Engineering Support & Customer Success Analyst (Remote, MUST be in USA)
Anywhere
Category: Information Technology
Reference ID: 10062792
Shortcut: http://addisongroup.gosnaphop.com/53QAUP
Position: Engineering Support & Customer Success Analyst
Location: 100% Remote – Mainland-USA based candidates ONLY (working EST)
Length: 3+ months contract to hire
Target Pay Range: $25.00 / Hourly W2 (Benefits eligible after 60 days)
Benefits: This position is eligible for medical, dental, vision, and 401(k).
A fast-growing AI-first supply chain risk intelligence company is looking for a Engineering Support professional. This position works directly with Customer Success, Sales, Product, and Technology. Providing technical assistance to data operations, customer support, and working with the developers to assist in resolving data quality issues.
Required Skills:
1. SQL - must have
2. API experience/knowledge
3. SSO/MFA configuration & troubleshooting - Knowledge/Experience
Job Description:
· Promptly complete customer requests and follow up to ensure satisfaction, ensuring the ticket/request has accurate and complete documentation, including steps taken, customer communication, escalations, etc.
· Resolve data quality issues, scoring discrepancies, and technical bugs leveraging both front and backend tooling
· Support the Sales and Customer Success team with various data and reporting needs as they prepare product demos
· Perform qualitative data analysis on work completed by an offshore service provider
· Pull custom reports from Auth0 and Snowflake
· Complete technical requests such as SSO and MFA setup, working closely with the customer
· Troubleshoot SSO issues and join calls with customers as needed
· Provide top-tier, premium customer service and collaborate across our stellar Customer Success and Sales teams as well as Product and Technology
What You Bring:
· Education background in Computer Science, or a data-heavy field
· Experience using SQL, ideally with Snowflake
· Experience working with APIs
· Eagerness to learn and problem solve
· Ability to manage priorities effectively and meet deadlines in a fast-paced environment
· Ability to follow structured workflows and instructions accurately
· Exceptional attention to detail
· Strong adaptability and problem-solving under pressure
· Strong analytical skills
· Humble, hungry, smart attitude and growth mindset
Nice to Have:
· Bachelor's degree or equivalent years of experience
· Experience working in a startup environment
· Experience with Retool
· Experience with Tableau
· Experience with Looker
· Experience working within an agile framework
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 005-009
-
Mechanical Engineer
Irwin, PA
Role: Mechanical Engineer Location: East Pittsburgh, PA Pay: $79,000 - $83,000 / year Benefits: This role is eligible for medical, dental, vision, HSA, life and short/long term disability insurance, Wellness Rewards and 401K. The Opportunity Our Global...
Recommended
-
Product Engineer
Buffalo, NY
Product Engineer Location: Buffalo, NY Salary: $80,000-$100,000 Benefits: Medical, dental, vision, 401k, PTO The Product Engineer will evaluate new product opportunities and help determine which concepts should move forward. This business-focused role ...
Recommended
-
Proposal Engineer
Irwin, PA
Position Title: Proposal Engineer Location: East Pittsburgh, Irwin Contract to Hire: Pay Rate: $30.00 - $33.65 / Per Hour / Range Based on Experience Benefits: This position may be eligible for medical, dental, vision, and 401(k). Our client who is a m...
Recommended
-
Service Manager
Vernon Hills, IL
Title: Service Manager Onsite: Monday-Friday Location: Northwest Suburbs - Chicagoland Salary: $90,000-$110,000 + Bonus Benefits: Healthcare, Dental, PTO, 401k Position Overview We are seeking an experienced Service Manager to lead all service operatio...
Recommended
-
MEP Project Executive
Houston Metro Area, Texas
Project Executive – MEP (Electrical & Mechanical) Location: Houston, Texas Compensation: $130,000 – $160,000 Role Summary Seeking an experienced Project Executive with 15+ years of commercial MEP construction experience to provide senior leadership acr...
