Switchboard Operator
Houston Metro Area, Texas
Category: Administrative
Reference ID: 10062910
Shortcut: http://addisongroup.gosnaphop.com/ILgtTu
Job Title: Switchboard Operator
Location (city, state): Houston, TX
Industry: Healthcare
Assignment Type: 3-month contract with potential for
contract-to-hire
Pay: $20 per hour
Benefits: This position is eligible for medical, dental, vision,
and 401(k).
Job Duties:
• Answer and route 100–125 incoming calls per day with professionalism and accuracy
• Provide appointment confirmations and general patient support
• Assist providers calling for providers and relay information regarding orders
• Respond to inquiries from outpatient facilities and internal departments
• Document call activity and follow communication protocols
• Deliver excellent customer service to patients, providers, and staff
• Collaborate with remote operators and onsite team members
Qualifications:
• 2+ years of customer service or call center experience
• Healthcare experience required
• Proficiency with phone systems, Outlook, and Microsoft Teams
• Experience working with a ticketing system (Canopy or similar)
• Strong communication and multitasking skills
• Ability to handle high call volume with professionalism
• Bilingual Spanish is a plus
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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