Customer Service Representative
Herndon, VA
Category: Administrative
Reference ID: 10071097
Shortcut: http://addisongroup.gosnaphop.com/r6OVaw
Job Title: Temporary Representative I, Customer Service
Industry: Higher Education / Customer Support
Location: Herndon, VA (Remote-First)
Assignment Type: Contract-to-Hire | Approx. 6 Months
Pay: $17 – $18.50 / Hour
Work Schedule: Monday–Friday | 8:00 AM–4:45 PM ET
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with a mission-driven organization in the education services space that supports colleges, universities, businesses, and government entities through data verification and student-related services. Our client is seeking customer-focused professionals to join their growing support team.
Job Description:
Our client is seeking a Temporary Representative I, Customer Service to support a fast-paced, metrics-driven customer support environment. This role is ideal for individuals who enjoy helping customers, solving problems, and working within structured service-level expectations. Representatives will handle inbound inquiries via phone, email, and web-based ticketing systems while documenting interactions and providing timely resolutions.
This position offers long-term growth opportunities, with advancement potential based on performance and tenure.
Key Responsibilities:
• Respond to inbound customer inquiries through phone, email, and online case management systems
• Assist customers with troubleshooting issues related to online services and account support
• Accurately document all interactions within Salesforce or similar CRM systems
• Escalate unresolved or high-priority issues to leadership when appropriate
• Maintain professionalism and composure during high-volume periods
• Meet productivity and customer service metrics consistently
• Collaborate with internal departments to resolve customer concerns efficiently
• Support ongoing improvements to internal processes and customer experience initiatives
• Educate users on available tools, resources, and service offerings
• Prioritize multiple tasks while maintaining attention to detail
Qualifications:
• Previous experience in a high-volume customer service or call center environment
• Comfortable handling inbound calls and managing email correspondence simultaneously
• Strong communication and problem-solving abilities
• Experience with CRM systems such as Salesforce is highly preferred
• Technical troubleshooting experience over phone or email is a plus
• Proficiency with Microsoft Office Suite, including Outlook and Excel
• Ability to work independently in a remote environment while remaining collaborative with a team
• Bilingual Spanish-speaking candidates are strongly encouraged to apply
• Candidates with demonstrated career progression and long-term tenure are highly preferred
Additional Details:
• Remote-first environment with occasional onsite meetings/training in Herndon, VA
• Candidates must reside within commuting distance of Herndon, VA and live in an approved hiring state
• Standard schedule is 40 hours per week with eligibility for overtime as needed
• Training and onboarding will be completed virtually with possible onsite requirements during the assignment
• Candidates should be comfortable working in a metrics-driven environment with productivity expectations tied to call and case volume
Perks:
• Opportunity for permanent conversion after successful contract period
• Career growth within a structured customer support organization
• Collaborative and team-oriented environment
• Exposure to higher education and student services industry
• Remote-first flexibility with strong leadership support
• Gain hands-on experience with Salesforce and customer operations systems
Addison Group is an Equal Opportunity Employer. We welcome applicants of all backgrounds and experiences.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Temporary Representative – Data Operations & Compliance
Virginia
Job Title: Temporary Representative – Data Operations & Compliance Industry: Education Services / Higher Education Data & Compliance Location: Herndon, VA (Remote-first with occasional onsite requirement) Assignment Type: Contract-to-Hire (6 months tem...
Recommended
-
Bilingual Call Center Representative
Tysons, VA
Job Title: Dispute Resolution Specialist I (Bilingual English/Spanish) Industry: Call Center/Non-profit Location (city, state): McLean, VA (Hybrid role after training) Assignment Type: Contract-to-Hire (long-term contract with potential for conversion)...
Recommended
-
Customer Service Representative
Scottsdale, AZ
Job Title: Bilingual Spanish Customer Service Representative Industry: Construction Work Schedule: Monday–Friday, 8:00 AM – 4:30 PM (30-minute lunch) Location (city, state): Phoenix, AZ Compensation: $23–$25/hour (Contract-to-Hire; pay based on experie...
