Help Desk Technician
Anywhere
Category: Information Technology
Reference ID: 10075676
Shortcut: http://addisongroup.gosnaphop.com/qbumkr
Title: Help Desk Technician
Location: Remote in these states AL, AZ, CA, CO, CT, DC, FL, GA, IL, IN, MD, MA, MN, NE, NV, NJ, NY, NC, OH, OK, OR, PA, SC, TN, TX, VA, WA, and WI
Job Type: Full-Time | Exempt
Salary: $51,000 - $82,000
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Position is not eligible for sponsorship.
Summary
The Help Desk Technician is a key member of the IT Department, delivering a high-quality technology experience for attorneys, staff, and business services teams. This role provides end-user technical support across a range of systems and devices, ensuring timely resolution of issues while maintaining a strong customer service focus.
This position requires a balance of technical troubleshooting ability, attention to detail, and effective communication skills to support a fast-paced professional services environment.
Available Shifts (ET)
- Wednesday–Sunday: 3:30 PM – 12:00 AM
- Saturday–Monday: 11:30 PM – 1:00 PM
- Saturday–Wednesday: 7:00 AM – 3:30 PM
Duties and Responsibilities
- Provide first-line technical support for hardware, software, mobile devices, remote access, and firm applications via phone, email, and ticketing systems
- Accurately document, track, and manage incidents and service requests through the help desk system
- Troubleshoot and resolve technical issues ranging from basic to moderately complex, escalating when appropriate
- Monitor tickets to ensure timely resolution and follow up with users to confirm issue closure and satisfaction
- Collaborate with cross-functional IT teams to resolve incidents and support service delivery
- Maintain working knowledge of supported applications, including Microsoft 365 and document management systems
- Contribute to knowledge management by creating and updating knowledge base articles and documentation
- Identify recurring issues and trends and assist in improving processes and service quality
- Deliver exceptional customer service to both technical and non-technical users
- Uphold high standards of confidentiality, discretion, and integrity, particularly with sensitive firm and client information
Qualifications
Education & Credentials
- Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
- Relevant technical certifications are a plus
Experience
- 3+ years of Help Desk or IT support experience
- Experience in a law firm or professional services environment strongly preferred
- Experience supporting enterprise environments including Windows 11, Microsoft 365, and mobile devices
- Experience working in a remote or hybrid support model preferred
Skills & Expectations
- Strong troubleshooting and analytical skills
- Excellent communication and customer service skills with strong phone etiquette
- Ability to explain technical concepts to non-technical users
- High attention to detail and strong organizational skills
- Ability to manage multiple priorities and work under pressure
- Ability to work independently and collaboratively within a team
- Commitment to continuous learning and professional development
- Ability to maintain confidentiality of firm and client information
Work Conditions
- Fully remote
- Standard business hours with flexibility for after-hours and on-call support
- Ability to work overtime and provide holiday support as needed
| Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. |
IND 005-009
-
Help Desk Manager
Reston, VA
Title: Help Desk Manager Location: 4 days a week onsite in Reston Job Type: Full-Time | Exempt Salary: $115,000 - $120,000 / Year Benefits: This position is eligible for medical, dental, vision, and 401(k). Position is not eligible for sponsorship. A H...
Recommended
-
Level II IT Support Specialist
Albuquerque, NM
Reports To Service Desk Manager Position Summary This position is responsible for providing the highest-level complex deskside technical support (including answering user PC and software questions and providing resolution to issues), maintaining a log ...
Recommended
-
Associate Customer Service Representative
Chicago, IL
Job Title: Associate Customer Service Representative Location (city, state): Chicago, IL Industry: Distribution Pay: $21.50/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is hiring an A...
Recommended
-
Administrative Assistant
Dallas Metro Area, Texas
Job Title: Administrative Assistant Location: Dallas, TX Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM Type of Employment: 6-Month Contract Compensation: $22.00 - $24.00 / Hourly Industry: Administrative Support Benefits: This position may be eligi...
Recommended
-
Front Office Specialist
Atlanta, GA
Title: Front Office Specialist Location: Atlanta, GA Compensation: $18.00 – $19.00 per hour (up to $20.00 with relevant specialty experience) Benefits: This position may be eligible for medical, dental, vision, PTO, 401(k), and HSA benefits upon hire. ...
