Director of Member Services
Frederick, MD
Category: Administrative
Reference ID: 10064291
Shortcut: http://addisongroup.gosnaphop.com/ux7zNd
Job Title: Director of Member Services
Industry: Nonprofit / Trade Association / Professional Membership Organizations
Location (City, State): Beltsville, MD (Hybrid)
Assignment Type: Direct Hire
Pay: $110,000 – $125,000 annually with annual bonus potential (depending on experience)
Work Schedule: Hybrid schedule | Monday–Thursday full days; Fridays are half days | Standard hours: 9:00 AM – 5:00 PM
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Our client is a well-established nonprofit trade association serving commercial organizations across the greater Washington, DC metro area. The organization focuses on advocacy, workforce development, professional education, and member engagement, while promoting fair competition and industry best practices. With a long-standing reputation and a close-knit internal team, this organization is entering a new chapter of growth and modernization.
Job Description:
Addison Group is partnering with our client to hire a Director of Member Services to lead all membership strategy, engagement, and retention initiatives. This role is responsible for strengthening relationships across a diverse member base, modernizing membership processes, and serving as a strategic advisor to executive leadership. The ideal candidate is a forward-thinking association professional who thrives in environments ready for fresh ideas, improved systems, and scalable growth. This position blends strategy with hands-on execution and offers meaningful visibility with leadership, board members, and external stakeholders.
Key Responsibilities:
- Lead all membership recruitment, onboarding, engagement, and retention efforts
- Develop and implement strategies to grow and sustain a member base of approximately 500 organizations
- Serve as a key partner to executive leadership, providing insights on what is working, what is not, and where improvements are needed
- Oversee membership data, reporting, renewals, and engagement tracking across internal systems
- Collaborate closely with finance on dues invoicing, renewals, and membership-related reporting
- Manage and mentor membership staff and coordinate with external vendors as needed
- Partner cross-functionally with marketing, events, education, and training teams to enhance member value
- Lead the planning and execution of member-focused events, networking programs, and engagement initiatives
- Act as a visible, relationship-driven representative of the organization at events and industry functions
- Support annual budgeting, KPI reporting, and strategic planning efforts related to membership growth
Qualifications:
- 7–10 years of experience in membership, client services, account management, or association leadership roles
- Prior experience within nonprofit, association, or membership-based organizations strongly preferred
- Proven success driving membership growth, engagement, and retention
- Previous people management or supervisory experience required
- Strategic mindset with the ability to identify challenges and propose innovative solutions
- Strong relationship-building and communication skills
- Proficiency with Microsoft Office (Excel, PowerPoint) and CRM or database systems
- Bachelor’s degree preferred; equivalent experience considered
Additional Details:
- Annual bonus eligibility based on individual performance and organizational results
- Hybrid work environment
- Direct hire opportunity
Perks:
- Leadership visibility and influence within a mission-driven organization
- Opportunity to modernize and reshape membership strategy and processes
- Collaborative, close-knit team environment
- Exposure to high-level industry stakeholders and decision-makers
- Long-term stability with room for professional impact and growth
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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