Business Support Analyst

Anywhere


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Type: Contract

Category: Information Technology

Reference ID: 10076912

Shortcut: http://addisongroup.gosnaphop.com/wHiYT9


Job Title: Business Support Analyst

Industry: Technology / Infrastructure / Enterprise Applications

Location (city, state): Remote

Assignment Type: 12-Month Contract

Pay: $30–$60/hour

Work Schedule: Monday–Friday | Standard Business Hours

Benefits: This position is eligible for medical, dental, vision, and 401(k).


Job Description:

We are seeking a Business Support Analyst to provide application and operational support across enterprise platforms and business systems, specifically Carma. This individual will play a key role in maintaining system functionality, supporting transition initiatives, resolving application-related issues, and driving an excellent end-user experience. This position requires strong collaboration across internal teams and external partners while supporting business-critical technology operations.


Key Responsibilities:

  • Manage and resolve support requests tied to enterprise applications, integrations, and system enhancements
  • Track and coordinate issue resolution through ticket management workflows and escalation processes
  • Support data migration and platform transition initiatives from legacy environments to future-state systems
  • Partner cross-functionally with technology, operations, and external teams to support releases and activation efforts
  • Monitor system performance and identify opportunities to improve stability and efficiency
  • Develop and maintain support documentation, process guides, and knowledge resources
  • Assist with user enablement, onboarding, and training activities
  • Contribute to continuous improvement initiatives and operational best practices

Qualifications:

  • Experience supporting enterprise applications within an IT or business operations environment
  • Strong analytical, troubleshooting, and critical thinking skills
  • Excellent communication and collaboration abilities across cross-functional teams
  • Familiarity with ticketing platforms and support processes (ServiceNow experience preferred)
  • Intermediate Microsoft Excel skills for reporting, tracking, and analysis
  • Experience supporting environments beyond traditional helpdesk functions
  • Ability to manage multiple priorities in a fast-paced setting

Additional Details:

  • Experience with system integration and application lifecycle support is highly preferred
  • Exposure to platform modernization, migration, or consolidation efforts is a plus
  • Experience working in infrastructure or data center environments is preferred

Perks:

  • Fully remote work environment
  • Opportunity to support large-scale enterprise technology initiatives
  • Exposure to cross-functional teams and strategic operational projects
  • Collaborative and fast-moving team culture


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