IT Regional Leader (Onsite in DC)
Washington, DC
Category: Information Technology
Reference ID: 10069071
Shortcut: http://addisongroup.gosnaphop.com/bomtsD
Position: IT Regional Leader
Location: Washington, DC (Hybrid – minimum 3 days onsite per week; up to 2 days remote)
Length: Contract-to-Hire (6-month CTH with strong likelihood of conversion)
Target Pay Range: $75 - $86 / Hour
Target Conversion Salary: $170,000
Work Authorization: Must be eligible to work in the U.S. without sponsorship now or in the future
Benefits: This job may be eligible for medical, dental, vision, and 401(k) after 60 days
About the Role
A professional services organization is seeking an experienced IT Regional Leader to oversee IT operations and customer support services across multiple office locations. This is a highly visible leadership role responsible for managing geographically distributed teams, ensuring white-glove technology support, and aligning IT service delivery with business objectives.
The ideal candidate brings a strong combination of hands-on technical expertise, people leadership, and executive-level customer service experience. This role requires the ability to manage escalations, oversee daily operations, partner closely with senior stakeholders, and maintain consistent service standards across offices. Strong interpersonal skills, operational rigor, and the ability to lead in a fast-paced professional services environment are critical to success.
Responsibilities
- Manage IT operations for assigned offices in alignment with organizational policies, IT standards, and business goals
- Provide technical oversight and hands-on support for Tier 2 escalations, including desktops/laptops, telephony, AV/meeting technology, mobile devices, printers, and office infrastructure
- Lead and manage a team of 6–8 on-site and remote IT professionals, including performance management, coaching, and development
- Serve as the primary point of contact for office leadership, partners, and administrators regarding IT services and escalations
- Own customer satisfaction for assigned offices through proactive relationship management and responsive issue resolution
- Collaborate with firmwide infrastructure and engineering teams on servers, networking, AV systems, disaster recovery, and business continuity initiatives
- Participate in and lead IT-related projects including office moves, renovations, technology refreshes, onboarding initiatives, and conferences
- Establish and enforce best practices for IT support procedures, change control, and service delivery consistency
- Oversee vendor relationships and act as the liaison between outsourced providers and internal IT teams
- Develop and manage operating and capital budgets for assigned offices, including forecasting and expense control
- Draft and distribute clear, professional IT communications to staff and leadership as part of the IT communications function
- Ensure production issues are resolved within established service levels and timelines
- Provide regular updates and reporting to IT leadership on operations, risks, and initiatives
- Be available for on-call support to address maintenance or emergency issues as required
Qualifications
- Bachelor’s degree required
- 10+ years of overall IT experience
- 3–5+ years of experience in an IT management or leadership role
- Proven experience managing IT technicians and handling escalation tickets in a Windows-based environment
- Strong people management experience (preferred over vendor-only management)
- Professional services experience required; law firm experience strongly preferred
- Hands-on technical background with the ability to step in as needed
- Experience supporting executive-level users with white-glove service expectations
- Strong budget management and financial planning experience
- Excellent executive communication and stakeholder management skills
- Experience with iManage or similar document management systems is a strong plus
Core Competencies
- Executive-level customer service and communication
- Leadership and team development
- Strong problem-solving and critical thinking skills
- Ability to manage multiple priorities across locations
- Operational discipline and attention to detail
- Budget planning and fiscal accountability
- Ability to make independent decisions and lead through ambiguity
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 005-010
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