Helpdesk Technician
Tulsa, OK
Category: Information Technology
Reference ID: 10077243
Shortcut: http://addisongroup.gosnaphop.com/o5P9ai
Job Title: Helpdesk Technician
Industry: Oil & Gas
Location: Tulsa, OK
Assignment Type: Direct Hire
Pay: $20-24/hr
Work Schedule: Monday-Friday, 8am-5pm
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company: Our client is a privately held company in the energy services industry with a long-standing reputation for operational excellence. Headquartered in Tulsa, they operate across multiple states and have an IT team that supports both office staff and field-based operations.
Job Description: A growing Oklahoma-based organization is seeking an IT Support Technician to join its small, collaborative IT team. This is an excellent opportunity for someone early in their IT career who enjoys hands-on technical support and wants to make a direct impact across the organization.
In this role, you'll provide day-to-day technical support to both office and remote employees, troubleshoot hardware and software issues, assist with workstation deployments, and help support an upcoming office relocation. You'll work closely with the Director of IT and gain exposure to a wide range of technologies in a fast-paced environment.
Key Responsibilities:
- Serve as the first point of contact for end-user technical support via phone, email, remote support, and in person
- Troubleshoot and resolve hardware, software, printer, and connectivity issues
- Support Windows workstations, Microsoft Office applications, and user devices
- Perform Active Directory administration, including password resets, account unlocks, and user account maintenance
- Install, configure, deploy, and maintain desktops, laptops, printers, and peripherals
- Assist with workstation setup, equipment moves, and office relocation activities
- Support employee onboarding and offboarding, including equipment provisioning and account setup
- Document support activities and maintain IT knowledge base articles
- Escalate complex technical issues to senior IT staff when appropriate
- Provide occasional support to remote users and field personnel
Qualifications:
- 1–3 years of IT support, help desk, desktop support, or related experience
- Experience supporting Windows operating systems and Microsoft Office applications
- Working knowledge of Active Directory, including user account administration
- Experience with desktop, laptop, printer, and peripheral setup and troubleshooting
- Strong customer service, communication, and problem-solving skills
- Ability to prioritize multiple support requests in a fast-paced environment
- Willingness to learn new technologies and take on a variety of technical responsibilities
- Ability to lift and move computer equipment up to 40 pounds
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