Customer Service Specialist
Chicago, IL
Category: Administrative
Reference ID: 10079436
Shortcut: http://addisongroup.gosnaphop.com/mhFluB
Job Title: Customer Service / Order Management Specialist
Industry: Consumer Goods
Location: Chicago, IL
Assignment Type: Seasonal Contract – Approx 6 months
Pay: $20 - $24hr
Work Schedule: Monday–Friday with multiple shift options in the morning!
Benefits: This position is eligible for medical, dental, vision, and 401(k)
About The Company:
Our client is a well-established consumer goods organization with a long-standing presence in the U.S. market. The company provides essential products and solutions to commercial, industrial, and government customers nationwide. This is an excellent opportunity to join a collaborative customer service team during its busiest seasonal period.
Job Description:
We are seeking a Customer Service / Order Management Specialist to support a portfolio of municipal, government, and corporate customers purchasing bulk winter products.
The ideal candidate will be comfortable communicating with professional and government customers, managing orders from initial request through delivery, and coordinating internally to ensure accurate and timely service. This position requires strong communication skills, reliability, attention to detail, and the ability to remain organized during a fast-paced seasonal period.
Key Responsibilities:
- Answering high volume of incoming calls
- Serve as a primary point of contact for assigned municipal, government, and corporate customers
- Process customer orders and provide timely updates regarding order and delivery status
- Coordinate product transportation and delivery scheduling based on customer needs
- Build positive working relationships with customers and provide proactive, solutions-oriented service
- Enter, maintain, and update order and customer information within internal systems
- Maintain accurate customer records, contracts, correspondence, and related documentation
- Assist with invoicing and billing information as needed
- Partner with transportation, operations, sales, and other internal departments to keep orders moving efficiently
- Respond professionally to customer questions, changes, and time-sensitive requests
- Help resolve order or delivery issues while keeping customers informed throughout the process
Qualifications:
- 2–3 years of professional customer service, client services, order management, or related office experience
- Experience supporting business-to-business, corporate, or professional customers strongly preferred
- Strong written and verbal communication skills with a polished, customer-focused approach
- Proficiency with Microsoft Office, including Excel and Outlook
- SAP experience is strongly preferred and will be highly valued
- Ability to manage multiple orders, requests, and priorities simultaneously
- Strong attention to detail and follow-through
- Team-oriented attitude with the ability to collaborate across departments
- Bachelor’s degree is a plus but not required
- Previous consumer products or B2B customer service experience is a plus
Additional Details:
- Candidates must be committed to completing the full duration of the assignment
- Reliability and punctuality are essential
- Candidates must be available for additional hours during periods of high winter demand, including occasional weekends and holidays
Perks:
- Primarily remote work arrangement
- Opportunity to gain experience supporting large-scale corporate and government accounts
- Exposure to SAP and end-to-end order management processes
- Collaborative, team-oriented environment
- Opportunity to build experience within a large, established consumer goods organization
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Order Entry Specialist
Austin, TX
Order Entry Specialist Location: West Austin, TX | Hybrid – 3 days in office Schedule: Monday–Friday | 40 hours/week | Standard business hours Pay: $20–$24/hour Type: Contract | 3 months, with potential to extend Benefits: This position is eligible for...
Recommended
-
Customer Experience Representative
Portland, TN
Job Title: Customer Experience Representative Industry: Manufacturing Location: Portland, TN Assignment Type: Direct Hire Pay: $18.00 - $19.00 / Per hour Work Schedule: Monday–Friday, 7-4p Benefits: This position is eligible for medical, dental, vision...
Recommended
-
Customer Service Account Manager
Elk Grove Village, IL
Job Title: Customer Service Account Manager Industry: Manufacturing Location (city, state): Elk Grove Village, IL Assignment Type: Direct Hire Pay: $65,000 – $72,000 / year Work Schedule: Monday–Friday, standard business hours; hybrid schedule with one...
Recommended
-
Customer Service Representative
Itasca, IL
Job Title: Customer Service Representative Location: Itasca, IL Assignment Type: Direct Hire Pay: $25–$27 per hour Work Schedule: 100% onsite, Monday–Friday, 8:00 AM–5:00 PM Benefits: This position is eligible for medical, dental, vision, and 401(k). A...
