
Recommended
-
Portal Billing Specialist
Charlotte, NC
Job Title: Billing Specialist Location (City, State): Charlotte, NC Industry: Industrial Distribution / Shared Services Pay: $23.00 – $25.00 per hour (based on experience) Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefi...
Recommended
-
Commercial Sales Arborist
Manteca, CA
Job Title: Tree Care Business Developer Location: Manteca, CA Compensation: $70,304 - $85,000 / year + commissions. Benefits: This role is eligible for medical, dental, vision and 401k. The Tree Care Service (TCS) Business Developer (BD) manages the tr...
Recommended
-
Commercial Sales Arborist
Martinez, CA
Job Title: Tree Care Business Developer Location: Martinez, CA Compensation: $70,304 - $85,000 + commissions. Benefits: (401k, Medical, Dental, Vision): Comprehensive health and wellness coverage 401(k) with company match Paid Time Off (PTO) Employee s...
Recommended
-
Assistant Commercial Property Manager
Ashburn, VA
Job Title: Assistant Property Manager (Commercial Real Estate) Industry: Commercial Real Estate / Property Management Location (City, State): Ashburn, VA Assignment Type: Long-Term Contract with Potential for Permanent Employment Pay: $30.00–$32.00 per...
Recommended
-
Member Services Representative
Reston, VA
Job Title: Member Services Representative / Teller Industry: Financial Services / Credit Union Location (City, State): Reston, VA Assignment Type: Contract-to-Hire (Eligible for permanent hire after approximately 4 months) Pay: $22.00/hour Work Schedul...
Recommended
-
Landscape Account Manager
Hamilton Township, NJ
Job Title: Landscape Account Manager Location (city, state): Hamilton, NJ Industry: Landscaping / Commercial Services Pay: $60,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services co...
Recommended
-
Landscape Account Manager
Jacksonville, FL
Job Title: Landscape Account Manager Location (city, state): Jacksonville, FL Industry: Landscaping / Commercial Services Pay: $60,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping service...
Recommended
-
Collections Specialist
Washington, DC
Title: Collections Specialist Employment Type: Contract (6+ Months) Compensation: $23.00 – $25.00 / Per Hour Location: Landover, MD (100% Onsite) Benefits: This position is eligible for medical, dental, vision, and 401k Our client, a well-established c...
Recommended
-
Account Manager
Durham, NC
Job Title: Account Manager Location (city, state): Durham, NC Industry: Landscaping / Construction Services Pay: $65,000 - $70,000 About Our Client: A leading commercial landscaping services company that provides design, development, maintenance, and e...
Recommended
-
Registration Coordinator
Reston, VA
Job Title: Registration Coordinator Industry: Event Management / Association Services Location (city, state): Reston, VA Assignment Type: Contract-to-Hire Pay: $18 – $19 / hour based on experience Work Schedule: Monday–Friday, 8:30 AM–5:00 PM (37.5-hou...
Recommended
-
Accountant
Charlotte, NC
Job Title: Accountant Location (City, State): Charlotte, NC (Fully Onsite) Pay: $60,000 – $75,000 annually Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits. Job Description: Our client is seeking a detail-oriented acco...
Recommended
-
Landscape Account Manager
Southlake, TX
Job Title: Landscape Account Manager Location: Southlake, Texas Industry: Landscaping / Commercial Services Pay: $70,000 - $75,000 + bonus eligible About Our Client: A leading commercial landscaping services company that provides design, development, m...
Recommended
-
Call Center Representative
Virginia
Job Title: Call Center Representative Industry: Financial Services / Professional Services / Call Center Location (city, state): Alexandria, VA (Onsite) Assignment Type: Contract | Approximately 2-3 months Pay: $18.00 - $21.00 per hour, commensurate wi...
Recommended
-
Field Service Technician
Pittsburgh Metro Area, Pennsylvania
Role: Field Service Technician Pay: $38.94 - $40.86 / hour Eligible for OT Benefits: This role is eligible for medical, dental, bision, HSA, life and short/long term disability insurance, Wellness Rewards and 401K. Location: East Pittsburgh Area, PA Ou...
Recommended
-
Branch Manager
Lawrence, KS
Job Title: Branch Manager Industry: Banking / Credit Union Location (City, State): Lawrence, KS Assignment Type: Direct Hire Pay: $57,000–$68,000 annually, plus bonus opportunity Work Schedule: Full-time, Monday–Friday during standard business hours Be...
Recommended
-
Operations-Inside Sales Administrator
Tulsa, OK
Job Title: Operations/Inside Sales Administrator Location: Tulsa, OK Work Schedule: M-F, 8 – 5 Type of Employment: Direct Hire Compensation: $50k-70k Industry: Manufacturing Benefits: Full Package Job Description: Addison Group is hiring on behalf of o...
Recommended
-
Bilingual Call Center Manager
Bedford, TX
Job Title: Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth, TX Assignment Type: Direct Hire Pay: $75,000–$90,000 annually + monthly performance bonus opportunity Work Schedule: Full-time | Monday–Friday ...
Recommended
-
Receptionist
Phoenix, AZ
Job Title: Receptionist / Office Support Assistant Location (city, state): Phoenix, AZ 85016 Compensation: $55,000 - $70,000 annually (depending on experience) Industry: Legal / Professional Services Benefits: This position is eligible for: Medical, de...
Recommended
-
Accounts Receivable Specialist
Washington, DC
Title: Accounts Receivable Specialist Location: Gaithersburg, MD Type: 6 Month Contract Compensation: $25 - $30 / Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About the Opportunity A well known pharmaceutical compan...
Recommended
-
Business Central Developer
Houston, TX
Role: Business Central Developer Location: Texas Pay Range: $100,000 - $130,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). About the Role We are looking for a Business Central Developer to join a growing ERP team...
Recommended