Recommended
-
Administrative Assistant
Washington, DC
Job Title: Administrative Assistant Industry: Professional Services / Consulting Location (city, state): Washington, DC Assignment Type: Contract-to-Hire (approximately 3 months) Pay: $28.00 – $31.00 / Hourly (depending on experience) Work Schedule: Mo...
Recommended
-
Facilities Maintenance Technician (Warehouse & Refrigeration)
Lorton, VA
Job Title: Facilities Maintenance Technician (Warehouse & Refrigeration) Industry: Warehouse Operations / Facilities Maintenance Location: Lorton, VA Assignment Type: Direct Hire Pay: $68,000 – $72,000 / Annually (depending on experience) Work Schedule...
Recommended
-
Weekend Receptionist
Chicago, IL
Job Title: Weekend Receptionist Location: Chicago, IL – Gold Coast Industry: Hospitality Compensation: $18.00 – $20.00 / Per Hour Work Schedule: Saturdays & Sundays, 3:00 PM – 11:00 PM Benefits: This position is eligible for medical, dental, vision, an...
Recommended
-
Account Representative
Washington, DC
Job Title: Account Representative Industry: Nonprofit / Association Management Location (city, state): Remote Assignment Type: Contract – 3 months with potential extension Pay: $18 - $20 / hour (depending on experience) Work Schedule: Monday – Friday, ...
Recommended
-
Executive Assistant
San Francisco Metro Area, California
Job Title: Executive Assistant Location (city, state): San Francisco, CA (Hybrid – 4 days onsite, 1 remote Friday) Industry: Private Equity / Professional Services Pay: $120,000 - $140,000 annually, depending on experience Benefits: This position is el...
Recommended
-
Corporate Paralegal
Fort Worth, TX
Job Title: Corporate Paralegal Location: Fort Worth, TX Schedule: Monday–Friday, 8:00 AM – 5:00 PM Employment Type: Direct Hire | Full-Time | Exempt Compensation: $90,000 / Year plus bonus potential Industry: Energy / Real Estate Benefits: This positio...
Recommended
-
Recepionist
North Bethesda, MD
Job Title: Receptionist Industry: Senior Living Location: North Bethesda, MD Assignment Type: Contract Pay: $16 – $18 / Hour Work Schedule: Full-time, Monday–Friday, 8:00 AM – 4:00 PM Benefits: This position is eligible for medical, dental, vision, and...
Recommended
-
Learning & Development Lead
Erie, PA
Job Title: Learning & Development Lead Industry: Nonprofit / Healthcare / Behavioral Health Location (City, State): Erie, PA Assignment Type: Direct Hire Pay: $65,000 – $70,000 annually Work Schedule: Monday–Friday, 8:30 AM – 4:00 PM. Candidates must b...
Recommended
-
Bilingual Human Resources Assistant
Montgomery Village, MD
Job Title: Bilingual HR Assistant Industry: Nonprofit Location (city, state): Montgomery Village, MD / Bethesda, MD (Must be commutable to both) Assignment Type: Contract-to-Hire Pay: $20-25/hour (depending on experience) Work Schedule: Monday – Friday...
Recommended
-
HR Generalist
Washington, DC
Job Title: HR Generalist Industry: Nonprofit / Association Location (City, State): Washington, DC Assignment Type: Contract-to-Hire (target conversion after approximately 4 months based on performance) Pay: $30-$34/hour (depending on experience) Work S...
Recommended
-
Service Coordinator
Aurora, CO
Job Title: Service Coordinator Location: Aurora, Colorado Industry: Mechanical Services / Construction Services Pay: $25 - $32/hour Benefits: Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is partnering with a well-establish...
Recommended
-
Manufacturing IT Support Specialist
Niles, IL
Position Title: Manufacturing IT Support Specialist Location: Niles, IL Job Type: Contract Pay Rate: $31 / Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About our client: We are seeking an IT Support Specialist to pr...