Recommended
-
Customer Service Representative
Denver Metro Area, Colorado
Job Title: Customer Service Representative Location: Greenwood Village, CO Industry: Property Management / Real Estate Pay: $22 – $25 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). 4-6+ week Contract About Our Cli...
Recommended
-
Inside Sales Representative
Frederick, MD
Job Title: Inside Sales Representative Industry: Financial Services / Insurance Location (City, State): Frederick, MD Assignment Type: Direct Hire Pay: $40,000 base salary + uncapped commission (OTE typically $70,000–$90,000) Work Schedule: Monday–Frid...
Recommended
-
Customer Service Representative
Schaumburg, IL
Job Title: Customer Service Representative – Sales Support Location (city, state): Schaumburg, IL (Hybrid – Mon & Fri Remote | Tue–Thu In Office) Industry: Manufacturing Pay: $22–$24/hr (based on experience) Benefits: This position is eligible for medi...
Recommended
-
Call Center Agent
Rockville, MD
Job Title: Participant Advocate – Call Center Representative Industry: Healthcare Benefits / Customer Service (Call Center) Location (city, state): Rockville, MD Assignment Type: Contract-to-Hire (approximately 6 months before conversion) Pay: $23–$25/...
Recommended
-
Provider Management Analyst
Fort Worth, TX
Job Title: Provider Management Analyst Location (city, state): Fort Worth, TX (Onsite for training, then remote) Industry: Healthcare Administration / Claims Support Pay: $16–$17 per hour Benefits: Medical, Dental, Vision, 401K About Our Client: Addiso...
Recommended
-
Healthcare Operations Manager
Fort Worth, TX
Job Title: Operations Manager – Healthcare Location (city, state): Fort Worth, TX (Hybrid for local candidates; Remote considered for non‑local applicants) Industry: Healthcare Administration / Healthcare Operations Pay: $50,000–$60,000 annually + perf...
Recommended
-
Client Services Specialist
Lisle, IL
Job Title: Client Service Specialist (Contract) Location: Lisle, IL Industry: Oil & Gas Pay: $22 – $23 / hour (based on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partneri...
Recommended
-
Front Office Specialist
Atlanta, GA
Title: Front Office Specialist Location: Atlanta, GA Compensation: $18.00 – $19.00 per hour (up to $20.00 with relevant specialty experience) Benefits: This position may be eligible for medical, dental, vision, PTO, 401(k), and HSA benefits upon hire. ...
Recommended
-
Customer Service Field Representative
Tampa, FL
Job Title: Customer Service Field Representative Location (city, state): Tampa, FL Industry: Property Management / Residential Services Compensation: $16 - $22 / hr Work Schedule: Monday-Friday About Our Client: Our client is partnering with Addison Gr...
Recommended
-
Property Coordinator
Reston, VA
Job Title: Property Coordinator Location (city, state): Reston, VA (Fully on-site) Industry: Commercial Property Management Type: Contract (4-5+ month contract) Pay: $20 - $22hr / hour (depending on experience) Work Schedule: Monday-Friday 8am-5pm Abou...
Recommended
-
Customer Service Representative
Virginia
Job Title: Customer Service Representative Industry: Real Estate / Call Center / Home Services Location: Alexandria, VA (100% on site) Assignment Type: Contract (~6 months) Pay: $18-22/hour (commensurate with experience) Work Schedule: Monday–Friday | ...
Recommended
-
Customer Service Specialist – Inside Sales Support
Elmhurst, IL
Job Title: Customer Service Specialist – Inside Sales Support Location (city, state): Elmhurst, IL (Hybrid – 3 days onsite, Wednesdays required) Industry: Manufacturing Pay: $55,000–$60,000 annually + potential year-end bonus based on company performan...
Recommended
-
Accounts Receivable Specialist
Richfield, MN
Job Title: Accounts Receivable Specialist Location: Minneapolis, MN (Hybrid role; only local candidates will be eligible for consideration) Pay Rate: $28.84-33.65 hourly Benefits: This position is eligible for medical, dental, vision, and 401(k), pet i...
