Customer Service Representative
Chicago, IL
Category: Administrative
Reference ID: 10083094
Shortcut: http://addisongroup.gosnaphop.com/PNlRXB
Job Title: Customer Service Representative
Industry: Distribution/Manufacturing
Location (city, state): Rosemont, IL
Assignment Type: Contract-to-Hire
Pay: $21 – $21.50 / hour
Work Schedule: Monday–Friday; call center hours are 7:00 AM–7:00 PM. Start times may range from 7:30 AM–9:30 AM. Hybrid schedule: Remote Monday and Friday; onsite Tuesday, Wednesday, and Thursday.
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
Addison Group is seeking an Associate Customer Service Representative to join a well-established distribution organization. This position is part of a customer-focused team that works closely with customers, sales representatives, and internal departments to ensure orders are handled accurately and efficiently.
Job Description:
This is a great opportunity for a customer service professional who enjoys working in a fast-paced, phone-based environment. The Associate Customer Service Representative will handle incoming customer requests, assist with orders, provide updates on shipments, and help resolve account or product-related issues. The position is contract-to-hire with the opportunity to transition into a long-term role.
Key Responsibilities:
- Handle a steady volume of incoming customer calls and provide professional, solutions-oriented assistance
- Input new orders and make updates to existing orders using an ERP system
- Research order and shipment information and communicate status updates to customers
- Assist customers with questions related to returns, billing, credits, invoices, and account information
- Serve as an initial resource for general product and order inquiries
- Investigate order issues and work toward timely resolutions
- Prepare and process customer documentation, including credit and debit memos
- Assist with occasional credit card transactions and other account-related requests
- Maintain accurate customer records and information across multiple systems
- Consistently meet department service and productivity expectations
- Provide additional administrative and customer support as needed
Qualifications:
- At least 1 year of customer service experience within a call center environment
- Background in distribution, manufacturing, or another product-focused environment is preferred
- High school diploma or equivalent
- Comfortable using Microsoft Office applications, including Excel and Teams
- Previous CRM or ERP experience is a plus
- SAP experience is highly desirable
- Experience using chat-based customer support tools is a plus
- Strong computer skills with the ability to work between multiple applications
Additional Details:
- Hybrid position with remote work on Mondays and Fridays, onsite Tuesday through Thursday
- Training will be provided on internal systems, procedures, and products
- Contract-to-hire opportunity based on performance and business needs
Perks:
- QUICK start 11/2 Potential for career growth and internal advancement
- Multiple scheduling start-time options
- Comprehensive training and onboarding
- Collaborative and professional team environment
- Opportunity to build experience with ERP, CRM, and customer service systems
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Product Support Specialist
Allen, TX
Job Title: Product Support Specialist Location (City, State): Allen, TX Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM Type of Employment: Direct Hire Compensation: $22.00 - $25.00 / hour Industry: Manufacturing / Building Materials Benefits: This ...
Recommended
-
Customer Service Representative
Nashville, TN
Customer Service Representative Job Title: Customer Service Representative Location: Nashville, TN Compensation: $19–$21/hour Employment Type: Contract-to-Hire Benefits: This position is eligible for medical, dental, vision, and 401(k). Qualifications ...
Recommended
-
Customer Service Representative
Tampa, FL
Job Title: Customer Service Representative Industry: Customer Service / Distribution Location (City, State): Tampa, FL Assignment Type: Contract-to-Hire Pay: $17.00 to $23.00 per hour Work Schedule: Monday – Friday | Full-Time Benefits: This position i...
Recommended
-
Customer Service Representative
Austin, TX
Job Title: Customer Service Representative Industry: Customer Support / Call Center Location (City, State): Austin, TX (Onsite) Compensation: $18 – $20 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule:...
Recommended
-
Client Success Manager
Elk Grove Village, IL
Job Title: Client Success Manager Industry: Supply Chain & Logistics Location: Elk Grove Village, IL Assignment Type: Direct Hire Pay: $60,000–$70,000 annually, plus a discretionary bonus based on individual and company performance Work Schedule: Monda...
