Customer Service and Operations Representative
Itasca, IL
Category: Administrative
Reference ID: 10066213
Shortcut: http://addisongroup.gosnaphop.com/BDmT2t
Job Title: Customer Service and Operations Representative - *** 1-9pm shift
Location (city, state): Itasca, IL – Hybrid
Industry: Transportation / 3PL / Logistics
Pay: $21 - $23 / hr (based on experience)
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is hiring for our client, a well-established company that supports nationwide shipping operations. This team manages high-value, time-sensitive freight and plays a critical role in maintaining customer satisfaction and operational excellence.
Job Description:
Our client is seeking a Customer Service and Operations Representative to join their high-value operations team. This role supports critical shipments and works closely with internal teams, drivers, and logistics partners to ensure seamless execution. This is an open-ended contract role with strong potential for permanent hire.
Key Responsibilities:
- Monitor, manage, and track high-value shipments from pickup through final delivery
- Provide real-time shipment updates and proactive communication to internal stakeholders
- Coordinate closely with drivers, dispatchers, and operations teams
- Create and process shipping documents including BOLs and Proof of Delivery
- Work across multiple inboxes and systems to manage high-volume shipment activity
- Enter and maintain accurate shipment data within transportation management systems
- Participate in virtual meetings with cross-functional teams
- Escalate service issues and resolve delivery challenges quickly
- Maintain detailed tracking logs and provide hourly shipment updates
- Deliver high-touch service in a fast-paced, deadline-driven environment
Qualifications:
- 1–2+ years of experience in freight brokerage, 3PL, or transportation operations
- Prior experience working directly with drivers required
- Strong knowledge of transportation and brokerage terminology
- Experience using McLeod Software highly preferred
- Excellent multitasking skills and ability to manage multiple priorities
- Strong written and verbal communication skills
- High attention to detail and strong organizational abilities
- High school diploma or GED required
Perks:
- High-visibility role supporting top-tier accounts
- Strong opportunity for long-term career growth
- Fast-paced, engaging work environment
- Collaborative team culture
- Hybrid flexibility
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#Admin2
-
Accounts Payable Clerk
Itasca, IL
Title: Accounts Payable Clerk Location: Schaumburg, Illinois Assignment Type: 3 month contract with the possibility of conversion Compensation: $24.00 - $26.00 / Hourly depending on relevant experience Benefits: This position is eligible for medical, d...
Recommended
-
Functional Analyst - Microsoft Dynamics 365 Financials - Chicagoland
Itasca, IL
Functional D365 Business Analyst Location: Chicagoland Area - No relocation and No Remote Salary: $90000 - $100000 / Year Functional Ability: Microsoft Dynamics 365 | Global ERP Rollouts Benefits: Health/Medical, 401K, Long-term/Short-term disability W...
Recommended
-
Customer Service Representative
Aurora, CO
Job Title: Customer Service Representative Location: Aurora, CO Assignment Type: Temp-to-Hire (with strong potential for conversion) Industry: Manufacturing / Engineering Services Pay: $19.00 – $21.50 /hour Work schedule: Monday–Friday, 8:00 AM – 5:00 ...
Recommended
-
Customer Experience Manager
Apex, NC
Job Title: Customer Experience Manager Location: Apex, NC Industry: Manufacturing Employment Type: Direct Hire Compensation: Up to $120,000 Benefits: Medical, dental, vision, and 401(k) Addison Group is partnering with a manufacturing organization in A...
Recommended
-
Dispatcher
Nashville, TN
Job Title: Dispatcher Location (City, State): On-site | Nashville, TN Industry: Transportation / Towing / Logistics Pay: 19-24/hour Benefits: This position may be eligible for health, dental, vision, insurance, and 401(K). About Our Client: Addison Gro...
Recommended
-
Administrative Support Specialist
Oklahoma City, OK
Job Title: Administrative Support Specialist Location: Oklahoma City, OK Industry: Office / Professional Services Pay: $17.00 - $20.00 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group...
Recommended
-
Customer Service Representative
Alexandria, VA
Job Title: Customer Service Representative Industry: Real Estate / Call Center / Home Services Location: Alexandria, VA (100% on site) Assignment Type: Contract (~6 months) Pay: $18-22/hour (commensurate with experience) Work Schedule: Monday–Friday | ...
Recommended
-
Freight Operations Specialist
Carol Stream, IL
Role: Freight Operations Specialist Location: Carol Stream, IL Industry: Manufacturing Pay: $19.23 / Hourly Benefits: Eligible for medical, dental, vision, and 401(k). CALLING ALL RETAIL ROCKSTARS READY TO LAUNCH THEIR CORPORATE CAREERS! Are you eager ...
Recommended
-
Customer Experience Representative
Portland, TN
Job Title: Customer Experience Representative Reports To: Customer Experience Manager FLSA Status: Hourly– Non-Exempt Location: Onsite Portland, TN Pay Rate: $18-19/hour Benefits: This role might be eligible for medical, dental, vision, and 401(k) Prim...
Recommended
-
Receptionist
Oklahoma City, OK
Job Title: Receptionist Location: Oklahoma City, OK Industry: Corporate / Professional Services Pay: $20 – $22 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is hiring on behalf of ou...
