Medical Customer Service Representative
Tulsa, OK
Category: Healthcare
Reference ID: 10077537
Shortcut: http://addisongroup.gosnaphop.com/C8r49l
Job Title: Medical Customer Service Representative
Location: Tulsa, OK
Industry: Healthcare / Patient Financial Services
Pay: $18 per hour
Benefits: This position is eligible for medical, dental, vision, life insurance and 401k.
About Our Client:
Addison Group is partnering with a healthcare organization seeking compassionate and customer-focused Medical Customer Service Representative to assist patients with Medicaid eligibility, enrollment, and renewal processes. This is a great opportunity for someone who enjoys helping others, is comfortable on the phone, and wants to make a meaningful impact by connecting patients with healthcare coverage.
Job Description:
The Medical Customer Service Representative will assist patients through the Medicaid enrollment and renewal process by handling inbound and outbound calls, verifying eligibility information, and guiding patients through application requirements. This role combines customer service, healthcare knowledge, and administrative support in a fast-paced environment.
Key Responsibilities:
- Assist patients with new Medicaid applications, renewals, and re-enrollment.
- Conduct outbound calls to patients regarding enrollment status and upcoming Medicaid expirations.
- Respond to inbound calls from patients with questions about Medicaid eligibility and enrollment.
- Verify and update patient demographic and financial information, including household size, income, citizenship status, and date of birth.
- Assist patients with resetting Medicaid account information and navigating enrollment issues.
- Accurately document all patient interactions within the EMR system.
- Educate patients on available Medicaid benefits and encourage eligible individuals to complete the enrollment process.
- Coordinate with Medicaid representatives and patients to help resolve enrollment issues.
- Maintain accurate records while providing exceptional customer service.
Requirements:
- Recent healthcare customer service, receptionist, patient access, insurance verification, Medicaid enrollment, or patient financial services experience required.
- Comfortable handling a high volume of inbound and outbound phone calls.
- Understanding of health insurance, Medicaid, insurance verification, or authorizations.
- Experience working with EMR systems and entering patient information accurately.
- Strong communication, customer service, and problem-solving skills.
- Ability to multitask while maintaining accuracy and professionalism.
- Comfortable discussing sensitive financial and personal information with patients.
Additional Details:
- Schedule: Monday–Friday, 8:00 AM – 5:00 PM
- Work Model: Fully onsite
- Environment: Patient financial services/call center with occasional patient interaction
- Start Date: ASAP
Perks
- Monday–Friday schedule with no weekends
- Opportunity to make a positive impact by helping patients obtain healthcare coverage
- Supportive team environment
- Excellent opportunity to grow within healthcare administration and patient financial services
- Gain valuable experience with Medicaid enrollment, eligibility, and patient advocacy
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#HC3
-
Bilingual Medicaid Enrollment Specialist
New Haven, CT
Position: Bilingual Medicaid Enrollment Specialist Location: Remote Industry: Healthcare Technology / Patient Enrollment Services Pay: $24-30/hr Benefits: The position is eligible for medical, dental, vision, and 401(k) About Our Client Our client is a...
Recommended
-
Customer Service Representative
Phoenix, AZ
Job Title: Customer Service Representative Location: Phoenix, AZ Industry: Healthcare Pay: $17.50/hour About Our Client: Our client, a well-established healthcare provider in Phoenix, AZ, is seeking a dedicated Customer Service Representative. This is ...
Recommended
-
Patient Access Specialist
Tacoma, WA
Position: Overnight Patient Access Specialist - Tacoma, WA Location: Onsite in Tacoma, WA Pay: $17 - $24/ Hour DOE Benefits: This position is eligible for medical, dental, vision, and 401(k) Hours: 7:30pm-6am Job Description The Patient Access Speciali...
Recommended
-
Patient Access Specialist - Williston, ND
Williston, ND
Position: Patient Access Specialist - Williston, ND Location: Onsite in Williston, ND Pay: $17 - $23/ Hour DOE Benefits: This position is eligible for medical, dental, vision, and 401(k) Hours: Su/Mo/Wed/Thu/Fri 3:30pm-12pm Job Description The Patient ...