Recommended
-
Inside Sales Representative
Tulsa Metro Area, Oklahoma
Inside Sales Representative Job Title: Inside Sales Representative Industry: Manufacturing / Industrial Distribution Location (city, state): Tulsa, OK Assignment Type: Contract-to-Hire Pay: $60-70k Work Schedule: Mon-Fri, 8a-5p Benefits: This position ...
Recommended
-
Customer Service Account Manager
Elk Grove Village, IL
Job Title: Customer Service Account Manager Industry: Manufacturing Location (city, state): Elk Grove Village, IL Assignment Type: Direct Hire Pay: $65,000 – $72,000 / year Work Schedule: Monday–Friday, standard business hours; hybrid schedule with one...
Recommended
-
Customer Service Representative
Tampa Metro Area, Florida
Job Title: Customer Service Representative Industry: Customer Service / Professional Services Location (City, State): Tampa, FL Assignment Type: Full-Time Pay: $50,000 - 60,000 / year Work Schedule: Monday – Friday | 40 hours per week Benefits:This pos...
Recommended
-
Provisioning Specialist
Ashburn, VA
Job Title: Provisioning Specialist Industry: Telecommunications, Network Infrastructure, Cloud Services, IT Services Location (city, state): Ashburn, VA Assignment Type: Direct Hire Pay: $65,000–$70,000 annually Work Schedule: Monday–Friday, 8:30 AM–5:...
Recommended
-
Technical Services Representative
Pomona, CA
Technical Services Representative Location: Pomona, CA (Fully Onsite) Industry: Environmental Services / Waste Management Employment Type: Direct Hire Compensation: $80,000 - $95,000 per year Schedule: Monday–Friday | Full-Time Benefits: Competitive be...
Recommended
-
Customer Service Agent
Palatine, IL
Job Title: Customer Service Agent I Industry: Logistics / Transportation Location (city, state): Palatine, IL Assignment Type: Contract-to-Hire Pay: $20 – $21 / hour (based on experience) Work Schedule: 9:30 AM – 6:30 PM 10:30 AM – 7:30 PM 11:30 AM – 8...
Recommended
-
Customer Service Representative
Dallas Metro Area, Texas
Job Title: Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17.00 - $17.50 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: O...
Recommended
-
Call Center Representative
Bethesda Metro Area, Maryland
Job Title: Call Center Representative Industry: Financial Services / Professional Services / Call Center Location (city, state): Rockville, MD (Onsite) Assignment Type: Contract | Approximately 2-3 months Pay: $18 - $20 / hour, commensurate with experi...
Recommended
-
Buyer-Planner
Vernon Hills, IL
Job Title: Buyer/Planner Industry: Manufacturing Location (city, state): Vernon Hills, IL Assignment Type: Open Contract – 6–8 months with potential for extension Pay: $36–$40/hour (based on experience) Work Schedule: Monday–Friday; 7:00 AM–4:00 PM, 7:...
Recommended
-
Property Management Coordinator
Reston, VA
Role: Property Management Coordinator Industry: Commercial Real Estate / Property Management Location: Reston, VA Assignment Type: Long-term contract, open-ended, with potential for permanent placement Pay: $27.00 – $29.00 / per hour (depending on expe...
Recommended
-
Customer Service Specialist
St. Paul, MN
Job Title: Customer Service Specialist Location: St. Paul, MN (Hybrid Opportunity!) Industry: Industrial/Manufacturing Pay: $26-$29/hr Benefits: This position is eligible for medical, dental, vision, and 401k About Our Client: Addison Group is hiring a...
Recommended
-
Logistics Coordinator
Columbus, OH
Job Title: Logistics Coordinator Location: Columbus, OH (Fully Onsite) Industry: Transportation, Logistics, and Freight Management Pay: $19 – $20 / hour (Contract) Benefits: This position is eligible for Medical, Vision, Dental, and 401k Job Descriptio...
