Live Answer Representative

Charlotte, NC


Apply Save

Type: Contract-to-Hire

Category: Healthcare

Reference ID: 10068420

Shortcut: http://addisongroup.gosnaphop.com/p4VWrA


Job Title: Live Answer Representative

Location: Charlotte, NC

Compensation: $19 – $22.30 / hour

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.


About the Opportunity:

Addison Group is seeking Live Answer Representatives for a contract-to-hire opportunity with a growing healthcare organization. This role is ideal for candidates with strong customer service skills and experience in high-volume scheduling environments.


Key Responsibilities:

  • Handle high-volume inbound calls (6000 – 7000 calls per week across the team)
  • Schedule patient appointments accurately and efficiently
  • Process prescription refill requests
  • Manage specialty queues for appointment and results inquiries
  • Assist new patients and coordinate language line for non-English speakers
  • Document all interactions in real time
  • Collaborate with clinical team for escalated questions

Qualifications:

  • Experience with Athena EMR strongly preferred
  • Prior scheduling experience in a healthcare setting
  • Knowledge of clinical workflows and ability to differentiate specialty vs. primary care appointments
  • Strong customer service and communication skills
  • Ability to multitask and work in multiple systems simultaneously
  • Tech-savvy and comfortable in a fast-paced environment

Perks:

  • Addison Group benefits while on contract
  • Beautiful office space with modern amenities
  • Lunch Drop service with local restaurant partnerships
  • Supportive leadership and team-building opportunities

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


IND 004-007

  • Bilingual Patient Service Representative

    Bear, DE

    Job Title: Bilingual Patient Service Representative Location: Bear, DE Industry: Community Health / Healthcare Administration Pay: $15 – $17 / hour (based on experience) Benefits: The position is eligible for medical, dental, vision, and 401(k). About ...

    Recommended

  • Customer Service Representative

    Dallas Metro Area, Texas

    Job Title: Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17 - $17.50 / hour About Our Client: Our client is a well-established organization in Downtown Dallas looking to bring o...

    Recommended

  • Authorizations Coordinator

    Charlotte, NC

    Title: Authorizations Coordinator Location: Charlotte, NC Pay: $24 – $26 / hour Benefits: Full benefits available upon direct hire, including medical, dental, vision, and 401(k) About the Opportunity: Addison Group is seeking an Authorization Coordinat...

    Recommended

  • Medical Receptionist

    Charlotte, NC

    Job Title: Medical Receptionist Location: Charlotte, NC Industry: Healthcare Pay: $18 - $21 per hour About Our Client: Our client is a reputable healthcare organization dedicated to providing innovative and compassionate care to patients with arthritis...

    Recommended

  • Medical Front Desk

    Plano, TX

    Position: Front Desk Coordinator Location: Plano, TX (Onsite) Pay Rate: $20 / Hour Schedule: Monday – Friday, 8:00 AM – 5:00 PM Employment Type: Contract-to-Hire Openings: 1 Start Date: ASAP (pending completion of onboarding requirements) Benefits: Thi...

    Recommended

  • Inside Sales Representative

    Wayne, PA

    Job Title: Inside Sales Representative Location: Wayne, PA (On-site) Job Type: Full-Time, Permanent Compensation: $40000 / Year + monthly performance-based incentives (potential to earn up to $70K+ annually) Benefits: Medical, Dental, Vision, Life Insu...

    Recommended

  • Customer Service Representative

    Aurora, CO

    Job Title: Customer Service Representative Location: Aurora, CO Assignment Type: Temp-to-Hire (with strong potential for conversion) Industry: Manufacturing / Engineering Services Pay: $19.00 – $21.50 /hour Work schedule: Monday–Friday, 8:00 AM – 5:00 ...

    Recommended

  • Collections Agent

    Denver, CO

    Collections Specialist - Denver, CO (in-office) Hourly pay rate: $23-25/hr + bonuses Benefits: This position is eligible for health, dental, vision, insurance, and 401(K). Responsibilities: Handle a high volume of inbound and outbound collection calls ...

    Recommended

  • Customer Service Representative

    Alexandria, VA

    Job Title: Customer Service Representative Industry: Real Estate / Call Center / Home Services Location: Alexandria, VA (100% on site) Assignment Type: Contract (~6 months) Pay: $18-22/hour (commensurate with experience) Work Schedule: Monday–Friday | ...

    Recommended

  • Call Center Representative

    Rockville, MD

    Job Title: Call Center Representative Industry: Benefits / Healthcare Location: Rockville, MD Assignment Type: Contract-to-Hire (6 months to conversion) Pay: $23 – $25 / Hour Work Schedule: Full-time, 5 days onsite. Training schedule 8:00 AM – 5:00 PM....

    Recommended

  • Receptionist

    Manassas, VA

    Job Title: Receptionist Location (city, state): Manassas, VA (Fully on-site) Industry: Manufacturing Type: Contract (2 weeks - 4 weeks) Pay: $18-19/hour (depending on experience) Benefits: Eligible for Medical, Dental, Vision, 401K Schedule: Monday thr...

    Recommended

  • Front Office Coordinator

    Asheville, NC

    Job Title: Front Office Coordinator Location: Asheville, NC Compensation: $22 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits while on contract. About the Opportunity: Addison Group is seeking a Front Offic...

    Recommended

  • Front Desk Receptionist

    New Jersey

    Job Title: Front Desk Receptionist Location: Marlton, NJ Industry: Orthopedic Healthcare Pay: $19 - $21 / Hour Benefits: The position is eligible for medical, dental, vision, and 401(k). About Our Client: Our client is part of one of the largest and fa...