Recommended
-
Emergency Department Registration Representative (OVERNIGHT)
Chicago Metro Area, Illinois
Job Title: Emergency Department Registration Representative Industry: Healthcare Administration / Patient Access Location: Chicago, IL Assignment Type: Contract-to-Hire Pay: $19.00 - $21.00 per hour Work Schedule: Full-Time, Overnight Shift, 11:00 PM -...
Recommended
-
Referral Coordinator
Dallas, TX
Position: Referral Coordinator – Healthcare Pay: $18 – $20 per hour Job Type: Contract (2–3 Months) Location: Dallas, TX (Onsite) Schedule: Monday–Thursday, 8:00 AM–5:00 PM | Friday, 8:00 AM–12:00 PM Start Date: ASAP Benefits: This position is eligible...
Recommended
-
Sales Representative
Columbia, TN
Role: Sales Representative Location: Columbia. TN Employment Type: Contract to hire Pay Rate: $20-25 / hour Benefits: This role is eligible for medical, dental, vision and 401k. About the Role We're looking for a motivated and customer-focused Inside S...
Recommended
-
Insurance Verification Specialist
Phoenix, AZ
Job Title: Insurance Verification Specialist (Contract-to-Hire) Location (city, state): Phoenix, AZ 85016 Industry: Healthcare / Revenue Cycle Pay: $19.00 – $21.00 / hour Benefits: Medical, dental, and vision coverage, 401(k), paid holidays and plus PT...
Recommended
-
Customer Service Representative
Austin, TX
Job Title: Customer Service Representative Industry: Customer Support / Call Center Location (City, State): Austin, TX (Onsite) Compensation: $18 – $20 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule:...
Recommended
-
Bilingual Patient Service Representative
Wilmington, DE
Job Title: Bilingual Patient Service Representative Location: Wilmington, DE Industry: Community Health / Healthcare Administration Pay: $15.00 – $17.00 / Hour (based on experience) Benefits: The position is eligible for medical, dental, vision, and 40...
Recommended
-
Bilingual Patient Service Representative
Wilmington, DE
Job Title: Bilingual Patient Service Representative Location: Wilmington, DE Industry: Community Health / Healthcare Administration Pay: $15.00 – $17.00 / Hour (based on experience) Benefits: The position is eligible for medical, dental, vision, and 40...
Recommended
-
Medical Receptionist
McLean, VA
Job Title: Medical Receptionist Type: Contract-to-Hire Location (city, state): McLean, VA Industry: Healthcare Pay: $20–$22/hr About Our Client: Addison Group is partnering with a well-established, high-end medical practice in the Tysons area. This bus...
Recommended
-
Call Center Representative
Virginia
Job Title: Call Center Representative Industry: Financial Services / Professional Services / Call Center Location (city, state): Alexandria, VA (Onsite) Assignment Type: Contract | Approximately 2-3 months Pay: $18.00 - $21.00 per hour, commensurate wi...
Recommended
-
Insurance Verification & Authorization Coordinator
Evesham, NJ
Position: Insurance Verification & Authorization Coordinator Location: Marlton, NJ Industry: Behavioral Health Pay: $26-$28/hour (based on experience) Benefits: This position may be eligible for medical, dental, vision, and 401(k). About Our Client Our...
Recommended
-
Bilingual Call Center Manager
Bedford, TX
Job Title: Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth, TX Assignment Type: Direct Hire Pay: $75,000–$90,000 annually + monthly performance bonus opportunity Work Schedule: Full-time | Monday–Friday ...
Recommended
-
Receptionist
Tampa, FL
Job Title: Receptionist Industry: Healthcare Location (City, State): Tampa, FL Assignment Type: Contract Pay: $18 / hr Work Schedule: Full-Time Benefits: This position is eligible for medical, dental, vision, and 401(k). About The Company: Addison Grou...