Recommended
-
Call Center Representative
Alexandria, VA
Job Title: Call Center Representative Industry: Home Services Location (city, state): Washington, DC Assignment Type: Contract-to-Hire Pay: $23–$25 per hour (depending on experience) Work Schedule: Monday–Friday, 8:00 AM–4:00 PM | Fully onsite Benefits...
Recommended
-
Customer Service Representative
Dallas Metro Area, Texas
Job Title: Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17 - $17.50 / hour About Our Client: Our client is a well-established organization in Downtown Dallas looking to bring o...
Recommended
-
Mailroom & Print Operations Assistant
Washington, DC
Job Title: Mailroom & Print Operations Assistant Industry: Center-Right Public Policy / Nonprofit Location (City, State): Washington, DC Assignment Type: Contract-to-Hire Pay: $18–$20/hour during contract period; anticipated $22.50–$24/hour upon conver...
Recommended
-
Property Coordinator
Reston, VA
Job Title: Property Coordinator Location (city, state): Reston, VA (Fully on-site) Industry: Commercial Property Management Type: Contract (4-5+ month contract) Pay: $20 - $22hr / hour (depending on experience) Work Schedule: Monday-Friday 8am-5pm Abou...
Recommended
-
Order Entry 11-730pm Shift
Aurora, IL
Job Title: Order Entry 11am-730pm Shift Location (city, state): Fully Onsite –Aurora IL Industry: Healthcare Pay: $24–$26.50/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering...
Recommended
-
Inbound Sales Representative
Batavia, IL
Job Title: Inbound Sales Representative Location (city, state): Batavia, IL In-Office | Eligible for 1 remote day per week after training (1–2 months) Industry: Business Supplies & Equipment (B2B) Pay: $19 – $21 / hour base (based on experience) + unca...
Recommended
-
AR Administrator
Reston, VA
Position Title: Senior Administrator, Accounts Receivable Location: Reston, VA (Onsite) Assignment Type: Permanent Hire Compensation: $70,000 – $85,000 / year Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This position is eligible for Med...
Recommended
-
Executive Director
Tulsa, OK
Position: Executive Director Pay: $100,000 - $125,000 / year DOE Location: Tulsa Metropolitan Area Benefits: This position is eligible for health, dental, and vision insurance. Summary This senior leadership role is responsible for overseeing all opera...
Recommended
-
Membership Specialist
Washington, DC
Job Title: Membership Specialist Industry: Nonprofit Association / Membership Organization Location: Washington, DC (Hybrid) Assignment Type: Contract (~5 months) Pay: $25–$28/hour (commensurate with experience) Work Schedule: Monday–Friday | Standard ...
Recommended
-
Administrative Assistant
Oklahoma City, OK
Job Title: Administrative Assistant Location: Oklahoma City, OK Industry: Government / Public Administration Pay: $20–$21/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is hiring on beh...
Recommended
-
Collections Specialist
Irving, TX
Job Title: Collections Specialist Location: Irving, Texas Compensation: $25 - $30 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Summary We are seeking an experienced Collections Specialist to join our growing f...
Recommended
-
Help Desk Technician
Houston, TX
Fully onsite Monday - Friday Pay: $20 - $29 an hour Short term contract 4-5 months Overview We are seeking a Senior Help Desk Technician to assist with workload from April through July. This is a hands-on, execution-focused role responsible for managin...
Recommended
-
Facilities Manager
District of Columbia
Job Title: Facilities Manager Industry: Education / Nonprofit Location: Washington, DC Pay: $72,000 - $90,000 / Year depending on years of experience Schedule: Monday–Friday, standard business hours Benefits: This position is eligible for medical, dent...
Recommended
-
HR Generalist
San Antonio, TX
Job Title: HR Generalist Type: Direct Hire Location (City, State): San Antonio, TX (On-site) Industry: Nonprofit Pay: $65,000 annually Schedule: Monday-Friday 8-5 (flexible) Benefits: Medical, Dental, Vision, 401(k) About Our Client Addison Group is pa...
Recommended
-
Order Entry Specialist
Phoenix Metro Area, Arizona
Job Title: Order Entry – Cabinets Location: Tempe, AZ Industry: Construction / Home Improvement Pay: $20 - $23/hour (Contract-to-Hire) About Our Client: Our client, a fast-growing company in the home improvement and construction industry, is expanding ...
Recommended
-
Receptionist
Washington, DC
Job Title: Receptionist Industry: Administrative / Customer Service / Office Operations Location: Washington, DC (Onsite) Assignment Type: Contract (2–4 months) Pay: $18–$21/hour (commensurate with experience) Work Schedule: Monday–Friday | Standard bu...
Recommended
-
Landscape Account Manager
Charlotte, NC
Job Title: Landscape Account Manager Location (city, state): Charlotte, NC Industry: Landscaping / Commercial Services Pay: $65,000 - $75,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services c...
Recommended
-
Account Manager
Raleigh, NC
Job Title: Account Manager Location (city, state): Raleigh, NC Industry: Landscaping / Commercial Services Pay: $60,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services company that ...
Recommended
-
Landscape Account Manager
Jackson, MS
Job Title: Landscape Account Manager Location (city, state): Jackson, Mississippi Industry: Landscaping / Commercial Services Pay: $65,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping ser...
Recommended
-
Landscape Account Manager
Tucson, AZ
Job Title: Landscape Account Manager Location (city, state): Tucson, AZ Industry: Landscaping / Commercial Services Pay: $65,000 - $75,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services comp...
Recommended