    Recommended

  • Customer Service Representatives

    Houston, TX

    Job Title: Customer Service Representatives Location: Houston, TX Pay: $24-$28 per hour Benefits: This position is eligible for health, dental, vision, insurance, and 401(K). The Customer Service Representative serves as the primary point of contact fo...

    Recommended

  • Medical Scheduler

    Houston, TX

    Job Title: Medical Scheduler Location: Houston, TX (North Houston) Industry: Healthcare Pay: $17–$20 per hour Hours: 10am-7pm CST Job Type: Contract-to-Hire Benefits: This position is eligible for medical, dental, vision, life insurance and 401k. About...

    Recommended

  • Patient Access Representative

    Oak Brook, IL

    Job Title: Patient Service Representative Location: Oak Brook, IL Compensation: $20 – $24 / hr (based on experience) Industry: Healthcare / Patient Support Type of Role: Contract-to-Hire Benefits: This position is eligible for medical, dental, vision, ...

    Recommended

  • Medical Case Intake & Fulfillment

    Schertz, TX

    Job Title: Medical Case Intake & Fulfillment Industry: Healthcare Location (city, state): Schertz, TX Compensation: $21.00 – $24.00 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule: Multiple shifts ava...

    Recommended

  • Reimbursement Specialist

    Westchester, IL

    Job Title: Reimbursement Specialist Location: La Grange, IL Pay: $22 – $27 / hr Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits. Job Description Addison Group is partnering with one of our clients to hire a Reimburs...

    Recommended

  • Certified Medical Assistant

    Charlotte, NC

    Title: Certified/Registered Medical Assistant Location: Charlotte, NC Compensation: $22.00 – $25.00 per hour Benefits: This position may be eligible for medical, dental, vision and 401(k). About the Opportunity: Addison Group is seeking a Certified/Reg...

    Recommended

  • HR Payroll Coordinator

    Leesburg, VA

    Job Title: HR Payroll Coordinator Industry: Healthcare / Medical Technology Location (City, State): Leesburg, VA (Hybrid) Assignment Type: Contract-to-Hire Pay: $27 – $30 per hour (depending on experience) Work Schedule: Full-time, Monday–Friday, 9:00 ...

    Recommended

  • Bilingual Receptionist

    Leander, TX

    Job Title: Bilingual Receptionist Location: Leander, TX (On-Site) Industry: Electrical / Construction Pay: $20 – $23 / Hour Benefits: This position is eligible for medical, dental, vision, and 401K About our client: Addison Group is partnering with a g...

    Recommended

  • Administrative Assistant

    Washington, DC

    Job Title: Administrative Assistant Industry: Professional Services / Administrative Support / Office Operations Location: Washington, DC (Onsite) Assignment Type: Contract (2-4 months) Pay: $20–$22/hour (commensurate with experience) Work Schedule: Mo...

    Recommended

  • Inside Sales Representative

    Frederick, MD

    Job Title: Inside Sales Representative Industry: Financial Services / Insurance Location (City, State): Frederick, MD Assignment Type: Direct Hire Pay: $40,000 base salary + uncapped commission (OTE typically $70,000–$90,000) Work Schedule: Monday–Frid...

    Recommended

  • Administrative Assistant

    Conshohocken, PA

    Job Title: Administrative Assistant Location: Conshohocken, PA Job Type: Full-Time, Direct hire, Fully on-site Compensation: $45000 -$50000 / Year Benefits: Medical, Dental, Vision, HSA/FSA, PTO, 401K An organization is seeking an Administrative Assist...

    Recommended

  • Recruiter

    Houston, TX

    Position Title: Recruiter Location: Houston, TX Assignment Type: 30 day contract Compensation: $30 - $35 / Hour Work Schedule: Monday–Friday, 8:30 a.m. – 4:30 p.m. Benefits: This position is eligible for medical, dental, vision, and 401(k). About the R...

    Recommended

  • Medical CSR Supervisor

    Boardman, OH

    Job Title: Medical CSR Supervisor Location (city, state): Boardman, OH (Onsite) Industry: Healthcare Pay: $65,000 – $80,000 annually Benefits: This position is eligible for Medical, 401k, and PTO About Our Client: Addison Group is hiring a Scheduling S...

    Recommended

  • Administrative Assistant

    Texas

    Job Title: Administrative Assistant Location: Lewisville, TX Work Schedule: Monday – Friday, 9:00 AM – 6:00 PM Type of Employment: 6-Month Contract Compensation: $22/hour Industry: Administrative Support Benefits: This position may be eligible for dent...

    Recommended

  • HR Coordinator – Total Rewards

    Leesburg, VA

    Job Title: HR Coordinator – Total Rewards Industry: Healthcare / Medical Technology Location (City, State): Leesburg, VA (Hybrid) Assignment Type: Contract-to-Hire Pay: $25 – $27 per hour (depending on experience) Work Schedule: Full-time, Monday–Frida...

    Recommended

  • Receptionist, Luxury Concierge

    Dallas Metro Area, Texas

    Job Title: Receptionist / Luxury Concierge Location: Dallas, TX Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM Type of Employment: Contract-to-Hire Compensation: $18.00 - $25.00 per hour Industry: Luxury Retail / High-End Client Services Benefits: T...

    Recommended

  • Medical Operations Manager

    Cincinnati, OH

    Job Title: Operations Manager Location: Shelby, OH 44875 Job Type: Full-Time | Exempt Industry: Healthcare / Emergency Medical Services Pay: $60000 – $70000 / Year Benefits: This position is eligible for medical, dental, vision, 401(k), and PTO. About ...

    Recommended