Bilingual Collections Specialist
Philadelphia, PA
Category: Finance and Accounting
Reference ID: 10062868
Shortcut: http://addisongroup.gosnaphop.com/ndwDDP
Job Title: Bilingual Collections Specialist (Spanish/English)
Location: Philadelphia, PA
Industry: Employee Benefits / Member Services
Pay: $45,000 – $50,000 / year (based on experience)
About Our Client:
Addison Group is partnering with a respected, mission-driven organization in Philadelphia that provides essential benefits and support services to its member community. They are seeking a bilingual professional who thrives in a service-focused environment, enjoys problem-solving, and can handle detailed data entry with accuracy.
Job Description:
The Bilingual Collections Specialist will serve as a primary point of contact for members and employers, handling inquiries, processing financial contributions, and assisting with account-related issues. This role requires strong phone communication, excellent attention to detail, and the ability to manage repetitive data tasks efficiently.
Key Responsibilities:
- Respond to member and employer questions by phone and email with professionalism and clarity
- Enter contribution and payment information with speed and accuracy
- Review accounts for discrepancies and follow up as needed
- Assist employers in accessing and navigating an online remittance portal
- Generate weekly and monthly reports for internal review
- Maintain organized records and ensure compliance with established guidelines
- Support ongoing updates to benefit policies and internal procedures
- Provide a positive customer experience to everyone you interact with
Qualifications:
- Bilingual Spanish/English required
- Previous experience in customer service, call center, benefits, collections, or related environment
- Strong data entry skills and comfort with repetitive, detail-heavy tasks
- Proficiency with Microsoft Office Suite
- Ability to maintain confidentiality with sensitive information
- Problem-solving mindset and ability to work both independently and within a team
- Excellent verbal and written communication skills
Additional Details:
- Schedule: Monday–Friday, fully onsite
- After a 90-day probation period, employees may be eligible for 1 remote day per week
- Client is motivated to fill this position before year-end
Perks:
- Employer-paid medical, dental, and vision benefits
- Employer-funded retirement plan
- Tuition reimbursement opportunities
- Generous PTO starting in year one
- Health Reimbursement Account
- Weekly pay
- Long-term stability and growth potential
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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