Customer Service Representative
Virginia
Category: Administrative
Reference ID: 10075799
Shortcut: http://addisongroup.gosnaphop.com/NwWSwV
Job Title:
Customer Service Representative
Industry:
Healthcare / Nonprofit
Location (City, State):
Remote (United States)
Assignment Type:
Long-term Contract
Pay:
$20/hour
Work Schedule:
Monday – Friday, 9:00 AM – 5:30 PM
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with a mission-driven organization dedicated to supporting individuals and communities through education, outreach, and resource-based services. Our client is seeking compassionate and customer-focused professionals who are passionate about helping others and delivering exceptional service.
Job Description:
The CSR serves as a primary point of contact for customers seeking information, guidance, and support. This role provides assistance through phone, email, and chat while navigating multiple systems and resources to deliver accurate and timely information. The ideal candidate is empathetic, detail-oriented, and thrives in a fast-paced customer service environment.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assess customer needs and provide appropriate information, resources, and support.
• Research and resolve inquiries using internal systems, databases, and online tools.
• Effectively communicate information in a clear, concise, and customer-friendly manner.
• Manage multiple priorities while maintaining service and quality standards.
• Identify recurring customer concerns and communicate feedback to internal teams.
• Support onboarding and training initiatives for new team members when needed.
• Maintain accurate records and documentation of customer interactions.
• Collaborate with colleagues to ensure a positive and seamless customer experience.
• Adhere to established policies, procedures, and performance expectations.
Qualifications:
• High school diploma or equivalent required.
• Minimum of 2 years of customer service, member services, contact center, or call center experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Ability to quickly learn new software systems and technology platforms.
• Excellent active listening, problem-solving, and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work independently and collaboratively within a team environment.
• Bilingual Spanish (written and verbal) is a plus.
Additional Details:
• Fully remote opportunity.
• Recent college graduates with strong customer-facing experience are encouraged to apply.
• High-volume customer interaction environment.
• Opportunity to make a meaningful impact while supporting individuals seeking important resources and information.
• Collaborative and supportive team culture.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.
-
Call Center Agent
Palatine, IL
Job Title: Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour (based on experience) Hours: Tuesday-Saturday | 7am-3:30pm OR 11:30am-8pm Benefits: This position is eligible for medical, dental, vision, and 401(...
Recommended
-
Bilingual HR Specialist
Oklahoma City, OK
Job Title: Bilingual HR Specialist Location: Oklahoma City, Oklahoma Industry: Professional Services Pay: $45000 - $65000 / Year Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering ...
Recommended
-
Customer Success Manager
Centennial, CO
Job Title: Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits: Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is partnering with a well-established manufacturi...
Recommended
-
Medical Scheduler
Munster, IN
Title: Medical Scheduler Location: Hammond, IN (Onsite) Compensation: $17 - $20 per hour (based on experience) Employment Type: Contract-to-Hire Industry: Healthcare / Patient Access / Call Center Work Schedule: Monday-Friday, 9:00 AM-5:30 PM Benefits:...
Recommended
-
Deductions Analyst
Austin-Round Rock-San Marcos Metro Area, Texas
Role: Deductions Analyst Location: Austin, TX Onsite Pay Rate: $30/hr Job Type: Full-Time Benefits: This position is eligible for medical, dental, vision, and bonus. Internal Job ID: 10070720 We are looking for a deductions analyst on a contract basi...
Recommended
-
Concierge
Newark Metro Area, New Jersey
Job Title: Concierge Location: Bergen County, NJ Industry: Transportation Pay: $23–27/hour (depending on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client Addison Group is partnering with our clie...
Recommended
-
Customer Service Representative
Virginia
Job Title: Customer Service Representative Industry: Real Estate / Call Center / Home Services Location: Alexandria, VA (100% on site) Assignment Type: Contract (~6 months) Pay: $18-22/hour (commensurate with experience) Work Schedule: Monday–Friday | ...
Recommended
-
Assistant Property Manager
Plano, TX
Job Title: Assistant Property Manager Location: Plano, TX Work Schedule: Monday – Friday, standard business hours Type of Employment: Direct Hire Compensation: $65000 – $75000 / Year Industry: Commercial Real Estate / Property Management Benefits: This...
Recommended
-
Human Resources Coordinator
District of Columbia
Job Title: Human Resources Coordinator Industry: Nonprofit Trade Association Location (city, state): Washington, DC (Hybrid) Assignment Type: Contract | 4-6 months Pay: $22 - 25/hour depending on experience Work Schedule: Monday – Friday, 8:00 AM – 5:0...
Recommended
-
Legal Assistant
Nashville, TN
Job Title: Legal Assistant Location (city, state): Nashville, TN Industry: Legal / Professional Services Pay: $65,000 - $80,000 annually (depending on experience) About Our Client: Addison Group is partnering with our client, a highly respected profess...
Recommended
-
Dental Treatment Coordinator
Albany Metro Area, New York
Title: Dental Treatment Coordinator Location: Albany, NY area (must be able to travel occasionally between nearby practice locations) Compensation: $23–$27/hour, depending on experience Industry: Dental / Healthcare Benefits: The position is eligible f...