Recommended
-
Customer Service Liaison
Carol Stream, IL
Job Title: Customer Service Liaison Location (city, state): Carol Stream, IL (100% on-site) Industry: Food / Consumer Goods Pay: $20.00 -$22.00 / Hour (based on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). Ab...
Recommended
-
Collections Specialist
Waller, TX
Job Title: Collections Specialist Location: Northwest Houston, TX Compensation: $24.00 / hour Benefits: This position may be eligible for medical, dental, vision, and 401(k). Job Summary We are seeking a driven Collections Specialist to join our financ...
Recommended
-
HR Administrative Coordinator
Herndon, VA
Job Title: Temporary HR Administrative Coordinator Industry: Nonprofit / Higher Education Services Location: Herndon, VA Assignment Type: Contract | 6 Months Pay: $21.16 - $26.44 / Hour Work Schedule: Monday-Friday | 8:00 AM - 5:00 PM ET (1-hour unpaid...
Recommended
-
Customer Service Representative
Oklahoma City, OK
Job Title: Customer Service Representative Location: Oklahoma City, OK Industry: Financial Services Pay: $17.50 – $18.50 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering...
Recommended
-
Inside Sales Representative
Wayne, PA
Job Title: Inside Sales Representative Location: Wayne, PA (On-site) Job Type: Full-Time, Permanent Compensation: $40000 / Year + monthly performance-based incentives (potential to earn up to $70K+ annually) Benefits: Medical, Dental, Vision, Life Insu...
Recommended
-
Help Desk Manager
Reston, VA
Title: Help Desk Manager Location: 4 days a week onsite in Reston Job Type: Full-Time | Exempt Salary: $115,000 - $120,000 / Year Benefits: This position is eligible for medical, dental, vision, and 401(k). Position is not eligible for sponsorship. A H...
Recommended
-
Parking Garage Operations Supervisor
Washington, DC
Job Title: Parking Garage Operations Supervisor Industry: Parking / Transportation Services Location (city, state): Washington, DC Assignment Type: Contract-to-Hire (approximately 3 months) Pay: $19–$20/hour (depending on experience) Work Schedule: Tra...
Recommended
-
Senior Contract Specialist
Washington, DC
Position Title: Senior Contract Specialist Location: Washington, DC (On-site) Assignment type: Temp-to-permanent Compensation: $35.00 - $40.00 / Hourly Work Schedule: M-F 9-5 Benefits: This position is eligible for Medical, Dental, Vision, and 401(k). ...
Recommended
-
Medical Appeals Supervisor
Fort Worth, TX
Job Title: Appeals Supervisor Location: Remote (U.S. – all states) Industry: Healthcare Operations / Payment Integrity Pay: $21 – $23 / hr + quarterly bonus eligibility Benefits: This role is eligible for Health, Dental, Vision, 401K About Our Client A...
Recommended
-
Call Center Representative
Rockville, MD
Job Title: Call Center Representative Industry: Benefits / Healthcare Location: Rockville, MD Assignment Type: Contract-to-Hire (6 months to conversion) Pay: $23 – $25 / Hour Work Schedule: Full-time, 5 days onsite. Training schedule 8:00 AM – 5:00 PM....
Recommended
-
Bilingual HR Operations Assistant
Reston, VA
Job Title: People Operations Specialist (HR Operations Assistant) Industry: Corporate / Professional Services Location (City, State): Reston, VA (Remote – must be local to Reston/Herndon area) Assignment Type: Contract (up to 12 months) Pay: $25.00–$27...
Recommended
-
Patient Service Representative
Houston, TX
Job Title: Patient Service Representative Location: Southeast Houston (77058) Industry: Healthcare Pay: $20 – $24 per hour (based on years of experience) Job Type: Contract Benefits: This position is eligible for medical, dental, vision, life insurance...
Recommended
-
Dispatcher
Oklahoma City, OK
Job Title: Dispatcher Location: Oklahoma City, OK Industry: Customer Operations Pay: $18-$20/hr Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with our client to hire a Dispatc...
Recommended
-
Customer Service Representative
Dallas Metro Area, Texas
Job Title: Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17.00 - $17.50 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: O...
Recommended