Recommended
-
Documentation Specialist
Fort Collins, CO
Title: Documentation Specialist Location: Fort Collins, CO Pay Rate Range: $35.00 / per hour Benefits: This position is eligible for medical, dental, vision, and 401k. Addison Group is working with a manufacturing company in search for a Documentation ...
Recommended
-
Product Compliance Test Technician
Fort Collins, CO
Title: Product Compliance Test Technician Location: Fort Collins, CO Pay Rate Range: $35/ hour Benefits: This position is eligible for medical, dental, vision, and 401k through Addison Group. Position Overview We are seeking a hands-on Product Complian...
Recommended
-
Electrician & Instrumentation Technician
Morris, IL
Job Title: Electrician & Instrumentation Technician Location: Morris, IL Schedule: Onsite | Monday-Friday Pay Rate: $44 / Hr + OT Benefits: This position is eligible for Healthcare: Dental, Vision, 401k, PTO benefits Join a global leader in the manufac...
Recommended
-
Electrical Engineer
Buffalo-Niagra Falls Metro Area, New York
Location: Buffalo, NY Salary: $80,000-$100,000 Benefits: Medical, dental, vision, 401k, PTO Electrical Engineer The Electrical Engineer will design, maintain, and ensure the regulatory compliance of electrical systems across multiple product lines, inc...
Recommended
-
Senior Electronic Security Engineer – Active Secret Clearance
Fairfax, VA
Position Title: Senior Electronic Security Engineer – Active Secret Clearance Location: Working from home with 75% travel across the US Assignment Type: Contract to Hire Pay Rate: $55.00 - $60.00 / Per Hour Work Schedule: Work from home with 75% travel...
Recommended
-
Desktop Support Technician
Oklahoma
Role: Tier 2 Support Technician Position Type: Contract to Hire Location: Oklahoma City Pay Rate Range: $25.00 - $34.00/hour Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a ...
Recommended
-
Marketing Data Analyst
Fort Worth, TX
Job Title: Marketing Data Analyst Salary Range: $75K-$90K; Annual Bonus Included Location: Dallas-Fort Worth Metroplex Work Model: On-Site T-Th; Remote M and F Benefits: This position is eligible for medical, dental, vision, and 401K About The Company:...
Recommended
-
Senior Programmer Analyst
Bellaire, TX
Senior Programmer Analyst Location: Houston, TX Work Arrangement: Hybrid Pay Range: $85,000-$90,000K Position Overview We are seeking a Senior Programmer Analyst with strong Snowflake development experience to support a data modernization initiative. T...
Recommended
-
Principal Strategy - Business Data Analyst
Coppell, TX
Job Title: Principal Strategy – Business Data Analyst Location: Coppell, TX Pay: Full-Time Conversion: $135,000–$165,000 annually + bonus (target ~20%) + equity awards Work Schedule: Hybrid schedule: 4 days onsite, 1 day remote Benefits: Medical, Denta...
Recommended
-
Color Engineer
California
Title: Color Engineer Location: California, Florida, or Pennsylvania (multiple locations available; relocation candidates considered) Employment Type: Full-Time / Direct Hire (Must be authorized to work in the U.S. without current or future sponsorship...
Recommended
-
Project Manager- Estimating, Multifamily
Denver, CO
Senior Project Manager – Multifamily Construction Location: Colorado Springs, CO Schedule: Monday–Friday, onsite at the project/job site Comp: $125,000–$150,000 base salary, depending on experience 8% annual bonus Profit-sharing 401(k) Health and denta...
Recommended
-
Mechanical Design Engineer
Houston, TX
Title: Mechanical Design Engineer Location: Houston, TX Salary: $70 to $85k Sponsorship: Position is not eligible for sponsorship. Must be authorized to work in the United States. Benefits: Medical, Dental, Vision, L/S Term Disability, Life Insurance, ...
Recommended
-
Supply Chain Director
Houston, TX
Title: Supply Chain Director Location: Houston, TX Salary: $140k - $160k Sponsorship: Position is not eligible for sponsorship. Must be authorized to work in the United States. Benefits: Medical, Dental, Vision, L/S Term Disability, Life Insurance, 401...