Recommended
-
Sales Operations Transportation Specialist
Houston Metro Area, Texas
Position: Sales Operations Transportation Specialist Location: Houston, TX (Onsite) Employment Type: Direct Hire Hours: M - F 8 - 5pm Pay: $70,000 - $85,000 / year DOE Benefits: This position is eligible for medical, dental, vision, and 401(k). Summary...
Recommended
-
Purchasing Coordinator
Houston Metro Area, Texas
Position: Logistics Coordinator Location: Houston, TX (Onsite) Employment Type: Direct Hire Hours: M-F 8-5pm Pay: $60,000 - $70,000 / year DOE Benefits: This position is eligible for medical, dental, vision, and 401(k). Description: Manages the day-to-...
Recommended
-
Purchasing Clerk
Spring, TX
Job Title: Purchasing Clerk Location: Houston, TX Pay: $22.00 - $23.00 / Per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Position Summary: Our client is seeking a detail-oriented Purchasing Clerk to support their p...
Recommended
-
Collections Specialist
Waller, TX
Job Title: Collections Specialist Location: Northwest Houston, TX Compensation: $23 - $24 / hour Benefits: This position may be eligible for medical, dental, vision, and 401(k). Job Summary We are seeking a driven Collections Specialist to join our fin...
Recommended
-
Customer Service Manager
Okarche, OK
Job Title: Customer Service Manager Location: Northwest Oklahoma City, OK Industry: E-Commerce Pay: $65,000 - $75,000 annually Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering wi...
Recommended
-
Call Center Representative
Tinley Park, IL
Job Title: Call Center Representative Industry: Public Transportation Location: Tinley Park, IL Assignment Type: Contract for at least 30 days with high possibility of extension/conversion Pay: $17–$21/hour Work Schedule: Fully in office; call center o...
Recommended
-
Project Coordinator
Denver Metro Area, Colorado
Title: Project Coordinator Industry: Transportation Location: Arvada, CO Assignment Type: Direct Hire Pay: $65,000–$75,000 / Annually Work Schedule: Monday–Friday, 7:00 AM–3:30 PM | 100% Onsite Benefits: This position is eligible for medical, dental, v...
Recommended
-
Logistics Coordinator
Bethlehem, PA
Job Title: Logistics Coordinator Location: Bethlehem, PA Job Type: Contract-to-Hire Compensation: $19-20/hr Benefits: Medical, Dental, Vision, 401k Our client is a well-established logistics and transportation company operating at a regional distributi...
Recommended
-
Administrative Assistant
Dallas Metro Area, Texas
Job Title: Administrative Assistant Location: Dallas, TX Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM Type of Employment: 6-Month Contract Compensation: $22.00 - $24.00 / Hourly Industry: Administrative Support Benefits: This position may be eligi...
Recommended
-
Patient Service Representative
Austin, TX
Patient Service Representative Location: Remote (must reside in one of the following states to be considered TX, FL, GA, IN, KY, MS, MO, NC, OH, and SC) Schedule: Monday-Friday, full-time schedule. Training schedule is 8:00 AM - 5:00 PM Eastern Time, w...
Recommended
-
Patient Coordinator
Chicago Metro Area, Illinois
Job Title: Patient Coordinator Industry: Healthcare / Orthopedics Location (city, state): Chicago, IL Assignment Type: Contract with potential for permanent hire Pay: Up to $19/hour Work Schedule: Monday–Friday, 8-hour shifts within the following oper...
Recommended
-
Membership Specialist
Chicago, IL
Job Title: Membership Specialist Industry: Nonprofit Location: Chicago, IL Assignment Type: Contract-to-Hire Pay: $20–$24/hour Work Schedule: Monday–Friday | 8:30 AM -5:00 PM | 100% Onsite Benefits: This position is eligible for medical, dental, vision...
Recommended
-
Call Center Associate
Oklahoma City, OK
Job Title: Call Center Associate Location: Oklahoma City, OK Industry: Mortgage Services / Financial Services Pay: $17.50 - $18.50/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is part...
Recommended