Accounts Receivable Specialist (Collections)
Middletown, CT
Category: Finance and Accounting
Reference ID: 10084675
Shortcut: http://addisongroup.gosnaphop.com/NjdPQ7
Position Title: Accounts Receivable Analyst (Collections)
Industry: Finance & Accounting
Location: Middletown CT
Compensation: $28.00–$32.00 / per hour
Work Schedule: Full-time, business hours.
Type: Temp-to-Perm.
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Position Summary
We are seeking an experienced Accounts Receivable Analyst to support collections and resolve outstanding customer balances within a large, complex business services environment. This hands-on role will focus on following up on aged receivables, communicating directly with customers regarding past-due invoices, researching payment discrepancies, and driving timely resolution of outstanding balances.
The ideal candidate is comfortable making collection calls, independently managing a high volume of accounts, and partnering with internal teams to resolve billing and payment issues. This position offers strong potential for permanent conversion.
Responsibilities
- Manage collections for outstanding and past-due customer accounts, prioritizing aged receivables to improve cash flow.
- Contact customers by phone and email to follow up on unpaid invoices, confirm payment status, and secure payment commitments.
- Research and resolve payment discrepancies, short payments, deductions, and disputed balances.
- Investigate aging reports to identify collection issues and determine appropriate next steps.
- Partner with internal teams to resolve billing discrepancies and remove barriers to payment.
- Reconcile customer accounts across multiple systems to ensure accurate balances and payment records.
- Apply cash receipts and post customer payments accurately and promptly.
- Maintain detailed records of collection activities, customer communications, disputes, and payment commitments.
- Track collection progress, escalate unresolved accounts, and provide updates on outstanding balances.
- Assist with AR cleanup initiatives by researching and resolving aged or unapplied items.
- Support month-end AR reconciliations and reporting as needed.
Qualifications
Required
- Bachelor's degree in Accounting, Finance, or a related field.
- 2+ years of hands-on accounts receivable and/or collections experience.
- Experience following up on past-due invoices and resolving outstanding customer balances.
- Comfortable making collection calls and conducting frequent customer outreach.
- Proven ability to research payment discrepancies and resolve account-level issues.
- Strong understanding of AR aging, account reconciliations, and cash application.
- Ability to independently manage a high volume of accounts and prioritize collection efforts.
- Strong organizational, analytical, and problem-solving skills.
- Excellent written and verbal communication skills.
Preferred
- Experience with B2B collections.
- Familiarity with ERP systems and working across multiple platforms.
- Experience in a large, multi-entity, or complex business environment.
- Previous involvement in AR cleanup, aged receivables recovery, or systems migration projects.
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