Recommended
-
Payroll Specialist - Leesburg, VA
Leesburg, VA
Position Title: Payroll Specialist Location: Leesburg, VA (Hybrid) Assignment Type: Temp-to-Permanent Compensation: $27.00 - $32.00 / Per Hour Work Schedule: M-F, 9-5 Benefits: This position is eligible for Medical, Dental, Vision, and 401(k) Job Descr...
Recommended
-
Client Account Manager
Elk Grove Village, IL
Job Title: Project Manager / Account Manager Location (city, state): Hybrid Industry: Manufacturing Pay: $70,000–$95,000 annually (depending on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: A...
Recommended
-
Patient Access Specialist - Garrison
Garrison, ND
Job Description The Patient Access Specialist is responsible for supporting the patient intake and registration process within a healthcare organization. This role serves as a primary point of contact for patients and helps ensure accurate scheduling, ...
Recommended
-
Patient Access Specialist - Park Rapids
Park Rapids, MN
Job Description The Patient Access Specialist is responsible for supporting the patient intake and registration process within a healthcare organization. This role serves as a primary point of contact for patients and helps ensure accurate scheduling, ...
Recommended
-
Patient Access Specialist - Gig Harbor
Gig Harbor, WA
Job Description The Patient Access Specialist is responsible for supporting the patient intake and registration process within a healthcare organization. This role serves as a primary point of contact for patients and helps ensure accurate scheduling, ...
Recommended
-
Patient Access Specialist - Bismark
Bismarck, ND
Job Description The Patient Access Specialist is responsible for supporting the patient intake and registration process within a healthcare organization. This role serves as a primary point of contact for patients and helps ensure accurate scheduling, ...
Recommended
-
Patient Access Specialist - Omaha
Omaha, NE
Job Description The Patient Access Specialist is responsible for supporting the patient intake and registration process within a healthcare organization. This role serves as a primary point of contact for patients and helps ensure accurate scheduling, ...
Recommended
-
Patient Access Specialist - Turtle Lake
Turtle Lake, ND
Job Description The Patient Access Specialist is responsible for supporting the patient intake and registration process within a healthcare organization. This role serves as a primary point of contact for patients and helps ensure accurate scheduling, ...
Recommended
-
Patient Access Specialist - Midland Papillion
Papillion, NE
Position: Patient Access Specialist - Midland Papillion Pay: $17-$21/hr DOE Benefits: This position is eligible for medical, dental, vision, and 401(k) Job Description The Patient Access Specialist is responsible for supporting the patient intake and r...
Recommended
-
Inside Sales Account Manager
Rockwall, TX
Job Title: Inside Sales Account Manager Location (City, State): Rockwall, TX Work Schedule: Monday - Friday, 8:00-5:00 CST Type of Employment: Direct Hire Salary: $50,000 - $65,000 / year Industry: Manufacturing Benefits: This position is eligible for ...
Recommended
-
Legal Assistant
Austin, TX
Legal Assistant (Appellate Practice) Location: Austin, TX (Downtown Austin) Schedule: Hybrid | In Office Monday-Thursday, Remote Friday (business needs permitting) Compensation: $70,000-$83,000+ DOE Bonus: Annual Performance Bonus Job Type: Direct Hire...
Recommended
-
Customer Service Representative
Houston, TX
Job Title: Customer Service Representatives Location: Houston, TX Pay: $24 - $28 / hour Benefits: This position is eligible for health, dental, vision, insurance, and 401(K). The Customer Service Representative serves as the primary point of contact fo...
Recommended
-
Patient Access Specialist - Silverdale
Silverdale, WA
Medical Customer Service Representative Location: Onsite in Silverdale, WA Schedule: Various shifts available Pay: $17-$24 per hour (dependent on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Description T...
Recommended
-
Patient Access Specialist - Kerney
Kearney, NE
Medical Customer Service Representative Location: Onsite in Kearney, NE Schedule: Various shifts available Pay: $17-$24 per hour (dependent on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Description The ...
Recommended
-
Medical Customer Service Representative
Roseburg, OR
Role: Medical Customer Service Representative Location: Dickinson, ND Schedule: Various shifts available Pay: $17-$24 per hour (dependent on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Description The Pa...
Recommended
-
Medical Customer Service Representative
Dickinson, ND
Medical Customer Service Representative Location: Dickinson, ND Schedule: Various shifts available Pay: $17-$24 per hour (dependent on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Description The Patient ...
Recommended
-
Bilingual Call Center Representative
Tysons, VA
Job Title: Dispute Resolution Specialist I (Bilingual English/Spanish) Industry: Call Center/Non-profit Location (city, state): McLean, VA (Hybrid role after training) Assignment Type: Contract-to-Hire (long-term contract with potential for conversion)...
Recommended
-
Medical Call Center Specialist
Bethesda, MD
Job Title: Call Center Specialist (Medical Call Center) Location (city, state): Bethesda, MD Onsite for training (no more than 1 week) Fully remote aside from any onsite all-hands meetings Must reside within the DMV area for onsite meetings as needed I...
Recommended
-
Case Manager
Frederick, MD
Job Title: New Business Case Manager Industry: Life Insurance Location (city, state): Frederick, MD (Hybrid) Assignment Type: Direct Hire Pay: $55,000 – $62,000 annually Work Schedule: Full-time, Monday–Friday, standard business hours (Hybrid: 2 days r...
Recommended