Salesforce Senior Analyst - Support - Remote - NO PST - USA Only
Des Plaines, IL
Category: AIM
Reference ID: 10069527
Shortcut: http://addisongroup.gosnaphop.com/sVO8F7
Title: Salesforce Support Senior Analyst (Confidential – Fintech)
Location: Remote (MST, EST or CST) - No PST - USA based only.
Salary Range: $150,000 + 6% Bonus
Benefits: Health, Dental, 401K and others
Position is not eligible for sponsorship.
A rapidly growing fintech organization is scaling its Salesforce ecosystem and seeking a Senior Salesforce Analyst (Support) to play a key role in stabilizing and optimizing a complex, high-volume environment.
This company operates at the intersection of payments and financial technology, supporting retailers and financial institutions with modern transaction infrastructure. Following multiple acquisitions, they are investing heavily in improving system performance, scalability, and internal workflows.
What You’ll Do
- Manage and improve Salesforce support operations in a 20–30 ticket/day environment
- Identify inefficiencies and drive process improvements across workflows
- Partner closely with developers and solution architects to enhance system performance
- Leverage AI tools (Claude, Grok, etc.) to improve support efficiency and automation
- Help bridge gaps created by rapid growth and system integration efforts
What They’re Looking For
- 8+ years of Salesforce experience (strong support focus)
- Proven ability to improve ticket flow and operational processes
- Experience working cross-functionally with technical teams
- Hands-on experience with AI tools (non-ChatGPT)
- Self-starter mindset with strong problem-solving ability
Why This Role
- High-impact role within a growing Salesforce organization (6 new hires)
- Opportunity to shape systems post-acquisition
- Fully remote with strong compensation and bonus structure
- Direct visibility into leadership and roadmap initiatives
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