Recommended
-
SAP Buyer Support
Houston, TX
Job Title: SAP Buyer Support Location: Houston, TX Pay: $30 - $35 / hour Benefits: This role is eligible for medical insurance. Type: 4 month contract Job Summary: This role will provide hands‑on transactional support, including reviewing and convertin...
Recommended
-
Receptionist and Administrative Project Coordinator
Houston, TX
Job Title: Receptionist and Administrative Project Coordinator Location: Houston, TX Type: Contract-hire Pay: $25-$26/hr DOE Benefits: This position is eligible for medical, dental, vision, and 401(k). Position Summary: The Receptionist and Administrat...
Recommended
-
Product Support Specialist
Allen, TX
Job Title: Product Support Specialist Location (City, State): Allen, TX Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM Type of Employment: Direct Hire Compensation: $22.00 - $25.00 / hour Industry: Manufacturing / Building Materials Benefits: This ...
Recommended
-
Customer Service Lead
Pittsburgh, PA
Position: Customer Service Lead Location: Pittsburgh, PA 15205 (Robinson area — near the airport) Assignment Type: Full-Time, Long-Term Contract Compensation: $22 – $27 /hour Schedule: Monday–Friday, 8:00am – 4:00/5:00pm (some flexibility, OT eligible)...
Recommended
-
Customer Service Rep
Sugar Land Area, Texas
Position: Customer Service Rep Location: Katy, TX Employment: Contract to Hire Industry: Manufacturing Hours: Hybrid Pay: $25.00 - $30.00 DOE Benefits: This position is eligible for medical, dental, vision, and 401(k). The Customer Service Representat...
Recommended
-
Vehicle Ordering Specialist
Itasca, IL
Job Title: Vehicle Ordering Specialist Industry: Fleet Management Location (city, state): Itasca, IL Assignment Type: Direct Hire Pay: $53,000 - $55,000 / year Work Schedule: Monday–Friday, 9:00 AM–6:00 PM; 100% in office Benefits: This position is eli...
Recommended
-
Customer Service Representative
Tampa, FL
Job Title: Customer Service Representative Industry: Customer Service / Distribution Location (City, State): Tampa, FL Assignment Type: Contract-to-Hire Pay: $17.00 to $23.00 per hour Work Schedule: Monday – Friday | Full-Time Benefits: This position i...
Recommended
-
Customer Service Representative
Palatine, IL
Job Title: Customer Service Representative Industry: Logistics Location (city, state): Palatine, IL Assignment Type: Contract-to-Hire Pay: $20–$21/hour (based on experience) Work Schedule: Shift 1: Monday, Tuesday, Wednesday & Friday, 11:30 AM–8:00 PM ...
Recommended
-
Customer Service Representative
Chicago, IL
Job Title: Customer Service Representative Industry: Distribution Location (city, state): Rosemont, IL Assignment Type: Contract-to-Hire Pay: $21 – $21.50 / hour Work Schedule: Monday–Friday; call center hours are 7:00 AM–7:00 PM. Start times may range...
Recommended
-
Customer Service Representative
Austin, TX
Job Title: Customer Service Representative Industry: Customer Support / Call Center Location (City, State): Austin, TX (Onsite) Compensation: $18 – $20 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule:...
Recommended
-
Supply Chain Coordinator
Longview, TX
Job Title: Supply Chain Coordinator Location (City, State): Longview, TX Work Schedule: M-F, 8-5 Type of Employment: Contract to Hire Compensation: $22 - $24/hr Industry: Manufacturing Benefits: This position is eligible for medical, dental, vision, an...
Recommended
-
Expeditor and Logistics Assistant
Houston, TX
Job Title: Expeditor and Logistics Assistant Location: Houston, TX (North) Pay: $22-$23 Type: Contract-Hire Benefits are available the 1st day of the month following 60 days of employment. The following benefits available are medical, dental, and visio...