Recommended
-
Senior Data Engineer
Norman, OK
Role: Senior Data Engineer Consultant Position Type: Contract Location: Oklahoma City Pay Rate Range: Ideally around $110/hourly pay rate- Keeping bill rate around $150/hourly but I let them know it will be tough- so if we have someone higher, let me k...
Recommended
-
Embedded Software Engineer
Waukegan, IL
Position Summary We are seeking an experienced Embedded Software Engineer to design, develop, and support embedded firmware for industrial electronic products. This role will focus on low-level, bare-metal firmware development and full product lifecycl...
Recommended
-
Full Stack Developer (React, Power BI, Azure)
Bethesda, MD
Position Title: Full Stack Developer (React / Microsoft Azure) Location: Bethesda, MD - 5 Days onsite - No Relocation Assignment Type: Contract to Hire Pay Rate: $65 - $70 / Hr Work Schedule: Onsite, Monday - Friday Benefits: This position is eligible ...
Recommended
-
Final Assembler
Lockport, NY
Title: Final Assembler Location: Buffalo, NY Pay Rate Range: $22/ hour Benefits: This position is eligible for medical, dental, vision, and 401(k) through Addison Group Position Overview Seeking a hands-on Final Assembler to support the assembly, testi...
Recommended
-
Senior Structural Engineer
White Plains, NY
Job Title: Senior Structural Engineer Office Location: White Plains & NYC - Hybrid work schedule Salary: $100000-$140000 / Year + bonus Benefits: Medical, Dental, 401k, Commuting Cost Senior Structural Engineer This role supports multiple concurrent pr...
Recommended
-
Data Developer
Oklahoma City, OK
Job Title: Data Developer Industry: Oil & Gas / Energy Location: Oklahoma City, OK (onsite requirement) Pay: $70,000 - $150,000 / Annually depending on experience Work Schedule: Monday–Friday, 7:00 AM–4:00 PM or 8:00 AM–5:00 PM Benefits: This position ...
Recommended
-
Senior Data Center Electrical Engineer
Texas
Title: Senior Data Center Electrical Engineer Location: (Candidates throughout Oklahoma and Texas are encouraged to apply) Employment Type: Full-Time / Direct Hire (Must be authorized to work in the U.S. without current or future sponsorship) Compensat...
Recommended
-
Electrical Engineer
Oklahoma City, OK
Job Title: Electrical Engineer Location: Oklahoma City, Oklahoma Pay: $150,000 - $200,000 / Annually depending on experience Work Schedule: M-F, 8-5 onsite Benefits: The position is eligible for medical, dental, vision, and 401(k). **Must be authorize...
Recommended
-
Senior Account Manager
Elmhurst, IL
Job Title: Senior Account Manager Industry: Electrical Components Manufacturing / Technical Sales Location (City, State): Remote (Illinois, Indiana, or Wisconsin) Assignment Type: Direct Hire Pay: Base salary up to $140,000 Additional annual commission...
Recommended
-
Product Engineer
Oklahoma City Metro Area, Oklahoma
Job Title: Product Engineer Industry: Automotive Manufacturing / Remanufacturing Location (city, state): Oklahoma City, OK Assignment Type: Direct Hire Pay: $77,000–$115,000 annually, depending on experience Work Schedule: Monday–Friday | 6:00 AM–2:30 ...
Recommended
-
Applications Developer
Oklahoma City, OK
Job Title: Applications Developer Industry: Oil & Gas / Energy Location: Oklahoma City, OK (onsite requirement) Pay: $70,000 - $150,000 / year depending on experience Work Schedule: Monday–Friday, 7:00 AM–4:00 PM or 8:00 AM–5:00 PM Benefits: This posit...
Recommended
-
Chemical Project Engineer
Ennis, TX
Role: Chemical Project Engineer Salary: $100,000-$120,000 / year+ 10% bonus Location: Ennis, TX Benefits: This role is eligible for medical, dental, vision and 401k. Key Responsibilities Lead multiple capital projects from initial scope development thr...
Recommended