Recommended
-
Legal Support Specialist
Reston, VA
Job Title: Legal Support Specialist Industry: Legal Services Location: Reston, VA Assignment Type: Direct Hire Pay: $38.50 - $47 / Hour ($80,080 - $97,760 annually) Work Schedule: Monday – Friday | 9:00 AM – 6:00 PM Hybrid schedule: 4 days onsite, 1 re...
Recommended
-
Receptionist
Philadelphia, PA
Position Title: Receptionist Location: Philadelphia, PA Assignment Type: Contract – Full-Time Compensation: $20/hour Work Schedule: 8:00 AM – 4:00 PM or 9:00 AM – 3:00 PM (based on coverage needs) On-Site or Hybrid: Fully On-Site Benefits: This positio...
Recommended
-
Practice Team Assistant
Reston, VA
Job Title: Practice Team Assistant Industry: Legal Services / Professional Services Location (City, State): Reston, VA Assignment Type: Direct Hire Pay: $54,080 – $66,560 / Annually Work Schedule: Full-time, 40 hours/week | Onsite 4 days per week, 1 re...
Recommended
-
Office Administrator
Tempe, AZ
Job Title: Office Administrator Location (city, state): Phoenix, AZ Compensation: $20–$25/hour (Contract-to-Hire) Benefits: This position is eligible for medical, dental, vision, and 401(k). Industry: Construction Work Schedule: Monday–Friday, 7:00 AM ...
Recommended
-
Service Desk Specialist Level 2
Virginia
The Service Desk Specialist II role provides Tier 2 support to clients, addressing and resolving desktop hardware, software, and peripheral issues while maintaining recurring onsite commitments to designated client(s). As a key part of the support team...
Recommended
-
Office Administrator
Washington, DC
Job Title: Office Administrator Industry: Professional Services / Consulting Location: Washington, DC (100% In Office) Assignment Type: Direct Hire Pay: $85000 – $105000 / Year (depending on experience) Work Schedule: Monday–Friday, 9:00 AM – 5:30 PM w...
Recommended
-
Medical Scheduler
Munster, IN
Title: Medical Scheduler Location: Hammond, IN (Onsite) Compensation: $17 - $20 per hour (based on experience) Employment Type: Contract-to-Hire Industry: Healthcare / Patient Access / Call Center Work Schedule: Monday-Friday, 9:00 AM-5:30 PM Benefits:...
Recommended
-
Attorney Support Assistant
Washington, DC
Job Title: Attorney Support Assistant Industry: Legal Services Location (city, state): Washington, DC Assignment Type: Direct Hire Pay: $90,000 - $110,000 annually (depending on experience) Work Schedule: Hybrid schedule, Monday through Thursday onsite...
Recommended
-
Assistant Office Manager
Chicago, IL
Job Title: Assistant Office Manager Location: Chicago, IL Industry: Legal Services Compensation: $70,000–$85,000 annually Work Schedule: Monday–Friday, 9:00 AM–5:00 PM, fully onsite Benefits: This position is eligible for medical, dental, vision, life ...
Recommended
-
Purchasing Assistant
Reston, VA
Job Title: Purchasing Assistant Industry: Distribution / Procurement / Operations Support Location: Reston, VA Assignment Type: Contract through July with potential extension Pay: $21.00 – $22.00 / hour Work Schedule: Hybrid schedule: In office: Tuesda...
Recommended
-
Legal Assistant
Columbia, MD
Job Title: Legal Assistant (Legal Executive Assistant) Industry: Legal Location: Columbia, MD Assignment Type: Contract to Hire Pay: $30 – $38.50 / Hour Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM (fully onsite) Benefits: This position is eligibl...
Recommended
-
Operations Coordinator
Chicago Metro Area, Illinois
Job Title: Operations Coordinator Location: Chicago, IL - Lincoln Park Industry: Consumer Goods Compensation: $20 – $26 / Hour Work Schedule: 8:30 AM to 5 PM – Hybrid – 2 days a week in office, 3 days remote Benefits: This position is eligible for medi...
Recommended
-
Administrative Assistant
Fort Worth, TX
Job Title: Administrative Assistant Location: Fort Worth, TX Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (Onsite) Type of Employment: Contract to Hire Compensation: $25 to $30 / Hour Industry: Professional Services Benefits: This position is el...
Recommended