Recommended
-
Inside Sales Representative
Houston Metro Area, Texas
Position: Inside Sales Coordinator/Customer Service Rep Location: Houston, TX Employment: Contract to Hire Industry: Manufacturing Hours: M-Thurs 7:00am-4:00pm (Fridays - remote) Pay: $28.00 - $36.00 DOE Benefits: This position is eligible for medical,...
Recommended
-
Inside Sales Account Manager
Rockwall, TX
Job Title: Inside Sales Account Manager Location (City, State): Rockwall, TX Work Schedule: Monday - Friday, 8:00-5:00 CST Type of Employment: Direct Hire Salary: $50,000 - $65,000 / year Industry: Manufacturing Benefits: This position is eligible for ...
Recommended
-
Customer Service Representative
Tulsa, OK
Title: Customer Service Representative Industry: Manufacturing Location: Tulsa, OK Assignment Type: Contract to Hire Pay: $22-23/hr Schedule: Monday – Friday | Standard Business Hours (Overtime as needed) Benefits: This position is eligible for medical...
Recommended
-
Customer Service Representative
Oklahoma City, OK
Job Title: Customer Service Representative Location: Oklahoma City, Oklahoma Industry: Retail / Sales Support Pay: $17.50 - $18.00 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k About Our Client: Addison Group is hiri...
Recommended
-
Installation Coordinator
Rockville, MD
Job Title: Installation Coordinator Industry: Commercial Interiors / Office Furniture / Construction Support Location: Rockville, MD Assignment Type: Full-Time, Temporary (Tentative through December 31) Pay: $25 -$28 / Hour Work Schedule: Monday-Friday...
Recommended
-
Call Center Representative
Virginia
Job Title: Call Center Representative Industry: Financial Services / Professional Services / Call Center Location (city, state): Alexandria, VA (Onsite) Assignment Type: Contract | Approximately 2-3 months Pay: $18.00 - $21.00 per hour, commensurate wi...
Recommended
-
Senior Controls Technician
Houston, TX
Title: Senior Controls Technician (Building Automation Systems) Location: Dallas TX, San Antonio TX and Houston TX Salary: $95,000 - $115,000 / year Work Authorization: Must be authorized to work in the United States. Position is not eligible for spons...
Recommended
-
Customer Service Associate
Oklahoma City, OK
Job Title: Customer Service Associate Location: Oklahoma City, OK Industry: Financial Services Pay: $17.50-$18.50/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with our c...
Recommended
-
MEP Project Manager
Houston Metro Area, Texas
Location: Houston, Texas Schedule: Onsite Monday–Friday with regional travel to customer sites Compensation: $100,000-$120,000 Role Overview The MEP Project Manager is responsible for driving and managing project-based sales opportunities across mechan...
Recommended
-
Billing Coordinator
Woodstock, GA
Job Title: Billing Coordinator Location: Woodstock, GA Compensation: $19 / Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Responsibilities include, but are not limited to: Work closely with AR, Billing, Sales, and Ope...
Recommended
-
Customer Service Representative
Tampa Metro Area, Florida
Job Title: Customer Service Representative Industry: Customer Service / Professional Services Location (City, State): Tampa, FL Assignment Type: Full-Time Pay: $50,000 - 60,000 / year Work Schedule: Monday – Friday | 40 hours per week Benefits:This pos...
Recommended
-
Customer Service Manager
Irving, TX
Job Title: Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M – F, 10:30 am – 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services Benefits: This position is eligible for a comp...
Recommended
-
Customer Operations Lead Specialist
Rosemont, IL
Job Title: Customer Operations Lead Specialist Industry: Membership Association Location (city, state): Rosemont, Illinois Assignment Type: Contract to Hire Pay: $83,000 – $85,000 / yearly based on experience and qualifications Work Schedule: Hybrid – ...
Recommended
-
Logistics Coordinator
Columbus, OH
Job Title: Logistics Coordinator Location: Columbus, OH (Fully Onsite) Industry: Transportation, Logistics, and Freight Management Pay: $19 – $20 / hour (Contract) Benefits: This position is eligible for Medical, Vision, Dental, and 401k Job Descriptio...
Recommended