Recommended
-
Bilingual Healthcare Coordinator
Wilmington, DE
Job Title: Bilingual Healthcare Coordinator Location: Wilmington, DE Industry: Community Health / Healthcare Administration Pay: $15.00 – $17.00 / Hour (based on experience) Benefits: The position is eligible for medical, dental, vision, and 401(k) ben...
Recommended
-
Inside Sales Representative
Frederick, MD
Job Title: Inside Sales Representative Industry: Financial Services / Insurance Location (City, State): Frederick, MD Assignment Type: Direct Hire Pay: $40,000 base salary + uncapped commission (OTE typically $70,000–$90,000) Work Schedule: Monday–Frid...
Recommended
-
Refunds Specialist
Charlotte, NC
Title: Refunds Specialist Location: Charlotte, NC Compensation: $21.00 – $28.00 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits. About the Opportunity: Addison Group is seeking a Refunds Specialist on behal...
Recommended
-
Patient Account Representative
Frisco, TX
Position: Medical Collector (Patient Accounts Representative) – Remote Pay: $18 –$20 per hour Job Type: Direct Hire Location: Fully Remote (Must reside in an approved state) Schedule: Flexible Scheduling Available Benefits: This position is eligible fo...
Recommended
-
Benefits Administrator (Dayforce)
Chicago, IL
Job Title: Benefits Administrator (Dayforce) Industry: Insurance Location: Remote (U.S.) Assignment Type: Contract – Approx. 6 months Pay: $35.00–$40.00 per hour Work Schedule: Monday–Friday, 8:30 AM–5:00 PM CST Benefits: This position is eligible for ...
Recommended
-
Collections Specialist (Medical)
Bethesda, MD
Job Title: Collections Specialist Type: Contract Location (city, state): Bethesda, MD Industry: Healthcare Revenue Cycle Pay: $20–$23/hr About Our Client: Addison Group is partnering with our client, a reputable healthcare organization, to identify a s...
Recommended
-
Surgery Scheduler
Houston, TX
Job Title: Surgery Scheduler Location: Houston, TX - Downtown Industry: Healthcare / Specialty Clinic Pay: $19–$22 per hour Job Type: Contract-to-Hire Benefits: This position is eligible for medical, dental, vision, life insurance and 401k. About Our C...
Recommended
-
Patient Financial Services Account Rep
Chicago, IL
Job Title: Patient Financial Services (PFS) Account Representative Industry: Healthcare Revenue Cycle / Patient Financial Services Location: Chicago, IL Assignment Type: Contract-to-Hire Pay: $24.00 - $26.00 per hour Work Schedule: Full-Time, Monday-Fr...
Recommended
-
Customer Service Representative
Dallas Metro Area, Texas
Job Title: Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17.00 - $17.50 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: O...
Recommended
-
Member Services Representative
Reston, VA
Job Title: Member Services Representative / Teller Industry: Financial Services / Credit Union Location (City, State): Reston, VA Assignment Type: Contract-to-Hire (Eligible for permanent hire after approximately 4 months) Pay: $22.00/hour Work Schedul...
Recommended
-
Customer Service Representative
Orange County Metro Area, California
Job Title: Customer Service Representative Location: Irvine, California Industry: Luxury Hospitality Pay: $23 - $27 / hour Benefits: This role is eligible for medical, dental and vision. Job Description: We are seeking a polished, customer-focused Cust...
Recommended
-
Administrative Support Specialist
Oklahoma City, OK
Job Title: Administrative Support Specialist Location: Oklahoma City, OK Industry: Office / Professional Services Pay: $17 - $19 / Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is part...
Recommended
-
Benefits Analyst
New York, NY
Job Title: Benefits Analyst Industry: Human Resources / Benefits Administration Location (City, State): New York, NY Assignment Type: Contract-to-Hire Pay: $25.00-$28.00/hour Work Schedule: Full-time | Monday-Friday | 9:00 AM-5:00 PM | Hybrid (3 days o...
Recommended
-
Accountant
Preston, WA
Accountant Location: Issaquah, WA (Onsite) Our client is a growing equipment services company serving customers throughout the Pacific Northwest. They are known for delivering exceptional customer service, high-quality equipment solutions, and maintain...
Recommended