Collections Specialist
Aurora, CO
Category: Finance and Accounting
Reference ID: 10067726
Shortcut: http://addisongroup.gosnaphop.com/ZViTpA
Collections Specialist - Aurora, CO (In-office)
Pay rate: $28-31/hr, DOE
Benefits: Please include verbiage for health/dental/vision/401K
Responsibilities:
- Review and update daily credit ratings based on prior-day activity
- Generate and manage daily follow-up lists using internal systems
- Plan and execute a structured daily call schedule, completing 10–20 collection calls per day
- Communicate with customers regarding account balances, payment status, and credit terms
- Support internal teams with credit limit exceed requests and account inquiries
- Issue collection correspondence, including reminder notices, pre-COD notifications, and demand letters
- Maintain accurate customer account records, including updates to names, addresses, and tax status
- Prepare accounts for escalation, including compiling credit data, invoices, and collection history documentation
- Handle inbound calls to provide credit approvals and account information
- Respond to management inquiries regarding account status and collection progress
- Reconcile accounts and resolve discrepancies in a timely manner
- Participate in regular account review meetings, including monthly accounts receivable reviews
- Research account issues and process adjustments, including refunds, payment reapplications, and corrections
- Investigate and document disputes, coordinate with appropriate departments for resolution, and track progress through completion
Systems:
- DBS, Billtrust, Excel
Requirements:
- 3+ years of commercial (B2B) collections experience
- Associate's degree in Accounting preferred
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