Customer Service Representative
Palatine, IL
Category: Administrative
Reference ID: 10084710
Shortcut: http://addisongroup.gosnaphop.com/m4B1Xc
Job Title: Customer Service Representative– Logistics Operations
Industry: Transportation, Delivery, and Logistics
Location (city, state): Palatine, IL
Assignment Type: Contract-to-Hire
Pay: $21 per hour
Work Schedule: Monday–Friday, 9 AM- 6 PM
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
A growing organization in the transportation and logistics industry is seeking an operations-focused professional to support nationwide delivery coordination. This opportunity offers hands-on training, a collaborative team environment, and the potential for long-term employment and career growth.
Job Description:
The Beyond Router is responsible for coordinating deliveries to locations outside standard service areas. This role involves researching transportation options, obtaining quotes, comparing costs, and determining the most effective delivery solutions while balancing expenses with service expectations.
The ideal candidate is analytical, detail-oriented, and comfortable making decisions in a fast-paced environment. This position primarily involves communicating with internal teams, delivery terminals, and transportation partners rather than providing direct customer service.
Key Responsibilities:
- Coordinate deliveries to remote locations by identifying available transportation options and keeping costs within established guidelines.
- Review delivery quotes and compare pricing, transit times, and service commitments to determine the most effective solution.
- Research alternative delivery routes and transfer options to improve efficiency and minimize expenses.
- Communicate with transportation partners and internal teams to obtain quotes, confirm approvals, and coordinate shipment transfers.
- Review pricing structures and shipment details to identify opportunities for more cost-effective delivery arrangements.
- Monitor daily and weekly shipment reports to ensure deliveries and transfers are progressing within expected timelines.
- Investigate shipment issues and collaborate with carriers, operations teams, and other business partners to resolve them.
- Build and maintain productive working relationships with delivery terminals and transportation providers nationwide.
- Adapt to changing procedures, operational guidelines, and competing priorities while maintaining accuracy.
- Document shipment decisions and follow up on outstanding issues to support timely resolutions.
Qualifications:
- At least one year of experience in order entry and tracking, operations support, sales support, or a related field.
- High school diploma or equivalent required.
- Proficiency in Microsoft Excel and Outlook.
- Strong critical-thinking and problem-solving skills.
- Basic math skills, including calculating percentages and comparing costs.
- Strong typing skills and the ability to navigate multiple computer systems simultaneously.
- Excellent attention to detail and organizational abilities.
- Ability to evaluate options and make sound, cost-conscious decisions.
- Comfortable multitasking and adjusting priorities in a high-volume environment.
- Strong written and verbal communication skills.
- Ability to work independently and collaborate effectively with a team.
- Willingness to learn, adapt, and receive constructive feedback.
Perks:
- Opportunity to join a growing transportation and logistics operation.
- Hands-on training and development of industry-specific knowledge.
- Collaborative team environment with exposure to nationwide delivery operations.
- Potential for long-term employment through the contract-to-hire arrangement.
- Opportunities for professional growth and advancement within the organization.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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